Ratings based on 113 Verified Reviews
4.9 Room cleanliness
4.7 Service & staff
4.9 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
16 Nov 2024 by 支配人, Hotel Management
この度は数ある多くのホテルの中から熱海パールスターホテルをお選びいただきまして誠にありがとうございました。お客様にとって最高のお時間を過ごしていただけたこと、スタッフ一同大変嬉しく思います。これからもご満足いただけますようおもてなしの創意工夫に努めて参ります。ぜひまた熱海へお出かけくださいませ。心よりお待ち申しあげております。
by A verified traveler
Posted 10 Nov 2024
Comment from Hotel Management
11 Nov 2024 by 支配人, Hotel Management
この度は、熱海パールスターホテルをご利用いただき、誠にありがとうございました。お客様にとって最高の時間を過ごしていただけたこと、大変嬉しく思います。引き続き、スタッフ一同おもてなしの創意工夫に努めてまいります。またのご利用を心よりお待ち申しあげております。
by A verified traveler
Posted 3 Nov 2024
Comment from Hotel Management
4 Nov 2024 by Manager, Hotel Management
Thank you for taking the time to share your thorough review of your stay at Pearl Star Hotel Atami. Your compliments are the pillars of our support, and we aim to provide our customers with even higher levels of satisfaction. We’re excited to welcome you back the next time your travels bring you to Atami.
by A verified traveler from Brighton
Posted 14 Sep 2024
Great views nice rooms. Staff very helpful. Easy walk to many local restaurants.
Comment from Hotel Management
14 Sep 2024 by Manager, Hotel Management
Thank you very much for having stayed at Pearl Star Hotel Atami.We are glad that you liked the view from the hotel.I feel that the view from the window is one of the attractions.You can also enjoy the scenery that changes with the seasons.Our warm hospitality awaits your return sometime soon.
by A verified traveler
Posted 13 Sep 2024
This is a fantastic place to stay. The rooms with a private onsen are beautiful. The food is fresh and delicious and the staff are friendly, gracious and professional. The only exception was the staff member we encountered when we arrived prior to the check in time. We found him to be less than accommodating and quite rude. Thankfully, a colleague stepped in to help. We’d go back for sure and highly recommend this hotel.
Comment from Hotel Management
14 Sep 2024 by Manager, Hotel Management
Thank you for selecting us out of the many possible places here.We would like to thank you for your swift reply and are deeply obliged to you for your kind compliments.We apologize for the pre check in experience.We have reviewed it with our staff to take possible improvement.Again, thank you very much for your valuable feedback. We eagerly anticipate your next visit and look forward to serving you again.
by A verified traveler
Posted 31 Jul 2024
A clean and cozy room, fit for family of 4, we enjoy the onsen at the balcony. Buffet breakfast is very good too
. We really enjoy our stay at this hotel. ^_^
Comment from Hotel Management
1 Aug 2024 by Manager, Hotel Management
Thank you very much for coming to Pearl Star Hotel Atami.I am delighted that you were impressed with our guest room.It is our greatest pleasure to realize that you were satisfied with us.We will continue our effort to provide the best service for our guests.We are very much looking forward to your next visit.
by A verified traveler
Posted 25 Jul 2024
Great location with top notch customer service
Comment from Hotel Management
26 Jul 2024 by Manager, Hotel Management
Thank you for selecting us out of the many possible places here.The staff and I would like to thank you for choosing our place. Your favorable comments has warmed our hearts and we will strive for excellence in our service. We eagerly anticipate your next visit and look forward to serving you again.
by A verified traveler from London
Posted 13 Jul 2024
Comment from Hotel Management
16 Jul 2024 by 支配人, Hotel Management
この度は数ある多くのホテルの中から熱海パールスターホテルをお選びいただきまして誠にありがとうございました。またご滞在にご満足いただけましたこと大変嬉しく存じます。これからもスタッフ一同おもてなしの創意工夫に心を尽くしてまいります。またぜひ熱海へお越しくださいませ。心よりお待ち申しあげております。
by A verified traveler
Posted 6 Jul 2024
Comment from Hotel Management
8 Jul 2024 by Manager, Hotel Management
Thank you very much for coming to Pearl Star Hotel Atami.I am delighted that you were impressed with our service.It is our greatest pleasure to realize that you were satisfied with us.We will continue our effort to provide the best service for our guests.We are very much looking forward to your next visit.
by A verified traveler
Posted 3 Jul 2024
Exceptional
Comment from Hotel Management
5 Jul 2024 by Manager, Hotel Management
Thank you very much for coming to Pearl Star Hotel Atami.I am delighted that you were impressed with our service.It is our greatest pleasure to realize that you were satisfied with us.We will continue our effort to provide the best service for our guests.We are very much looking forward to your next visit.
