Ratings based on 965 Verified Reviews
4.1 Room cleanliness
4.3 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
Rude staff. Lady at check in did not even greet us. Ee walked in and waited for assistance when she finally spoke to us she said “Are you guys at the right hotel” no hello,how can I help you or anything
Comment from Hotel Management
25 Nov 2024 by Alyssa Barboza, Front Office Manager , Hotel Management
Thank you for sharing your feedback. We sincerely apologize for the experience you had during check-in. This is certainly not the level of service we aim to provide, and we regret that you felt unwelcome. We will be addressing your comments with our team to ensure that we improve our guest interactions moving forward. We appreciate you bringing this to our attention, and we hope to have the opportunity to better serve you in the future.
by A verified traveler
Posted 23 Nov 2024
Nothing unique
Older property could use some upgrades to the rooms all around
Comment from Hotel Management
23 Nov 2024 by Bethany W., Hotel Management
Thank you for your feedback! We’re sorry to hear that your experience didn’t meet your expectations. Your comments about the property and room upgrades are valuable, and we’re continuously working to improve and enhance our accommodations. We hope to have the chance to welcome you back in the future and exceed your expectations.
by A verified traveler
Posted 4 Nov 2024
The bed was uncomfortable and wasnt told there was a charge for parking until checkout.
Comment from Hotel Management
4 Nov 2024 by Roger-GM, Hotel Management
Hi Angelica:So sorry you didn't completely enjoy your stay. We do have all the parking charges posted on our website, as well as signs on all the parking gates as you enter the parking lot. I do hope you will allow us to serve you again in the future.
by A verified traveler
Posted 3 Nov 2024
Like it because its right next to the truist park
Comment from Hotel Management
4 Nov 2024 by Alyssa B, Hotel Management
Thank you for staying with us! We are happy to hear that you enjoyed your stay.
by A verified traveler from Doral
Posted 3 Nov 2024
Goos
Comment from Hotel Management
3 Nov 2024 by Bethany W., Hotel Management
Thank you for staying with us. We hope you choose us again the next time you're in the area!
by A verified traveler
Posted 2 Nov 2024
Friendly and welcoming staff.
Comment from Hotel Management
2 Nov 2024 by Bethany W., Hotel Management
Thank you so much for your review. We're glad we were able to have you with us. Hope to see you again!
by A verified traveler
Posted 1 Nov 2024
It took us about 35 minutes to get to our room because when we parked in the parking lot, we tried to enter a door that we thought went into the hotel, but it actually went to another building. Once we entered the building, we took the elevator up, and was not able to get to our room. We actually end up having to go back to the main entrance and then take those elevators up. Let’s just say when I made it to my room, I crashed! Then some of the doors they let you into the hotel were not secured properly. The locks were messed up. And the paint in our room was chipping. I just feel like Marriott properties should be maintained better than this one.
Comment from Hotel Management
1 Nov 2024 by Alyssa B, Hotel Management
Dear Brandye,Thank you for taking the time to share your experience with us. I sincerely apologize for the challenges you faced during your arrival and the condition of your room. We strive to provide a seamless experience for our guests, and it’s clear we fell short in this instance.I appreciate your feedback regarding the building access and the maintenance issues. Your comments will be shared with our team to ensure we address these concerns promptly. We are committed to improving our property and your insights are invaluable in helping us achieve that.I hope that despite these issues, you were able to enjoy your stay. If you’re ever in the area again, we would love the opportunity to provide you with the experience you expect from Marriott properties.Thank you again for your feedback.Warm regards,Alyssa
by A verified traveler
Posted 1 Nov 2024
Stayed overnight while visiting Atlanta. I expected a higher standard from the Marriott but it was just okay 2/5. There were chocolate crumbs or droppings all over the desk. Not sure what it was really. But it seemed like the desk wasn’t cleaned. The bed sheets looked wrinkled like someone slept in it and the cleaning staff just remade it without washing them. The hallway on the second floor had a strong mildew smell. The hotel needs to be aired out
Comment from Hotel Management
1 Nov 2024 by Alyssa B, Hotel Management
Dear Tremera,Thank you for taking the time to share your experience during your recent stay with us in Atlanta. I sincerely apologize for the issues you encountered, including the cleanliness of your room and the unpleasant smell in the hallway. This is not the standard we strive to uphold, and I appreciate you bringing it to our attention.Your feedback is invaluable in helping us improve our services. I will be addressing these concerns with our housekeeping team to ensure that our rooms are thoroughly cleaned and maintained to meet our guests' expectations.We hope you will consider giving us another chance in the future, as we would love to provide you with the quality experience you expect from Marriott.Thank you once again for your feedback.-Alyssa B, Front Office Manager
by A verified traveler
Posted 28 Oct 2024
Garcelle, Ronnie, Front desk staff, restaurant staff, housekeepers were all nice. Everyone had great southern hospitality and great customer service.
Comment from Hotel Management
29 Oct 2024 by Bethany W., Hotel Management
Thank you so much for staying with us! We are delighted to hear that our staff left a great impression on you and will be sure to let them know. We hope to see you again soon!
by A verified traveler
Posted 27 Oct 2024
Clean
Comment from Hotel Management
28 Oct 2024 by Roger-GM, Hotel Management
Hi Fuanyi- Thanks for the great feedback! We are not the newest Marriott, but we always strive to be very clean. Please come again soon!
