Ratings based on 34 Verified Reviews
3.9 Room cleanliness
4.3 Service & staff
4.0 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Filthy, run down, discriminatory treatment.
Posted 1 Mar 2020 on HotelsWe went to the Royal Sunset with 6 of our Tongan young friends who help us at a humanitarian clinic we work in. We are leaving Tonga and wanted to thank them for all they do. We decided to spend the night at the Royal Sunset. The rooms were filthy. The linens were stained and the rooms were unbearably hot. The pool water was brown. Of the 3 kayaks that were available for use, 2 took on water as soon as you pulled them into the ocean. We waited 1 hour and 15 minutes for our lunch and we were served after a group of Caucasian day guests who arrived 45 minutes at the restaurant after we did. Our group was turned away from the snorkelling boat and told to take the next one, even though we were first in line waiting to go. My husband and I just sat and watched in amazement all day as our Tongan young guests were treated to the ultimate in racial discrimination. We left on the 4pm boat going back to Tongapatu and spent a wonderful night at the Tanoa Hotel where our young friends were treated as equal guests to everyone else staying at the resort. Please do not ever go to the Royal Sunset!
Comment from Hotel Management
2 Mar 2020 by Resort, Hotel Management
Thank you for taking the time to review our resort. We would like to first of all present our sincere apology for your stay with us. We will review in details your complaint as we want to improve our service and standards.
To reply to the treatment of your Tongan Friends this is Not acceptable and this is something I will personally follow up as we have Zero Tolerance on such behaviour. We are Fully for Diversity and Integration. The Resort Staff and Management are All Tongan and from the Village and there should not be any discrimation with their fellow Tongans. Palangi (European) have no preferantial treatment. For The Facilities especially the SwimmingPool - I believe the Swimming Pool was being cleaned when you arrived and was cleaned by the afternoon. Not really sure about the Kayaks as we have 5 Kayaks in working Order. The Filth and Dirty Linen - I cannot comment as It was our Head Housekeeper who prepared herself the Fales. Once Again Accept Our Apologies.
by A verified traveler
Posted 13 Feb 2020 on Wotif
We absolutely loved everything! Service from Losa was exceptional!! Please tha k her again from us. Our stay was too short but we definitely will be back again.
Comment from Hotel Management
13 Feb 2020 by RSIR Team, Hotel Management
Thank you for taking the time to review the resort and you king words on Lose. I will personally pass onto your comments. Looking forward to welcome you one day.
Malo.
by A verified traveler from San Miguel de Allende
Posted 9 Feb 2020
The island is beautiful and the trips to the reef to snorkel were fantastic. the food is average, though there is a chef that is a great cook and we enjoyed the fish with papaya sauce and the Lu Ika. The staff are not very attentive and they could have much more activities going on as it tends to be quite boring after a few days.
We kayaked a lot and saw much marine life which was great!
Comment from Hotel Management
12 Feb 2020 by RSIR, Hotel Management
Thank you very much for taking the time to write a review for your stay. It is very important as we can try to improve our services. We will raise your issues with our team.
by A verified traveler
Great location!
Posted 24 Sep 2019 on HotelsWe stayed in a beautiful bungalow right on a secluded beach! Bed was comfy and room was clean and modern. Food was good, very basic but good. Only gripe was the service, very slow and a few times what we ordered just never turned up at all.
by A verified traveler
Posted 27 Aug 2019
Comment from Hotel Management
28 Aug 2019 by Eni, Hotel Management
Thank You so much for your good feedback. Hopefully we will see you some other times.
Kindly Regards,
by A verified traveler
Posted 6 Aug 2019
Wonderful place, amazing location, staff excellent. Old resort, lots of things are in not good conditions, beach and garden need to be clean, nice food and veryd if you accept all this
Comment from Hotel Management
6 Aug 2019 by Eni, Hotel Management
Thank You so much for your feedback and yes we do take positive and negative for our improvement and truly appreciate your concern. Will work on it and will pass on to the staff your good comments.
by A verified traveler
Posted 23 Jul 2019
Fabulous snorkeling. Beautiful sandy beaches. Good value for money. Expedia needs also to include transfer rates.
Comment from Hotel Management
23 Jul 2019 by Eni, Hotel Management
Thank You so much for the wonderful feedback.
Malo
by A verified traveler
Posted 17 Jul 2019
Comment from Hotel Management
23 Jul 2019 by eni, Hotel Management
Thanks for your kind review. Will share with the Staff your feedback.
by A verified traveler
Posted 24 Jun 2019 on Lastminute
Beautiful part of the world. You are on a stunning island, with a beautiful beach steps from your accomodation. So relaxing and stunning to wake up to every morning.
Comment from Hotel Management
26 Jun 2019 by Eni, Hotel Management
Thank You so much for your kind words and sure will share with the Staff this good comments.
Thank You once again and hope to meet you again soon.
Kindly Regards,
Tieni
by A verified traveler
Posted 23 Jun 2019 on Wotif
Comment from Hotel Management
23 Jun 2019 by Eni, Hotel Management
Thanks alot for the good review and truly appreciate that. Once again thank you for visiting our little Island.
Warmest Regards,
