Ratings based on 985 Verified Reviews
3.9 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jan 2025
Comment from Hotel Management
3 Jan 2025 by Manager, Hotel Management
Hello Jason,We are thrilled to hear that you had a fantastic experience during your stay with us! Our team at the hotel appreciates your positive rating and we hope to welcome you back soon for another excellent stay.
by A verified traveler
Posted 31 Dec 2024
Comment from Hotel Management
3 Jan 2025 by Manager, Hotel Management
Hello Ryan, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.
by A verified traveler
Posted 21 Dec 2024
Comment from Hotel Management
21 Dec 2024 by Manager, Hotel Management
Hello Eric,We are thrilled to hear that you had a wonderful experience during your stay with us! We hope to welcome you back again soon for another excellent stay.
by A verified traveler from Glastonbury
Posted 6 Dec 2024
Not a fancy place but it worked for us as we went to the football game.
Comment from Hotel Management
7 Dec 2024 by Manager, Hotel Management
Hello Thomas,We're glad to hear that our hotel was convenient for your football game visit. If there's anything we can do to enhance your experience in the future, please don't hesitate to reach out to us. We hope to welcome you back for your next stay in the area.
by A verified traveler from Grand Island
Posted 5 Dec 2024
price was right
Comment from Hotel Management
7 Dec 2024 by Manager, Hotel Management
Hello Michael,We're thrilled to hear that you found our pricing to be a good fit for you. Thank you for choosing to stay with us. Your feedback is appreciated as we strive to provide value to all our guests. We hope you had a pleasant stay and look forward to welcoming you back in the future.
by A verified traveler
Posted 2 Dec 2024
The property itself felt safe and clean. Unfortunately our linen was dirty with crusty spots and some doors had dark red stains on them that felt like it could be blood.
Comment from Hotel Management
4 Dec 2024 by Manager, Hotel Management
Hello Sabine, We appreciate your feedback and are glad to hear you found the property safe and clean. We take cleanliness seriously and will share your comments with our housekeeping team for further review. Your concerns will help us enhance our services for future guests.
by A verified traveler
Posted 29 Nov 2024
Sheets were stained. Multiple calls with front desk over two days and finally got moved to another room with a broken refrigerator. Breakfast was horrible with very little selection. They even ran out of juice and coffee cups. Three night stay and given a $60 voucher to return. Not very good customer service in my opinion.
Comment from Hotel Management
1 Dec 2024 by Manager, Hotel Management
Hello Andrea,We regret to hear about your experience and appreciate your feedback. We strive to ensure all our guests have a pleasant stay and we apologize for any inconvenience you encountered. Your comments will be shared with the team for further review and improvement. Thank you for bringing these concerns to our attention as we are always looking for ways to enhance our services.
by A verified traveler
Posted 29 Nov 2024
Comment from Hotel Management
30 Nov 2024 by Manager, Hotel Management
Hello Sean,We appreciate you choosing our hotel for your stay. If you have any additional feedback to share, please don't hesitate to reach out to us directly. We look forward to welcoming you back in the future.
by A verified traveler
Posted 29 Nov 2024
The bed linen was soiled and I had to go to front desk because phone in room did not work. First to ask for new sheets and seconds to get the right size sheets. The pillow cases and sheets were dirty. The bed spread was stained also.
Comment from Hotel Management
1 Dec 2024 by Manager, Hotel Management
Hello Keith,We apologize for the inconvenience you experienced during your stay. Your feedback has been forwarded to the appropriate team for their review and necessary actions. We strive to provide all guests with a comfortable and enjoyable experience. Thank you for bringing these issues to our attention.
by A verified traveler
Posted 25 Nov 2024
No cups in room. Room service came, took towels but didn't replace with new ones. No trash can in room. Tried to call front desk for towels and there was no cord on the phone
Comment from Hotel Management
28 Nov 2024 by Manager, Hotel Management
Hello Kelly, We appreciate you sharing your recent experience and concerns about the room amenities. Your feedback is truly valuable for us to improve our services for future guests. For any assistance during your stay or for future visits, please don't hesitate to reach out to the front desk directly for prompt assistance. Thank you.
