Ratings based on 357 Verified Reviews
4.0 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
Ok
by A verified traveler
Posted 19 Nov 2024
.
Comment from Hotel Management
20 Nov 2024 by General Manager, Hotel Management
Dear Armond, We are pleased to receive your generous feedback for Aloft Atlanta Downtown. We look forward to another opportunity to extend our services to you again whenever your travels bring you back this way.Bobby ClarkGeneral Manager
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
19 Nov 2024 by General Manager, Hotel Management
Dear Lexus, Thank you for rating your recent stay. Our goal is to provide every guest with an outstanding stay. Therefore, we sincerely apologize for any difficulties you may have experienced while a guest at our hotel. We hope you will give us another chance to provide you with the hospitality and service you should always expect from us. We hope to see you again soon.Bobby ClarkGeneral Manager
by A verified traveler
Posted 16 Nov 2024
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
16 Nov 2024 by General Manager, Hotel Management
Dear Sara, Thank you for your recent stay at the Aloft Atlanta Downtown and for posting such a generous rating. It is a pleasure to know that we exceeded your expectations. We believe our fresh accommodations, thoughtful hospitality, and convenience make us a great place to call home when visiting Atlanta. We enjoyed having you as our guest and hope to see you again soon. Bobby ClarkGeneral Manager
by A verified traveler
Posted 9 Nov 2024
be sure to check your credit card for unauthorized charges on parking or any prepaid amenities.
prepaid parking and still got fraudulent charges on my credit card.
unfriendly front desk lady.
like everyone said, the elevator has been out of service, and only ONE elevator for the main and a service elevator at the end of the hall available. waited over 15 mins for it and decided to walk 5 floors down with baby.
whatever you paid upfront with expedia was no where found in the system, making runaround to 'PROOF' you have prepaid and still got charged with parking.
in the process of disputing it with my credit card.
stay away from these crooks.
Comment from Hotel Management
12 Nov 2024 by General Manager, Hotel Management
Dear Guest, Thank you for sharing your experience, and we deeply regret the challenges you encountered during your stay. We sincerely apologize for the issues with the elevator service and any unhelpful interactions with our team. We understand how frustrating this situation must have been, especially while traveling with a baby. We are also sorry for any billing-related concerns. Thank you again for bringing this to our attention, and we appreciate your understanding and patience. We are committed to providing every guest with an exceptional experience, and we hope you will revisit us so we can extend the exceptional hospitality we are known for providing. Bobby ClarkGeneral Manager
by A verified traveler
Posted 9 Nov 2024
be sure to check your credit card for unauthorized charges on parking or any prepaid amenities.
prepaid parking and still got fraudulent charges on my credit card.
unfriendly front desk lady.
like everyone said, the elevator has been out of service, and only ONE elevator for the main and a service elevator at the end of the hall available. took over 15 mins to wait for it and decided to walk 5 floors down with baby.
whatever you paid upfront with expedia was no where found in the system, making runaround to 'PROOF' you have prepaid and still got charged with parking.
in the process of disputing it with my credit card.
stay away from these crooks.
Comment from Hotel Management
12 Nov 2024 by General Manager, Hotel Management
Dear Guest, Thank you for sharing your experience, and we deeply regret the challenges you encountered during your stay. We sincerely apologize for the issues with the elevator service and any unhelpful interactions with our team. We understand how frustrating this situation must have been, especially while traveling with a baby. We are also sorry for any billing-related concerns. Thank you again for bringing this to our attention, and we appreciate your understanding and patience. We are committed to providing every guest with an exceptional experience, and we hope you will revisit us so we can extend the exceptional hospitality we are known for providing. Bobby ClarkGeneral Manager
by A verified traveler
Posted 7 Nov 2024
I booked two suites for one night, where parking and breakfast were supposed to be included. The property itself was pretty nice, and the location was extremely convenient. However, one of the elevators wasn't working, which was not ideal when so many people were there for a concert and football game. I know this isn't necessarily the hotel's fault, but people were also extremely loud in the hallway all night. The reason for the low rating is that when I booked through Expedia, I paid extra for parking and free breakfast, yet when we checked in, I was told we had to pay for breakfast and parking. I checked my bank account and was charged an extra $32 for parking. I have tried contacting the hotel but have not received a reply. I will not be staying at this hotel again.
Comment from Hotel Management
8 Nov 2024 by General Manager, Hotel Management
Dear Sonia, Thank you for your review and for choosing our hotel. We certainly regret the issues you encountered with the breakfast and parking amenities, leading to a disappointing stay. If you made a reservation through a third-party, prepaid booking site, you will need to make financial inquiries through them. We recommend that you contact them directly for a resolution regarding any billing concerns or inquiries. On the other hand, we are delighted to learn you liked our location. We also loved hearing your kind words about our beautiful property. We hope the more positive aspects of your visit will bring you back to see us again. We are sure you will have an enhanced experience. We appreciate your patience and hope you will revisit us whenever your travels bring you back this way.Bobby ClarkGeneral Manager
by A verified traveler
Posted 7 Nov 2024
Great stay except the elevator was down.
by A verified traveler
Posted 6 Nov 2024
Good
Comment from Hotel Management
7 Nov 2024 by General Manager, Hotel Management
Dear thierry, Thank you for choosing to stay with us and leaving a positive feedback. We're delighted to know that you had a great experience here at Aloft Atlanta Downtown. We look forward to welcoming you back on your next visit!Bobby ClarkGeneral Manager
