Ratings based on 253 Verified Reviews
3.6 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Jan 2025
Guest relation manager Reham had contacted us prior to our visit to ensure that any of our special requests could be accommodated.
Maria was very helpful at check-in and offered us a complimentary upgrade and even arranged for a cake to celebrate our son's birthday.
The location of the property on the top of the hill was quite unique and gave a view of the unfinished obelisk and the Nile, with good sunrise/sunset view.
Would definitely recommend this property.
Comment from Hotel Management
9 Jan 2025 by Reham, Hotel Management
Dear RathnasabapathyThank you for sharing your wonderful experience! We're thrilled to hear that our team made your stay memorable and that you enjoyed the stunning views and thoughtful touches. We truly appreciate your recommendation and look forward to welcoming you again soon!
by A verified traveler from Westlake
Posted 1 Jan 2025
Location was good. Property very run down. Internet was slow
Comment from Hotel Management
4 Jan 2025 by Reham, Hotel Management
Dear Uzma Thank you for sharing your feedback. We're glad to hear that you appreciated the location of the property. However, we sincerely apologize for the condition of the hotel and the issues you faced with the internet speed. We are continuously working on improvements and will address these concerns to provide a better experience for our future guests. We hope you'll consider staying with us again and giving us the opportunity to provide a more comfortable and enjoyable visit.
by A verified traveler
Posted 1 Jan 2025
Old facility and heating doesn’t work. Food isn’t great.
Comment from Hotel Management
1 Jan 2025 by Reham, Hotel Management
thanks a lot for your feedback it so much appreciated
by A verified traveler
Posted 14 Nov 2024
In addition to being a nice place to stay (we stayed there in 2019, and 2024), we love all the artwork in the building and on the grounds--the sculptures and the mosaics and stained glass. NEVER remove them in the name of Modernism. Keep them! They give the hotel a timeless elegance. Also, thank you for relighting your neon sign on the roof, and using the original neon tubing where possible, rather than LEDs which rot in the sun over time, whereas neon is glass, and made by hand. I restore vintage neon signs here in the US, and they are a wonderful craft!
Comment from Hotel Management
16 Nov 2024 by Reham, Hotel Management
Dear Gary Thank you for your thoughtful comments! We're so glad to hear you enjoyed the artwork and timeless elegance of the hotel. We absolutely agree—preserving these unique elements adds character to the property. We're also thrilled that you noticed and appreciated the neon sign restoration. We value your insights as a vintage neon sign restorer! Looking forward to welcoming you again in the future.
by A verified traveler from Washington
Posted 12 Nov 2024
The Hotel Basma was a lovely place to stay in Aswan. The staff were incredibly helpful and kind. They helped me arrange tours to Philae Temple and Abu Simbel. They made sure everything went as smoothly as possible. The room was nice and had everything I needed. The views of the Nile from the balcony was the best.
Comment from Hotel Management
13 Nov 2024 by Reham, Hotel Management
Dear Frederick it sounds like you had a wonderful stay at Hotel Basma in Aswan! The staff's helpfulness and the beautiful views of the Nile really seem to have made your trip special. It's great that they helped with tours to Philae Temple and Abu Simbel, making your experience even more seamless. A comfortable room with a balcony view of the Nile is always a highlight too
by A verified traveler
Posted 1 Nov 2024
Comment from Hotel Management
3 Nov 2024 by Reham, Hotel Management
Thank a lot for your gentle review wish to see you again
by A verified traveler
Genial
Posted 15 Oct 2024 on HotelsVue exceptionnelle du balcon
Grande chambre très propre
Comment from Hotel Management
15 Oct 2024 by Reham, Hotel Management
Merci beaucoup pour votre retour. Nous sommes ravis que vous ayez apprécié la vue exceptionnelle depuis le balcon et la propreté de la grande chambre. Nous espérons vous accueillir de nouveau bientôt
by A verified traveler
Posted 19 Sep 2024
Beautiful, clean and comfortable hotel for my brief stay before joining my Nile Cruise. The staff were very friendly and the buffet breakfast excellent.
Comment from Hotel Management
21 Sep 2024 by Reham, Hotel Management
Thanks a lot we really appreciate your review
by A verified traveler from Pella
Posted 29 Aug 2024
The hotel is sitting up on a hill. It has a great view of the town! And the staff are just amazing
Comment from Hotel Management
31 Aug 2024 by Reham, Hotel Management
Dear GaryThank you so much for your wonderful feedback! We're thrilled to hear that you enjoyed the stunning views from our hilltop location and that our staff made your stay even more special. We look forward to welcoming you back for another amazing experience!"
by A verified traveler from Ridgewood
Posted 23 Aug 2024
Comment from Hotel Management
24 Aug 2024 by Reham Ezz, Hotel Management
Thanks a lot for leaving us a review wish to see you again
