Ratings based on 92 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Dec 2024
The Onsen was good. It is a steep 10 minute walk down to the station, but the view was good. Food options are near the station.
by A verified traveler
Posted 23 Jun 2024 on Orbitz
I stayed for one night with my friend and it was lovely. The staff were very kind and helpful. The location is convenient to the station and they offer a pick up/drop off service. My room was great and the view from the balcony was fantastic. Thank you!
by A verified traveler
Posted 25 Mar 2024
Onsen great.
Property good.
by A verified traveler
Posted 4 Dec 2023
Awesome view from the balcony!
by A verified traveler
Posted 3 Dec 2023
Staying here was one of our highlights. The onsen was amazing. Clean and very enjoyable. Our room was also very clean and comfortable. The futons were very soft, and the air circulation was good.
The only thing is, i wish we booked more nights here.
by A verified traveler from Mississauga
Posted 28 Nov 2023
The location is not convenient , each time we need to take a taxi to station.
by A verified traveler from Azusa
Posted 3 Nov 2023
For the customer who wants to experience food, should reserve the dinner and/or lunch when you make a reservation. The hotel is on the hill, may ask hotel for a shuttle bus for visit, it is little hard to walk to the hotel. Views was very good and quiet, I enjoyed it very much.
by A verified traveler
Would stay there again
Posted 7 Apr 2023 on HotelsStaff were very kind & helpful. There was a misunderstanding with our room due a web issue which they quickly worked to rectify - excellent service. We spoke Japanese so not sure if they can speak much English.
They had a bus to give us a lift down to the station after check-out.
The breakfast option was really worth the additional cost - it was wonderful
by A verified traveler
Posted 4 Jan 2023
I liked everything but one thing that was troublesome was no own shower in our room.
Comment from Hotel Management
13 Jan 2023 by The Gran Resort Elegante Atami, Hotel Management
Thank you very much for using our hotel and for coming to Atami.We would also like to thank you for your feedback.We are very happy to hear that you were satisfied with your stay.However, we apologize for the inconvenience caused by the lack of a shower in the room.Although there are a few rooms, there are also rooms with showers.We will continue to do our best to make your stay comfortable.If you have the opportunity, all the staff are waiting for you to come again.
by A verified traveler
Cozy place in good location
Posted 21 Oct 2020 on HotelsComfy, convenient, at reasonable rate - very good value for money
Comment from Hotel Management
23 Oct 2020 by GRE熱海, Hotel Management
Thank you for staying at our hotel from among the many accommodation facilities. Also, we are glad that you were able to relax comfortably. We will continue to strive to thoroughly manage hygiene and improve the hospitality of our staff so that you can relax comfortably. We look forward to seeing you again.
