Ratings based on 44 Verified Reviews
4.6 Room cleanliness
4.0 Service & staff
4.7 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Lux And Easy Team, Hotel Management
Dear Mrs. Candice,Thank you for taking the time to rate your stay at Lux And Easy Athens Downtown Residences.We regret to know your experience was inadequate and we would highly appreciate your feedback on any issues that let you down in order to improve our services. Kindest regards,Lux And Easy Team
by A verified traveler
Posted 17 Nov 2024
The location was good to ride the Subway to different areas. The area was a little run down but there was little to no noise and the people in the area didnt bother us. I requested towels a week before my stay and they gave us towels for one day. I had to keep calling each day for towels. No one came and got our trash the entire stay, yet the 2 plates we used were washed and the towels we used we taken out. They didnt come in and sweep, the floor was dirty when I got there, which I also requested cleaning tools and supplies such as a broom and dust pan that I didn't get, so I wasnt able to sweep up hair or anything. They gave us trash bags and dish soap our second to last day. I stayed from the 10th-16th and they came 2 times, once because I called about the towels and once more. I paid extra for the room with the Hot Tub and there were so many 'rules' to using it. There was also so much Chlorine in it that our eyes were burning horribly, almost like it was done purposely for us not to be in it long! We didnt last 10 minutes in it. There were also LEECHES, EVERYWHERE outside on the patio, we fidnt even want to go back out. The room was small, the restroom is tiny and the shower is tinier, I literally hit my elbow the entire time. I would not pick this place if we were to come back to Greece honestly. We were not in my room all day because we were out exploring, but my time in the room was very uncomfortable.
Comment from Hotel Management
20 Nov 2024 by Lux And Easy Team, Hotel Management
Dear Mrs. De Quesha,Thank you for taking the time to evaluate your stay at Lux And Easy Athens Downtown Residences!In regards to the towels requested, allow us apologize we placed only one more set of towels and we did not specify the amount of your preference. As per the housekeeping service, kindly note this service is not advertised as provided therefore the housekeeping ladies proceed with replacing the towels and removing the trash every second day in guests allow or on daily basis if requested from the guests, without any fees applied. As per the Hot Tub rules of use, kindly note they are the same rules on worldwide basis for safe and healthy use reasons, equally the cleaning standards' procedures we follow. Finally, kindly note there are no leeches, but totally harmless earthwarms that are commonly found in moist, compost-rich soil, such as the one found in greek gardens and the apartments you have reserved features the garden that is regularly cleaned on the basis mentioned. In any case we regret to know of the inconveniences and the inadequate experience you had, we hope though to have the opportunity to host you in the future possibly at another aparthotel that would be more to your liking. Kindest regards,Lux And Easy Team
by A verified traveler
Posted 17 Nov 2024
Though the neighborhood doesn’t look pleasing due to old buildings. It was close to metro and dining areas. So my husband and friends very much enjoyed themselves!!!
Comment from Hotel Management
18 Nov 2024 by Lux And Easy Team, Hotel Management
Dear Mrs. Shamon, We would like to thank you for taking the time to evaluate your stay at Lux And Easy Athens Downtown Residences!We are truly glad to know you enjoyed your stay and we hope to have the opportunity to host you again in the future!Kindest regards,Lux And Easy Team
by A verified traveler from Clearwater
Posted 9 Oct 2024
Very beautiful and modern decor inside the building. Comfortable bed and roomy accommodations. The locale is the opposite, but it didn’t appear to be dangerous in any way. Great stay overall!
Comment from Hotel Management
10 Oct 2024 by Lux And Easy Team, Hotel Management
Dear Mr. John,We would like to thank you for your kind review following your stay at Lux And Easy Athens Downtown Residences!It is a real pleasure to know you had a great stay and we hope to have the opportunity to host you again!Kindest regards,Lux And Easy Team
by A verified traveler
Posted 24 Sep 2024
The facility was good, quite big spaces
Comment from Hotel Management
24 Sep 2024 by Lux And Easy Team, Hotel Management
Dear Mr. Feng,We appreciate your feedback and we are glad to know you enjoyed your stay at Lux And Easy Athens Downtown Residences!We hope to have the chance to host you again!Kindest regards,Lux And Easy Team
by A verified traveler
Posted 19 Sep 2024
Great updated property close to public transit and other dinning options. Amenities are modern and it is at a convenient location to most tourist spots .
Comment from Hotel Management
21 Sep 2024 by Lux And Easy Team, Hotel Management
Dear Mr. Sukhvinder,Thank you for taking the time to share your feedback as per your stay at Lux And Easy Athens Downtown Residences. We are more than happy to know you had a pleasant stay and we wish to have the opportunity to host you again in the future!Kindest regards,Lux And Easy Team
by A verified traveler
Posted 11 Sep 2024
Comment from Hotel Management
12 Sep 2024 by Lux And Easy Team, Hotel Management
Dear Mrs. Carla,Thank you for evaluating your stay at Lux And Easy Athens Downtown Residences!We are glad to know you had a satisfying hospitality experience and we wish to have the chance to host you again soon!Kindest regards,Lux And Easy Team
by A verified traveler
Posted 11 Sep 2024
Comment from Hotel Management
12 Sep 2024 by Lux And Easy Team, Hotel Management
Dear Mrs. Chantal,We are more than happy to know that you had a faultless stay at Lux And Easy Athens Downtown Residences and we hope to have the opportunity to host you again!Kindest regards,Lux And Easy Team
by A verified traveler from Long Island City
Posted 10 Sep 2024
Comment from Hotel Management
11 Sep 2024 by Lux And Easy Team, Hotel Management
Dear Mr. Peter,We would like to thank you for your high rating regarding your stay at Lux And Easy Athens Downtown Residences and we hope to have the pleasure of hosting you again!Kindest regards,Lux And Easy Team
by A verified traveler from Elmhurst
Posted 11 Aug 2024
I rented 2 apartments last week. Both were clean and matched the posted photos. One of the apartments had a functional air conditioning system. The second one did not. It was impossible to sleep well the first night in this apartment due to excessive heat. I reported this issue the day after. They said they would send someone to visit me. No one came to talk to me this day. The second night the air conditioning seemed to be working a bit better but not as well as the other apartment. Despite my attempts to reach out to the management staff, the response was ineffective. Even if something did get fixed partially on the second day, we still had to endure a whole first night of summer heat and this was absolutely unacceptable for the price that was paid for this booking.
Comment from Hotel Management
17 Aug 2024 by Lux And Easy Team, Hotel Management
Dear Mr. Valerio,Thank you for your feedback following your stay at Lux And Easy Athens Downtown Residences. We are glad to know that the apartments were to your liking and you appreciated the cleanliness levels, we regret to know though that your stay was not as satisfying as expected. Kindly note our maintenance team visited your apartment as soon as we were notified that there was an issue with the ac. Following our contact, we advised you that the ac was operating normally, it is just that due to the fact that the apartment features more windows perimetrically, it cannot reach the maximum cold levels that the other apartment could. We are sorry for any inconvenience caused and we truly hope to have the opportunity to host you again in the future and ensure you a faultless stay!Kindest regards,Lux And Easy Team
