Ratings based on 258 Verified Reviews
4.9 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
18 Nov 2024 by The GEM Society hotel team , Hotel Management
Thank you so much for taking the time to rate us!
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
18 Nov 2024 by The GEM Society hotel team , Hotel Management
Warm thanks!
by A verified traveler
Posted 12 Nov 2024
This should have been a great experience but unfortunately was completely ruined by the hotel being next door to a nightclub. I understand it is a new business that only opened a month ago and the hotel is trying to get some changes made but it was awful. Our room was on the adjoining wall to the nightclub and the music went on until as late as 3am, making it impossible to get a decent night's sleep.
On the final night, the hotel was able to move us to a room at the other side of the hotel and it was very peaceful, although I believe the nightclub was also closed that evening.
I understand that it is out of the hotel's control and it is a new situation. However, I feel that I could have been warned before arriving so we had a choice about still keeping the room. We were tired for the majority of our trip as a result and the hotel was not willing to offer any compensation (I asked for some money off my prepaid room).
Otherwise, the hotel was nice and well located for exploring Athens. It was clean and the staff were very friendly and helpful. The breakfast was excellent and a real plus point.
The only other point to note it that the bathroom design is quite unusual and does not allow for any privacy (the toilet and shower are being frosted glass doors and there is no enclosed area for dressing) so guests may like to reconsider if this is an issue for them.
Comment from Hotel Management
18 Nov 2024 by The GEM Society hotel team , Hotel Management
Thank you for taking the time to share your thoughts with us. We sincerely apologize for any inconvenience caused by a neighboring business. We take our guests' comfort very seriously and we are actively addressing the issue. However, we are delighted to see that you enjoyed our quality breakfast and hospitable staff.
by A verified traveler
Posted 6 Nov 2024
Comment from Hotel Management
6 Nov 2024 by The GEM Society hotel team , Hotel Management
Thank you once again for providing us with feedback! We look forward to welcoming you back!
by A verified traveler
Posted 30 Oct 2024
Customer Service 5 Star. Very welcoming. The room is big and the bed very comfortable.
Comment from Hotel Management
30 Oct 2024 by The GEM Society hotel team , Hotel Management
Thank you! It was a pleasure to host your stay.
by A verified traveler
Posted 21 Oct 2024
Very courteous staff. Clean. Safe.
Comment from Hotel Management
21 Oct 2024 by The GEM Society hotel team , Hotel Management
Warm thanks! It was a pleasure to host your stay.
by A verified traveler
Posted 20 Oct 2024
Excellent hotel, boutique, very kind staff!
Comfortable beds, clean showers, and an excellent location close to everywhere by foot.
Comment from Hotel Management
21 Oct 2024 by The GEM Society hotel team , Hotel Management
Thank you for taking the time to share your experience! We are glad that you enjoyed our comfortable beds and central location.
by A verified traveler
Posted 18 Oct 2024
Reception, the cooking personnel, the waitresses and the cleaning staff are all absolutely wonderful, and absolutely warm, they do terrific jobs each and every day. Asides from really liking the hospitality and the cleanliness of this place, I loved the a la carte breakfast menu, definitely worth paying extra for. Thank you for making my stay so pleasant.
Comment from Hotel Management
19 Oct 2024 by The GEM Society hotel team , Hotel Management
Warm thanks, it is a pleasure to read your review! We are delighted that you enjoyed our staff's hospitality and energy. We hope to host your stay again!
by A verified traveler
Posted 6 Oct 2024
Great stay
Comment from Hotel Management
7 Oct 2024 by The GEM Society hotel team , Hotel Management
Warm thanks!
by A verified traveler
Posted 6 Oct 2024
The service was better than excellent. All help was available. It was a positive memorable stay.
Beautiful interiors.
Comment from Hotel Management
6 Oct 2024 by The GEM Society hotel team , Hotel Management
Thank you for taking the time to share your thoughts! We are glad that our hospitality made your stay memorable. We would love to have you back with us!
