Ratings based on 989 Verified Reviews
3.6 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
The ppl was very rude and non cooperative
Comment from Hotel Management
22 Nov 2024 by Guest Relations Management, Hotel Management
Dear Kenyon,Thank you for sharing your feedback with us. We apologize for the negative experience you encountered during your stay.We are truly sorry to hear that you found our staff to be rude and uncooperative. This is certainly not the level of service we strive to provide. We take guest satisfaction very seriously, and your comments have been shared with the team for further training and improvement. Please rest assured that we are addressing this internally to ensure that all our guests feel respected and valued.We regret that your experience was not what you expected, and we truly hope you will give us another opportunity to provide you with the high standard of service we are known for.
by A verified traveler
Posted 16 Nov 2024
Property is manageable front desk lady is very nice too .
Comment from Hotel Management
20 Nov 2024 by Manager, Hotel Management
Hello Mrr,We are pleased to hear you found our front desk staff friendly. We appreciate your feedback and hope you had an enjoyable stay overall. Our team is always here to assist with any concerns or requests for your future visits.
by A verified traveler
Posted 16 Nov 2024
Quiet
Comment from Hotel Management
20 Nov 2024 by Manager, Hotel Management
Hello Mrr,We appreciate your feedback on the peaceful atmosphere of our hotel. We aim to provide a relaxing environment for all our guests to enjoy. If you have any further comments or concerns, please don't hesitate to contact our management team. Thank you for choosing to stay with us.
by A verified traveler
Posted 15 Nov 2024
Really dirty inside and had bugs
Comment from Hotel Management
15 Nov 2024 by Guest Relations Management, Hotel Management
Dear Will,Thank you for sharing your feedback. We are sorry to hear about your experience and apologize for the cleanliness issues you encountered during your stay. This is not the standard we strive to maintain, and we deeply regret that we fell short of your expectations.Please know that your concerns regarding cleanliness have been taken seriously, and we are addressing these matters with our housekeeping team to ensure this does not happen again.Thank you again for bringing this to our attention.
by A verified traveler
Posted 11 Nov 2024
This is what I didn't like. The beds were hard and uncomfortable couldn't rest very well. And there breakfast consist of doughnuts, muffins, yogurt, fruit and juice. When they have it. Let's not forget the oder in the rooms when you enter so bring so oder-ban other than that it's ok.
Comment from Hotel Management
12 Nov 2024 by Guest Relations Management /, Hotel Management
Dear Edward,Thank you for taking the time to share your feedback. We’re sorry to hear that you found the beds uncomfortable and that the breakfast offerings didn’t meet your expectations. We’re always looking to improve our guests’ experience, and we’ll certainly take your comments into account as we evaluate the comfort of our beds and the variety of our breakfast options.We also appreciate you bringing the odor issue to our attention. Cleanliness and freshness are very important to us, and we’ll make sure to look into this to ensure a more pleasant atmosphere for future stays.We hope to have the opportunity to welcome you back and provide you with a more comfortable and enjoyable stay next time.
by A verified traveler from Powder Springs
Posted 6 Nov 2024
Excellent customer service
Comment from Hotel Management
7 Nov 2024 by Guest Relations Management, Hotel Management
Hi Tracie,Thank you for reaching out and sharing your positive feedback with us. We truly appreciate your kind words and the time you took to review your stay at our hotel.Our team is dedicated to providing a welcoming and comfortable experience for all our guests, and we are delighted to hear that we achieved this during your visit. It brings us great joy to know that we contributed to your overall travel convenience and satisfaction.Once again, thank you for taking the time, and we look forward to the pleasure of hosting you again in the future!
by A verified traveler
Posted 1 Nov 2024
No hot breakfast
Comment from Hotel Management
2 Nov 2024 by Guest Relations Management, Hotel Management
Hi Keiron,Thank you for your feedback and for rating us 5/5! We’re glad to hear you enjoyed your stay overall. We understand that a hot breakfast can enhance the guest experience, and we appreciate your input on this matter.We are constantly evaluating our offerings and will take your suggestion into consideration as we strive to improve. We hope to welcome you back soon for another enjoyable stay!
by A verified traveler
Posted 1 Nov 2024
Fairly decent
Comment from Hotel Management
1 Nov 2024 by Guest Relations Management, Hotel Management
Hi Kenshan,Thank you for taking the time to provide us with your feedback. We are happy to hear that you had a positive experience and enjoyed the majority of your stay. Your rating helps us identify our strengths and areas where we can improve to ensure that our guests feel welcomed and satisfied throughout their time with us. It is our goal to provide a seamless and convenient travel experience.We sincerely thank you for your review and for choosing our hotel. We eagerly await the opportunity to welcome you back in the future and provide you with another enjoyable stay.
by A verified traveler
Posted 15 Oct 2024
The room had a very strong pungent smell that had myself and my mother both gagging. We stayed in a nonsmoking room, but it almost smelt like mildew. When we opened the door to our room, there was a roach on one of the beds, which was very unsettling. Check in was quick, however the staff were very short and not very welcoming. “Breakfast” was pretty tragic. We won’t be staying there again
Comment from Hotel Management
15 Oct 2024 by Guest Relations Management, Hotel Management
Dear Mckenna,Thank you for taking the time to share your feedback about your recent stay. We apologize for the issues you encountered during your visit.We are sorry to hear about the issues you had with your room. This is not the experience we aim to provide, and we assure you that we will address these concerns with our housekeeping team to ensure our standards are met.I also regret that our staff did not meet your expectations and that breakfast did not meet your needs. Your comments will be shared with the team as we continuously strive to improve our service.Thank you for bringing these matters to our attention. We appreciate your feedback, and I hope you’ll reconsider staying with us in the future for a much-improved experience.
by A verified traveler
Posted 12 Oct 2024
Quiet and clean
Comment from Hotel Management
16 Oct 2024 by Manager, Hotel Management
Hello Anthony,We are pleased to hear that you found our hotel quiet and clean during your stay. We appreciate your positive feedback and hope to welcome you back in the future for another enjoyable experience.
