Ratings based on 181 Verified Reviews
4.0 Room cleanliness
3.6 Service & staff
3.6 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Sep 2024
We had an email 24 hours before our stay stating we had to pay a city resiliency tax before we would be given our code to access our room. The problem we had is that the link they gave us was broken and wouldn’t accept payment. We tried multiple devices, web browsers and payment cards but it wouldn’t go through. This meant that when we got there we had to walk to their other site to pay and get the details and walk back as this particular location doesn’t have a reception desk. We also had a problem with the plug in the sink that couldn’t be lifted out so water took a very long time to drain. Plus the toilet leaked and we often found we got wet socks and shorts while sitting on it as the pressure/weight must have released a crack or something. We also heard a lot of noise at night. I know it’s in a busy city but it almost sounded like the windows were open and didn't isolate sound much. The location was great and the bed was fine. If you’re just looking for a place to sleep it’s fine for the price.
Comment from Hotel Management
10 Oct 2024 by Elena Pantaloudi, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced with the city resiliency tax payment link and the extra effort required to resolve it. We understand how frustrating this situation must have been, especially after a long day of travel.We are also sorry to hear about the issues with the sink and toilet in your room, as well as the noise from outside. Our maintenance team will look into these matters to ensure that such issues are addressed promptly for future guests.On the other hand, we’re glad to know that you found our location convenient and that the bed provided a comfortable rest. We appreciate your honest feedback, and we hope that despite these inconveniences, you were still able to enjoy your time in the city.Thank you again for your review, and we hope to have the opportunity to welcome you back and provide a smoother experience.Best regards,rapidbounce on behalf of Enattica Syntagma Living
by A verified traveler
Posted 26 Sep 2024
It was clean and cozy room. It was a shared cooking are. Really like the washing machine in the common area. Could use more of the drying rack. Walkable 10 minutes to the acropolis. There is a good coffee shop across the street. There are good restaurant across the street. I would recommend the greco project.
Comment from Hotel Management
10 Oct 2024 by Elena Pantaloudi, Hotel Management
Dear Guest,Thank you so much for your positive review! We’re delighted to hear that you enjoyed your stay and found the room clean and cozy. It's great to know that you appreciated the shared cooking area and the washing machine in the common space—your suggestion regarding more drying racks is duly noted.We’re also happy that our location was convenient for your visit, especially being within walking distance to the Acropolis and having some great dining options nearby. The Greco Project is indeed a fantastic recommendation!We hope to have the pleasure of welcoming you back for another stay soon!Best regards,rapidbounce on behalf of Enattica Syntagma Living
by A verified traveler
Posted 11 Sep 2024
Comment from Hotel Management
10 Oct 2024 by Elena Pantaloudi, Hotel Management
Dear Addison,We are truly sorry to hear that your experience did not meet your expectations. We value your feedback and would appreciate the opportunity to understand what went wrong during your stay so we can make the necessary improvements. Please feel free to reach out to us directly so that we can address your concerns.Thank you for your time, and we hope to have the opportunity to serve you better in the future.Best regards,rapidbounce on behalf of Enattica Syntagma Living
by A verified traveler
Posted 21 Jul 2024
Very poor lightning during the night when we arrived. Felt unsafe. And they made me walk 13 minutes to the reception area for check in instructions and pay 1.50 euros tax. On the good side, had a locker company right below which is convenient to walk around after check out.
Comment from Hotel Management
27 Jul 2024 by rapidbounce on behalf of Enattica Syntagma Living, Hotel Management
Dear Elena,Thank you for sharing your experience.Your feedback is invaluable, and we will work to improve these aspects to ensure a better experience for future guests. We are glad you found the locker service convenient for your needs.We hope to have the opportunity to welcome you back and provide a better experience in the future. Please contact us directly for special loyalty discounts and promotions next time.Best regards,rapidbounce on behalf of Enattica Syntagma Living
by A verified traveler from Rotterdam
Posted 13 Jul 2024
Batteries of the tv-remote were empty. No reception, so had to change them myself.
The promiss that the door codes will be sent 24 hours in advance, is not true, only hours before. Stressfull!
Comment from Hotel Management
27 Jul 2024 by rapidbounce on behalf of Enattica Syntagma Living, Hotel Management
Dear Andreas,Thank you for taking the time to share your feedback.We appreciate your understanding and are glad that you otherwise enjoyed your stay. We hope to have the opportunity to welcome you back and provide a more seamless experience next time. Please contact us directly for special loyalty discounts and promotions.Best regards,rapidbounce on behalf of Enattica Syntagma Living
by A verified traveler from Ewa Beach
Posted 11 Jul 2024
by A verified traveler
Bad
Posted 1 Jul 2024 on HotelsI wouldn’t know about the room. Upon contacting them by phone they hung up. I and my daughter both called and after answering at least 4 times they cut off. I had to find another hotel and call an Uber b
Comment from Hotel Management
4 Jul 2024 by rapidbounce on behalf of Enattica Syntagma Living, Hotel Management
Dear Randolph,We sincerely apologize for the poor communication you experienced. This is not the level of service we strive to provide. We are investigating the issue to ensure it does not happen again. We regret any inconvenience caused and hope you will give us another chance in the future.Best regards,rapidbounce on behalf of Enattica Syntagma Living
by A verified traveler
Posted 29 Jun 2024
Easy nice enough accommodation with simple self check in instructions sent to you directly. Room off a shared lounge/kitchen area with good amenities and washing machine. Our ensuite door handle was broken and would seperate from the door - needs some maintenance in areas.
Comment from Hotel Management
4 Jul 2024 by rapidbounce on behalf of Enattica Syntagma Living, Hotel Management
Dear Callum,Thank you for your positive review and for bringing the maintenance issue to our attention. We're glad you found the self-check-in process easy and enjoyed the shared amenities. We will address the door handle issue promptly. We hope to welcome you back soon.Best regards,rapidbounce on behalf of Enattica Syntagma Living
by A verified traveler
Posted 17 Jun 2024
The place looks not well maintained. I honestly don’t know why this place doesn’t show photos that actually depict the rooms, they’re not the worst but they’re so different from the photos. I do feel this a step above a hostel. You cannot leave luggage here (at least that’s what I assume? Since they didn’t get back to me about leaving luggage) but luckily there is a locker room right next door that you can pay for.
It is quite loud but if bearable if you’re not a light sleeper.
Comment from Hotel Management
19 Jun 2024 by rapidbounce on behalf of Enattica Syntagma Living, Hotel Management
Hello Alice,Thank you for taking the time to share your feedback. We apologize for any discrepancies you experienced during your stay. We strive to maintain high standards and your comments help us improve.We regret the inconvenience caused by the noise and any confusion regarding luggage storage. Our team is working on better communication to ensure guests have all necessary information.We appreciate your constructive feedback and hope to have the opportunity to provide a better experience in the future.Best regards,rapidbounce on behalf of Enattica Syntagma Living
by A verified traveler
Honest review
Posted 10 Jun 2024 on HotelsWould absolutely not recommend. Dirty (everything from door handles to floor was"sticky"), noisy from street AND from their internal common living), they messed up on my check in process, horrible internet, no safe - told them about it, they did nothing.
Comment from Hotel Management
19 Jun 2024 by rapidbounce on behalf of Enattica Syntagma Living, Hotel Management
Hello,Thank you for sharing your honest feedback. We are truly sorry to hear about your disappointing experience and we sincerely apologize for the inconveniences you encountered during your stay.We regret the cleanliness issues and the noise disturbances. Your comments have been shared with our cleaning and maintenance teams to address these concerns immediately. We apologize for the trouble with the check-in process and the internet connectivity, as well as the absence of a safe.We strive to provide a better experience for our guests and your feedback is crucial in helping us improve. We appreciate you bringing these matters to our attention.Best regards,rapidbounce on behalf of Enattica Syntagma Living
