Ratings based on 976 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Dec 2024
Comment from Hotel Management
15 Dec 2024 by Georgios KRITIKOPOULOS, General Manager , Hotel Management
Dear Ein, Thank you for rating Novotel Athens hotel. We are sorry If your experience didn't fully meet your expectations. Please, do not hesitate to share your comments with us. We hope you give us the opportunity to better host you in the future. Sincerely,Georgios KRITIKOPOULOS, General Manager
by A verified traveler from Ottawa
Posted 6 Dec 2024
Great friendly and helpful staff. Fantastic rooftop pool made up for the distance to Parthenon and other sites. Taxis made travel easy and super-efficient metro is also nearby.
Comment from Hotel Management
15 Dec 2024 by Georgios KRITIKOPOULOS, General Manager , Hotel Management
Dear dan, We very much appreciate your kind review regarding your recent experience at Novotel Athens. Thank you for sharing your positive comments for our team and rooftop area. We look forward to welcoming you back soon.Sincerely,Georgios KRITIKOPOULOS, General Manager
by A verified traveler
Posted 5 Dec 2024
Comment from Hotel Management
15 Dec 2024 by Georgios KRITIKOPOULOS, General Manager , Hotel Management
Dear Gabriela Y, Thank you for rating Novotel Athens hotel. If we could have done anything to provide you with an even better experience, do not hesitate to let us know. We look forward to enhance your stay even further in the future.Kind regards,Georgios KRITIKOPOULOS, General Manager
by A verified traveler
Posted 3 Dec 2024
Comment from Hotel Management
15 Dec 2024 by Georgios KRITIKOPOULOS, General Manager , Hotel Management
Dear Taran, Thank you for rating us but we apologize that we didn't meet all of your expectations. Please, do not hesitate to share any remarks with us. Your experience will help us improve. We hope we have the chance to welcome you back in Novotel Athens and provide you with a better stay.Sincerely,Georgios KRITIKOPOULOS, General Manager
by A verified traveler
Posted 2 Dec 2024
Comment from Hotel Management
15 Dec 2024 by Georgios KRITIKOPOULOS, General Manager , Hotel Management
Dear Adrian,Thank you for sharing your rating regarding your stay at Novotel Athens hotel.Kind regards,Georgios KRITIKOPOULOS, General Manager
by A verified traveler
Posted 3 Nov 2024
Great hotel poor position
Comment from Hotel Management
28 Nov 2024 by Georgios KRITIKOPOULOS, General Manager , Hotel Management
Dear roger,Thank you for rating our hotel; we are happy to see that you found Novotel Athens to be great and we hope we have the opportunity to welcome you back. Sincerely,Georgios KRITIKOPOULOS, General Manager
by A verified traveler
Posted 1 Nov 2024
My experience at Grand Hyatt Athens is awesome. The service at every step is top notch
Comment from Hotel Management
28 Nov 2024 by Georgios KRITIKOPOULOS, General Manager , Hotel Management
Dear Raja,Thank you for your review. Sincerely,Georgios KRITIKOPOULOS, General Manager
by A verified traveler
Posted 31 Oct 2024
We had a comfortable stay, thanks to the friendly and helpful staff who went out of their way to assist us. However, the hotel interiors felt a bit dated, and a remodel would greatly enhance the overall experience. Unfortunately, we also encountered issues with the Wi-Fi, which frequently disconnected, making it difficult for us to use our phones or watch a movie on our iPad. Overall, while we enjoyed our time, improvements in these areas would make a big difference.
Comment from Hotel Management
28 Nov 2024 by Georgios KRITIKOPOULOS, General Manager , Hotel Management
Dear Effy,Thank you for sharing your feedback regarding your stay at Novotel Athens. We’re glad to hear that you had a comfortable stay and that our staff made a positive impact on your experience. We also appreciate your comments regarding the hotel’s interiors and the Wi-Fi issues you encountered. We will certainly take your suggestions into consideration as we continue to improve our services and facilities. We hope to have the opportunity to welcome you back and provide you with an even better experience in the future.Sincerely,Georgios KRITIKOPOULOS, General Manager
by A verified traveler
Posted 30 Oct 2024
Overall it was lovely but the area outside the hotel didn’t seem safe to walk around.
Comment from Hotel Management
28 Nov 2024 by Georgios KRITIKOPOULOS, General Manager , Hotel Management
Dear Adrienne,Thank you for rating your experience at Novotel Athens hotel. We are happy to see that overall you had a lovely stay with us; if we could have done anything from our side to make your experience even better, please do not hesitate to send us your suggestions. We hope you give us the chance to welcome you back soon.Kind regards,Georgios KRITIKOPOULOS, General Manager
by A verified traveler
Posted 27 Oct 2024
The hotel was extremely well run. The breakfast was excellent. The pool area was a lovely oasis away from the streets below. Our family room was a very good size and was kept clean and well stocked. The downside was the fact that the surrounding streets are so dirty, so full of homeless and drug users. It is impossible to find a safe route to the hotel from any public transport! Despite really liking the hotel, I would not book it again because of the location.
Comment from Hotel Management
28 Nov 2024 by Georgios KRITIKOPOULOS, General Manager , Hotel Management
Dear Serena, Thank you for taking the time to share your detailed experience upon your stay at Novotel Athens. We’re delighted to hear that you found the hotel well-run, enjoyed the excellent breakfast, and appreciated the tranquil pool area. It’s also wonderful to know that your family room met your expectations in terms of size, cleanliness, and comfort. We hope that despite your concerns, we may have the opportunity to welcome you back in the future. At your disposal,Georgios KRITIKOPOULOS, General Manager
