Ratings based on 42 Verified Reviews
4.3 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Dec 2018
The hotel is a bit run down, but it is very clean and the private onsen was incredible. I definitely recommend staying here if you are in Atami!
by A verified traveler
Posted 19 Nov 2018 on Hotels
Unfortunately, our stay at Shin Kado Ya was not pleasant. There was no hot water in shower, and the window blinds in the bathroom were not working making it difficult to shower without getting exposed to neighboring buildings. When we were out of the room, someone had entered the room to bring in some fresh drinking water. This was a nice gesture. However, the person had also used our bathroom and forgotten to flush leaving a rather unpleasant odor in the room. Luckily we had only booked one night here.
by A verified traveler
Posted 11 Oct 2018
by A verified traveler
Great authentic old-school ryokan experience.
Posted 29 Sep 2018 on HotelsVery authentic Japanese ryokan experience. We had a huge tatami room which we found to be comfortable, although our room had no private outdoor bath which would have made it extra special. The rooftop onsen has spectacular views. Breakfast in our room was fantastic. One point would be that access to the ryokan could be challenging for some as it's atop quite a steep hill. WiFi is patchy but then you are here to relax and unwind!
by Dominic
Great value
Posted 26 Oct 2017 on HotelsExceeded expectations. Best balcony I've ever seen with perfect bath on.
by Yohan
Nice to stay here.
Posted 23 Oct 2017 on HotelsStaffs are very kind and helpful.
Facility is a bit old but it is ok to stay. The room was quite big and it has a nice view.
Location is a bit far from the station and it is in the middle of the hill. So better to take a taxi if you have a big luggage.
by Alan
Very nice and clean hotel!
Posted 19 Jul 2017 on HotelsI stayed here for two nights. It is on the business side of Shinjuku. Everything was nice and clean. Lobby, elevator, hallways, and rooms were all clean. The hotel cost was perfect for my short budgeted stay in Tokyo.
by Masami
So so to stay
Posted 13 Apr 2017 on HotelsThe room was cleaned enough, but it was with some blot and become fuzzy.
My wife was bitten by mosquitos and she was annoyed all night.
The service of Nakai-san was good enough,
by Randy
The Best Place in Atami
Posted 31 Mar 2017 on HotelsIt was the most relaxing tranquil places we have ever experienced. Although the staff speaks very little English, they were genuinely helpful and accommodating. Tomomi the owner is a beautifully gracious host. She does everything! She checked us in, helped prepare our kaiseki dinner, and even carried our bags to the taxi. The onsen experience was authentic. The rooms were spacious, clean, and tasteful. Mostly, the hospitality and warmth of the staff was uncompromising. I was surprised at how convenient the location was to shopping, the market, the park, and neat little restaurants and coffee shops. Thank you Tomomi for making my family feel like we were part of your family! We look forward to returning to Shin Kado Ya soon!
by Bryant
Great place to relax
Posted 28 Feb 2017 on HotelsThis place is super amazing!!! This place is perfect for whoever need to relax
