Ratings based on 257 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Dec 2024
Great staff
by A verified traveler
Posted 18 Dec 2024
gran trato del personal
by A verified traveler
Posted 17 Dec 2024
Excelente todo, solo que el acceso no tiene rampa y se complica entrar con valijas grandes, pero destaca la atención del staff. La cocina esta bien, aunque faltaban utensilios básicos de cocina. Baños limpios y camas twin muy cómodas.
by A verified traveler
Posted 23 Aug 2024
Hotel was nice but the room is very básic. Bed, desk, TV. Breakfast was ok. I'd give it a 6.5 out of 10. The gym was excelente. I wish the gym in my apartment building was as nice. I didn't really like the área. There was a good size mall near by with a few nice restaurants but no stores to buy snacks or beverages. Also there are no tourist attraction near by. I would give it a higher rating if it were in a different location.
by A verified traveler
Posted 30 Jun 2024
by A verified traveler
Posted 21 Apr 2024 on Hotels
Beautiful hotel, well located, stayed in the 2nd building on the 6th floor two-floor suite. Room was nice and clean, there’s an outdoor pool and a restaurant on the same floor. I would have rated them 5 star but at check-in I told them I hadn’t paid for the room yet, the desk assured me that no it was already fully paid.. next day I come back to the hotel after a day out.. room door is locked, I had to go back down to check-in for them to mention me the room was not paid.. duh! Secondly I paid for 3 nights for two guests knowing my friend would only stay one night, breakfast was included for 2 for all nights. At check-out time, I come to find out that they’re charging me for one breakfast because my friend didn’t registered at the desk, how ridiculous.
by A verified traveler
Posted 16 Apr 2024
poor service
by A verified traveler
Posted 27 Mar 2024
by A verified traveler from WASHINGTON
Posted 24 Mar 2024
the room smelled weird
Comment from Hotel Management
25 Mar 2024 by Five Hotel, Hotel Management
Dear Diegohank you very much, it was a pleasure to have hosted you and learn about your experience at the Five Hotel & Residences. Comments like yours motivate us to continue growing and offer the best services. We look forward to seeing you on your next visit. Regards Christian RodasOperation Manager
by A verified traveler from silver spring
Posted 8 Mar 2024
Comment from Hotel Management
15 Apr 2024 by Five Hotel, Hotel Management
Estimado VanahhMuchas gracias por sus puntuaciones y conocer su experiencia en el Five Hotel & Residences donde nos motivan a seguir creciendo y ofrecer el mejor de los servicios, lo esperamos en su próxima visita.AtentamenteChristian RodasOperation Manager
