Ratings based on 64 Verified Reviews
3.9 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Oct 2024
They upgraded our room and let us check in early upon arrival. Extremely friendly staff and great room service. Would stay again!
Comment from Hotel Management
30 Oct 2024 by Meera Mamdouh, Hotel Management
Dear Callie Thank you so much for your wonderful feedback! We are delighted to hear that you enjoyed your stay with us. Your kind words motivate our team to continue delivering the best service. We look forward to welcoming you back to Citymax hotel Aswan in the futureGuest Relation
by A verified traveler
Posted 8 Jun 2024
The carpet in the room was stained and dirty. The shower door was broken and the water coming out of the shower head sprayed almost every which way but down.
Comment from Hotel Management
15 Jun 2024 by Guestrelation Martina Marzouk, Hotel Management
Dear Valued Guest Thank you for taking the time to tell us about your experience at City Max hotel Aswan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At City Max hotel we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns. your comment is important to us and will be part of the next plan for renovations, and we look forward to welcoming you again soon. warm greetings, and it is our hope that you will give us the opportunity to better serve you in the near future. Best Regards
by A verified traveler
Posted 29 May 2024 on Hotels
Great place The only issues I had was the Jim was never open. And I was told the pool closed at 9 PM when I went there at 7:30 they had closed it for cleaning.
😢
Comment from Hotel Management
15 Jun 2024 by Guest relation Martina Marzouk, Hotel Management
Dear...... ValuedThank you very much for choosing City Max Aswan Hotel We very much appreciate your rating regarding your stay at the hotel. We are delighted to read that you had a good stay and enjoyed your visit at our hotel. It is always Please allow me to express my sincerest apologies. At City Max hotel we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that the entire team look forward we look forward to welcoming you back to City max Hotel Aswan again in the near future. Warm Regards Guest relation Martina Marzouk
by A verified traveler
Tired but comfortable
Posted 27 Apr 2024 on HotelsHotel is tired, really needs updating if they are going to market this as a 4!star hotel
Comment from Hotel Management
15 Jun 2024 by Guestrelation Martina Marzouk, Hotel Management
Dear Valued Guest Thank you for taking the time to tell us about your experience at City Max hotel Aswan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At City Max hotel we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns. your comment is important to us and will be part of the next plan for renovations, and we look forward to welcoming you again soon. warm greetings, and it is our hope that you will give us the opportunity to better serve you in the near future. Best Regards
by A verified traveler
Posted 5 Mar 2024
Great place - staff are the best!
Comment from Hotel Management
1 Apr 2024 by Guestrelation Martina Marzouk , Hotel Management
Dear...... Anne Marie Thank you very much for choosing City Max Aswan Hotel We very much appreciate your rating regarding your stay at the hotel. We are delighted to read that you had a good stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. to provide our team with this exceptional feedback We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Anne Marie
by A verified traveler
Posted 19 Dec 2023
The hotel was mediocre. We had requested non-smoking rooms but got smoking room. It smelled heavily of cigarette smoke. The view was good. The breakfast was decent
Comment from Hotel Management
1 Apr 2024 by Guestrelation Martina Marzouk , Hotel Management
Dear...... SakthivelNarayanan Thank you very much for choosing City Max Aswan Hotel We very much appreciate your rating regarding your stay at the hotel. We are delighted to read that you had a good stay and enjoyed your visit at our hotel. It is always Please allow me to express my sincerest apologies. At City Max hotel we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that the entire team look forward we look forward to welcoming you back to City max Hotel Aswan again in the near future. Warm Regards
by A verified traveler
Posted 22 Nov 2023
Comment from Hotel Management
1 Apr 2024 by Guestrelation Martina Marzouk , Hotel Management
Dear...... MasayoThank you very much for choosing City Max Aswan Hotel We very much appreciate your rating regarding your stay at the hotel. We are delighted to read that you had a good stay and enjoyed your visit at our hotel. It is always Please allow me to express my sincerest apologies. At City Max hotel we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that the entire team look forward we look forward to welcoming you back to City max Hotel Aswan again in the near future. Warm Regards
by A verified traveler
Posted 28 Oct 2023
It was a good hotel
Comment from Hotel Management
1 Apr 2024 by Guestrelation Martina Marzouk , Hotel Management
Dear...... ValuedThank you very much for choosing City Max Aswan Hotel We very much appreciate your rating regarding your stay at the hotel. We are delighted to read that you had a good stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. to provide our team with this exceptional feedback We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
by A verified traveler
Posted 21 Oct 2023
The lavatory was in a very tight place couldn't use it. Morover I ordered a taxi for the airport was told I could order a local off the street 300 egyptian pounds or a limousine for $30. When the car atrived it was a dilapidated state but due to time constraints I couldn't argue so took the taxi rip off.
Comment from Hotel Management
1 Apr 2024 by Guestrelation Martina Marzouk , Hotel Management
Dear Valued Guest Thank you for taking the time to tell us about your experience at City Max hotel Aswan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At City Max hotel we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns. your comment is important to us and will be part of the next plan for renovations, and we look forward to welcoming you again soon. warm greetings, and it is our hope that you will give us the opportunity to better serve you in the near future. Best Regards
by A verified traveler from Cabo Rojo
Posted 18 Sep 2023
Citymax Aswan seems like a hotel that used to be glorious and no longer is but it is still good enough to give it a good review. The check in process was very easy. Our room was very clean and spacious with big bathroom, a living room and a very comfortable king bed…we even had Nile River view. The restaurant could have a menu with broader international options but you can survive with what they offer! Breakfast are “buffet style”. The location is centric, close to restaurants and even a small shopping mall. All in all, it was a good experience to stay in this hotel.
Comment from Hotel Management
1 Apr 2024 by Guestrelation Martina Marzouk , Hotel Management
Dear...... ValuedThank you very much for choosing City Max Aswan Hotel We very much appreciate your rating regarding your stay at the hotel. We are delighted to read that you had a good stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. to provide our team with this exceptional feedback We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
