Ratings based on 341 Verified Reviews
4.0 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Nov 2024
We checked in for the Falcons and Cowboys game😂 our room was humid and clammy. We got maintenance in there and it really didn't change anything. I would hate to see how it feels in the summer time. I had another day I didn't return.
by A verified traveler
Posted 4 Nov 2024
Only one elevator was working Saturday night with a full hotel said the staff. The phone in the room didn’t work and when I tried calling the front desk on my cell phone it took forever for them to answer. I was told most of the phones didn’t work!! Lighting was horrible in the rooms. Very disappointed with this Marriott property! Will not stay again. Will not recommend!
by A verified traveler
Posted 2 Nov 2024
Comment from Hotel Management
3 Nov 2024 by General Manager, Hotel Management
Dear Estefania, We appreciate your rating! It is great to know you enjoyed your time with us. All of us here at Aloft Atlanta Downtown look forward to your next visit.Bobby ClarkGeneral Manager
by A verified traveler
Posted 2 Nov 2024
Comment from Hotel Management
3 Nov 2024 by General Manager, Hotel Management
Dear Richard, We appreciate you choosing our hotel for your visit to the city. Our goal is always for the comfort and satisfaction of our guests. Therefore, we apologize for any concerns or frustrations you experienced during your time with us. We hope you will give us another chance to provide you with a more enjoyable stay.Bobby ClarkGeneral Manager
by A verified traveler
Posted 2 Nov 2024
Comment from Hotel Management
3 Nov 2024 by General Manager, Hotel Management
Dear Bruno, Thank you for rating your stay. We hope your overall visit was pleasant. However, we regret if there were any issues that kept it from being perfect. We appreciate you choosing our hotel, and we hope you will return for the exceptional experience we are known for providing.Bobby ClarkGeneral Manager
by A verified traveler
Posted 2 Nov 2024
Not fancy. Keep expectations low. No smart tv and the air conditioner top was pulled off. Bed was comfy and it was relatively quiet.
Comment from Hotel Management
2 Nov 2024 by General Manager, Hotel Management
Dear Amy, We’re glad to hear that you found the bed comfortable and appreciated the quiet atmosphere during your stay. However, we sincerely apologize for the issues you encountered in your room, especially with the air conditioning. Your feedback is crucial as we strive to enhance our services and amenities. We hope you will consider visiting us again, as we are committed to providing a better experience in the future.Bobby ClarkGeneral Manager
by A verified traveler
Posted 31 Oct 2024
Comment from Hotel Management
31 Oct 2024 by General Manager, Hotel Management
Dear sandy, Thank you for rating your recent stay. Our goal is to provide every guest with an outstanding stay. Therefore, we sincerely apologize for any difficulties you may have experienced while a guest at our hotel. We hope you will give us another chance to provide you with the hospitality and service you should always expect from us. We hope to see you again soon.Bobby ClarkGeneral Manager
by A verified traveler
Posted 30 Oct 2024
Morning of check up a roach was crawling on the wall and found someone extensions that had been pulled out behind the headboard. Made me feel gross that i had slept in that room for 3 previous nights. Staff was great. The lobby area was very clean looking. Was in town for OneMusic Fest and everything was easily accessible. Walking back from the festival though many teenagers were a block away from the hotel each night riding scooters wearing ski mask selling drugs so didn’t feel entirely comfortable what that but otherwise it’s in a decent location with tons of activity less then 10mins walking distance.
Comment from Hotel Management
1 Nov 2024 by General Manager, Hotel Management
Dear Zachary, Thank you for appreciating our clean hotel lobby, and we certainly appreciate your compliments on our dedicated team of associates. We hope you will accept our apologies for the issues you encountered in your suite. We can assure you that we have procedures in place regarding these concerns, and we hope you will see this as the isolated incident that it was. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to ensure they are doing everything to prevent any future issues. Your feedback is much valued as we are always striving to enhance our guest experience. We appreciate you choosing us for your visit to the area and hope to accommodate you again so we may provide you with the perfect stay you deserve.Bobby ClarkGeneral Manager
by A verified traveler
Posted 28 Oct 2024
by A verified traveler
Posted 28 Oct 2024
Comment from Hotel Management
29 Oct 2024 by General Manager, Hotel Management
Dear Kurtis, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Aloft Atlanta Downtown; we hope to see you again soon. Bobby ClarkGeneral Manager
