Ratings based on 994 Verified Reviews
2.4 Room cleanliness
3.0 Service & staff
2.5 Room comfort
2.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Nov 2024
Nothing special, very unsafe there’s criminal activity right across from the hotel, no breakfast, overpriced, the amenities don’t even match up to a motel 6. No snack bar, no mini fridge, no heat. $150 deposit is a bit steep for this hotel.
Comment from Hotel Management
18 Nov 2024 by Manager, Hotel Management
Hello Jonathan, Thank you for sharing your feedback with us. Your comments are important, and we will pass them along to the appropriate team members for review. We strive to improve our services continuously and appreciate your input.
by A verified traveler
Posted 8 Nov 2024
Parking was pretty horrible. Only stay here if you dont have a car
Comment from Hotel Management
10 Nov 2024 by Manager, Hotel Management
Hello Gregory,We apologize for any inconvenience you experienced with parking during your stay. We appreciate your feedback and will share this with our team for future improvements. Should you have any further concerns, please do not hesitate to contact our management directly for assistance. Thank you for choosing to stay with us.
by A verified traveler
Posted 23 Oct 2024
Comment from Hotel Management
24 Oct 2024 by Manager, Hotel Management
Hello Michael, We're sorry to hear that your experience did not meet expectations. Please feel free to reach out to us with any feedback you would like to share so we can ensure a better stay next time!
by A verified traveler
Posted 4 Oct 2024
The staff were very nice. The property was clean and I was provided with the basics. However, the AC did not work very well, and it was sometimes loud at night due to the location being downtown.
Comment from Hotel Management
19 Oct 2024 by Manager, Hotel Management
Hello Olivia,We appreciate your kind words about our staff and cleanliness. We regret to hear about the inconvenience with the AC and noise. Your feedback is valuable and will be shared with our team for improvement. We hope to welcome you back for a better experience in the future.
by A verified traveler
Posted 29 Sep 2024
Comment from Hotel Management
19 Oct 2024 by Manager, Hotel Management
Hello Justine,We are delighted you enjoyed your stay with us! If there's anything we can do to make your next visit even better, please don't hesitate to contact us. We look forward to welcoming you back soon!
by A verified traveler
Posted 28 Sep 2024
This was a last-minute booking, and I saw it online with one price, I called the hotel to see their price and found out it was higher, and they wouldn't honor the online price, which was a bummer. Then I asked if they offer government prices, and right away, the answer was no! Not let me find out or anything else.
When I got to the hotel under the terrible weather, I was informed that the Air Conditioning had broken down that morning, I got there at 530pm, it was something they could have said over the phone when I first called.
when I got to the hotel and was told all of this, I asked what the hotel would be willing to do for me if I chose to stay. The young lady behind the counter didn't have an answer at all, many guests had checked out or canceled their reservations because of the AC not working. I had a long day of travel and was super tired. I asked where their parking was since their site said parking was provided. She told me was down the street and I had to pay for it! I asked since I was staying at the hotel which had no working AC, if they would pay for my parking, she told me she had to call her boss and ask which would be around 800pm.
Then I got to my room and noticed that it had no fridge, it felt dirty, and the plumbing wasn't working correctly. Then I went back to the front counter, pulled up a picture from the website, show her the picture to compare it to the actual room, it looked nothing like the website. Extremely disappointed.
Comment from Hotel Management
19 Oct 2024 by Manager, Hotel Management
Hello Angel, Thank you for sharing your experience with us. We apologize for any inconvenience you encountered during your stay. Your feedback is valuable, and we will address your concerns internally. We encourage you to contact the hotel management directly with any further assistance required.
by A verified traveler
Posted 26 Sep 2024
Got there too find no AC room was 90 degrees
Comment from Hotel Management
19 Oct 2024 by Manager, Hotel Management
Hello Garry, We apologize for any discomfort you experienced during your stay. Guest feedback is valuable to us and will prompt us to look into enhancing our amenities further. We appreciate your review and hope you still found aspects of your visit enjoyable.
by A verified traveler from Denton
Posted 22 Sep 2024
Hotel completely catfished the listing. Instead of a view of that Ferris Wheel in downtown, I was face to face with the wall of a neighboring building. Literally 6 inches from the window. Not to mention the stains on the floor all over the building from god knows what. Don’t waste your time or money.
Comment from Hotel Management
19 Oct 2024 by Manager, Hotel Management
Hello Noya, We regret to hear about your disappointment with the view and cleanliness of your room. Guest feedback is essential for us to improve guest experience, so we will address these concerns with our team. Your comments will help us provide a better stay for future guests.
by A verified traveler
Posted 17 Sep 2024
I was placed in one room that was still quite dirty and OLD. Everything was so old; outdated. There was an odd smell everywhere. I couldn't believe it. Because of the filth in the first room I was given, the front desk person switched my room. So now I'm in a new room that was also old/outdated and the housekeeper had to clean the tub immediately. There were no towels either. Housekeeping said they'd bring some, which took 3 hours!!! I couldn't believe it!
Front desk folks were kind.
Head of Housekeeping was very personable and understanding.
Unfortunately, I don't foresee myself ever choosing this hotel again...at least not until it gets a real overhaul.
Comment from Hotel Management
19 Oct 2024 by Manager, Hotel Management
Hello Stefany, We appreciate your feedback and are grateful for the opportunity to address your concerns. We will certainly share your kind words about our front desk team and Head of Housekeeping. Our property values every guest's input to enhance the overall guest experience. Should you consider staying with us again, we hope to offer an improved stay.
by A verified traveler
Posted 12 Sep 2024
Good price and friendly staff. Parking cost and rooms are not that clean
Comment from Hotel Management
19 Oct 2024 by Manager, Hotel Management
Hello Penny, We appreciate your positive feedback on our friendly staff and competitive pricing. Your comments about parking costs and room cleanliness have been noted and will be shared with our team for improvement. We value your input to enhance our services and hope to welcome you back for a better experience in the future.
