Ratings based on 949 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Dec 2024
Comment from Hotel Management
11 Dec 2024 by Tram L., Hotel Management
Jerry, Thank you so much for providing us with your feedback. We appreciate you for coming to stay at the Crowne Plaza Ravinia! Our team would love to hear more about your recent experience here with us, feel free to reach out at the front desk for further inquiries. We look forward to seeing you again soon. Best, Tram Le Guest Relations Supervisor
by A verified traveler
Posted 10 Dec 2024
Comment from Hotel Management
11 Dec 2024 by Tram L., Hotel Management
Dear Lilit, We appreciate your 5/5 review! Thank you for taking the time to provide us with your feedback. Please feel free to reach out to us if you have any questions. Our team looks forward to welcoming you back to the Crowne Plaza Ravinia! Best, Tram Le Guest Relations Supervisor
by A verified traveler
Posted 10 Dec 2024
Clean rooms and comfy beds.
Comment from Hotel Management
11 Dec 2024 by Tram L., Hotel Management
Dear Yohana, Thank you for your honest feedback. We are delighted to learn that you have enjoyed our room qualities and recent experience here with us at the Crowne Plaza Ravinia. Please feel free to contact us at the front desk for any questions and we look forward to seeing you again soon! Best, Tram Le Guest Relations Supervisor
by A verified traveler from Las Vegas
Posted 10 Dec 2024
I recently stayed at this hotel and had a mixed experience. While the exterior and common areas are well-maintained and visually appealing, the rooms tell a different story. They are outdated and do not align with the overall presentation of the property. For the price charged, I expected much more.
Additionally, the water pressure in both the tub and shower was far below acceptable standards, which detracted from the comfort of my stay.
The valet service was another low point. Despite the website clearly stating a rate of $30, I was told it would cost $35 per hour. Even worse, the service was slow, with wait times of 15 minutes or longer to retrieve my car.
Overall, while certain aspects of the hotel were decent, the outdated rooms and poor service quality do not justify the premium pricing. I hope management takes these concerns into consideration.
Comment from Hotel Management
11 Dec 2024 by Tram L., Hotel Management
Dear Bernard Keith, Thank you for your review, and we truly appreciate your honest feedback. Our team would like to start by apologizing to you for the inconveniences you faced during your stay. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will further investigate this matter for a better experience in the future for all our guests. Please feel free to contact us at the front desk for any other inquiries. Best, Tram Le Guest Relations Supervisor
by A verified traveler
Posted 10 Dec 2024
Clean
Comment from Hotel Management
11 Dec 2024 by Tram L., Hotel Management
Dear Benny, Thank you for your kind review! We're thrilled to hear that you had a wonderful stay with us at the Crowne Plaza Ravinia, and it was truly a pleasure having you. We can't wait to welcome you back again soon!Best, Tram Le Guest Relations Supervisor
by A verified traveler
Posted 10 Dec 2024
by A verified traveler
Posted 9 Dec 2024
It was my first time in the ATL and the staff and the hotel was amazing.
by A verified traveler
Posted 9 Dec 2024
Awesome
by A verified traveler
Posted 9 Dec 2024
This was the best hotel I’ve ever stayed at it was so clean and cozy. Marcel checked us in and she was so personable and had such an amazing attitude. She also had a personalized dessert sent to our room for my daughters birthday we will def book our stay with crown plaza next time we return.
by A verified traveler from Albuquerque
Posted 8 Dec 2024
It was great!!!
