Ratings based on 392 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from Monroe
Posted 17 Nov 2024
Rooms with beautiful views of NIle. Nice pool and surrounding gardens.
Dining in the buffet was too expensive.
Comment from Hotel Management
21 Nov 2024 by Ihab, Hotel Management
Dear Rodney, Thank you for your feedback. We are delighted you enjoyed the beautiful views of the Nile, pool, and gardens. We appreciate your comments about the dining buffet and will take them into consideration. Looking forward to welcoming you back soon. Best regards, Ihab NabilDirector of Quality & Guest Experience
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Ihab, Hotel Management
Dear Ms. Nathalia,We appreciate your feedback and will strive to improve. Thank you for choosing Mövenpick Aswan.Best regards, Ihab NabilDirector of Quality & Guest Experience
by A verified traveler
Posted 30 Oct 2024
The Nile view was amazing
Comment from Hotel Management
1 Nov 2024 by Ihab, Hotel Management
Dear Mohamed, Thank you for your kind words about the amazing Nile view. We are delighted that you enjoyed it. Looking forward to welcoming you back soon. Best regards, Ihab NabilDirector of Quality & Guest Experience
by A verified traveler
Posted 2 Oct 2024
Comment from Hotel Management
20 Oct 2024 by Ihab, Hotel Management
Dear Elias, Thank you for your feedback. We appreciate your input and will strive to improve. Best regards,Ihab NabilDirector of Quality & Guest Experience
by A verified traveler from Altona
Posted 1 Oct 2024
We stayed at this hotel with young children in a family suite. Well, the hotel looks to have aged a little bit from the outside internally. It’s full of character and he’s truly a wonderful sanctuary right in the heart of Aswan.
Because the hotel is on an island, you have to get there via a little fairy ride and it is a delightful way to experience the hotel for the first time
There are Great dining options inside the hotel and everything is very reasonably priced
By far the Best asset of the Hotel are the wonderful staff who truly care for your experience and went out of their way to make sure that our family had a great time.
Comment from Hotel Management
20 Oct 2024 by Ihab, Hotel Management
Dear John, Thank you for choosing Mövenpick Aswan and for sharing your experience with us. We are delighted to hear that you enjoyed the unique character and peaceful ambiance of our hotel. Our team takes great pride in providing exceptional service, ensuring that all our guests have a memorable stay. It's wonderful to know that you appreciated the dining options and found them reasonably priced. We are indeed located on an island, offering a charming fairy ride experience to reach the hotel, adding to the overall charm of your stay. Your kind words about our staff are truly appreciated, as we strive to go above and beyond to create unforgettable moments for our guests. We look forward to welcoming you and your family back for another exceptional stay. Warm regards, Ihab NabilDirector of Quality & Guest Experience
by A verified traveler from SAN FRANCISCO
Posted 6 Sep 2024
Mövenpick was kind enough to upgrade me to a bi-level suite. The upgrade was very much appreciated
The service, room and food were excellent
The hotel is located on an island a short boat ride from the center of old Aswan.
The hotel grounds feels almost like being in a five star city
The hotel operates a free ferry which runs approximately every five to ten minuets to ferry people from old Aswan to the island
People who are elderly or who have disabilities my find getting on and off a medium size boat an issue
The hotel is excellent and is probably one of the best hotels in Aswan
There are some hustlers on certain streets in Aswan offering carriage rides who are not ethical and will try to put on extreme hard sell pressure or intimidation-beware
Comment from Hotel Management
20 Oct 2024 by Ihab, Hotel Management
Dear Stanley, Thank you for sharing your positive feedback about your recent stay at Mövenpick Aswan. We are delighted to hear that you enjoyed the bi-level suite upgrade, excellent service, rooms, and food. It is wonderful to know that you appreciated our hotel's location on the island and the convenient free ferry service to old Aswan. We apologize for any inconvenience experienced by guests with mobility issues when boarding the boat. Rest assured, we will continue to strive for excellence to ensure all our guests have a comfortable stay. Your kind words about our hotel being one of the best in Aswan mean a lot to us. We will also take your feedback regarding the local hustlers into consideration to enhance the overall guest experience. We hope to welcome you back soon. Warm regards, Ihab NabilDirector of Quality & Guest Experience
by A verified traveler
Best hotel experience
Posted 8 Aug 2024 on HotelsI didn't know much about this hotel before my stay here. Upon arrival I was immediately impress with the coordination of the staff and service. In was welcomed at "the port" hotel entrance and transferred by the staff by ferry boat and a golf kart. The staff at the front desk did out check in and one young lady manager came to welcome us tells us about the property and informed us that we had recieved a courtesy upgrade. She walked us to our room. It was a two story suite with a balcony. The place was amazing. We ate at the restaurant, my wife used the spa services, we walked the beautiful fruit and vegetable gardens. Every staff member made was courteous and helpful. The many different treats they offered us just added to such an amazing experience. I had extayed in other great hotels in the nearby cities but this was by far the best hotel service we encountered during our two week trip in Egypt. We noticed that our visit was during low season. I would definitely recommend this hotel to any travelers.
Comment from Hotel Management
20 Oct 2024 by Ihab, Hotel Management
Dear Mario, Thank you for taking the time to share your experience with us. We are thrilled to hear that you had such a wonderful stay at Mövenpick Aswan and that our staff's coordination and service impressed you. We are delighted that you enjoyed the courtesy upgrade, the two-story suite with a balcony, the restaurant, spa services, and the beautiful gardens. It is fantastic to know that our team members were courteous and helpful throughout your stay. Your kind recommendation means a lot to us, especially during the low season. We hope to welcome you back in the future for another exceptional stay. Warm regards, Ihab NabilDirector of Quality & Guest Experience
by A verified traveler
Posted 21 Jul 2024
Great property to stay with your family
Comment from Hotel Management
20 Oct 2024 by Ihab, Hotel Management
Dear Manuel,Thank you for choosing Mövenpick Aswan for your family stay. We are delighted to hear that you had a great experience with us. Looking forward to welcoming you again soon. Best regards, Ihab NabilDirector of Quality & Guest Experience
by A verified traveler
Astounding location and beautiful room with view
Posted 1 May 2024 on HotelsThe hotel is on an island. The campus is huge and beautiful and surrounded by river Nile. They gave me a free upgrade of room. The front deck of the room had beautiful views of the Nile. The breakfast was great
by A verified traveler
Lovely stay
Posted 7 Apr 2024 on HotelsMember of Accor group , cleanliness is ephasize. Staff were fantastic . Location would not please everyone since it's on an island so but there is a boat 24 hours available on the dock. Choose specific room if view is important for the stay. A bit dated but if you love midcentury to 80's like feel , then it wont be a problem. Breakfast had options. Room service is fast , courteous and efficient.
Comment from Hotel Management
20 Oct 2024 by Ihab, Hotel Management
Dear Thomas, We are delighted to hear about your lovely stay with us at Mövenpick Aswan. Cleanliness is of utmost importance to us, and we are glad you found our staff fantastic. Regarding the location on the island, we provide a 24-hour boat service for our guests' convenience. We appreciate your feedback on the room view and decor. Our breakfast options aim to cater to various preferences. It's great to know that you enjoyed our fast, courteous, and efficient room service. Thank you for your kind words, and we hope to welcome you back soon. Warm regards, Ihab NabilDirector of Quality & Guest Experience
