Ratings based on 133 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Oct 2024
Front desk very unprofessional
Comment from Hotel Management
28 Oct 2024 by ., Hotel Management
Dear Hanki,Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza ASUNCION.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at +595 21 452 682 or supervisor.front@crowneasuncion.com.py.Sincerely,Ana Victoria Aranda Ruiz Front Desk Supervisor
by A verified traveler
Posted 15 Sep 2024
Todo el servicio excelente buena ubicación en el centro. La atención de Ester fue de excelencia gracias.
Comment from Hotel Management
16 Sep 2024 by Reservation Department, Hotel Management
Estimado Angel Gracias por tomarse el tiempo de contarnos su experiencia en Crowne Plaza ASUNCION. Muchas gracias por su puntuacion 5, nos esforzamos por hacer que cada estadía sea lo más placentera y cómoda posible, y utilizaremos sus comentarios para brindarle una mejor experiencia en el futuro. Espero que nos dé una oportunidad al hospedarse nuevamente con nosotros. si puedo en ayudarlo en algo, comuníquese directamente conmigo al +595 981720002 o revenue@crowneasuncion.com.py. Atentamente, Kiara Ramirez, Revenue management.
by A verified traveler
Great
Posted 4 Aug 2024 on HotelsRestaurant is great, but extremely slow.
Comment from Hotel Management
5 Aug 2024 by ., Hotel Management
Dear Anonymous,Thank you for choosing Crowne Plaza and for taking the time to provide feedback on your experience at Crowne Plaza ASUNCION.We are glad you enjoyed the restaurant, I would like to apologize for the wait time. We strive to make every stay as pleasant and comfortable as possible, and we will use your feedback to train our team to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Sincerely,Ana Victoria Aranda RuizFront Desk Supervisor
by A verified traveler
Excellent customer service
Posted 15 Jul 2024 on HotelsExcellent customer service
Comment from Hotel Management
5 Aug 2024 by ., Hotel Management
Dear Adriana,Thank you for taking the time to tell us about your experience at Crowne Plaza ASUNCION. We are glad that you enjoyed our staff and our service.Your feedback is extremely valuable to us. We use feedback, like yours, to make ongoing changes to our brand to improve the guest experience.Again, thank you for choosing Crowne Plaza, and if I can be of any assistance to you, please contact me directly. We look forward to the opportunity to serve you again in the future.Sincerely,Ana Victoria Aranda RuizFront Desk Supervisor
by A verified traveler
Posted 2 Jul 2024 on Orbitz
People were GREAT. All of them so friendly. High class service. Masseur at spa was very good.
Comment from Hotel Management
2 Jul 2024 by ., Hotel Management
Dear Maria,Thank you for taking the time to tell us about your experience at Crowne Plaza ASUNCION.Your comments are extremely valuable to us. We are glad that you enjoyed our attention, our services and our spa.Again, thank you for choosing Crowne Plaza, and if I can be of assistance, please contact me directly. We hope you will give us the opportunity to serve you again in the future.Sincerely,Ana Victoria Aranda RuizFront Desk Supervisor
by A verified traveler
Posted 8 Jun 2024 on Hotels
Comment from Hotel Management
12 Jun 2024 by ., Hotel Management
Dear Robert,Thank you for taking the time to tell us about your experience at Crowne Plaza ASUNCION.Please note that your feedback is extremely valuable to us. We use feedback, like yours, to make ongoing changes to our brand to improve the guest experience.Again, thank you for choosing Crowne Plaza, and if I can be of assistance, please contact me directly. We hope you will give us the opportunity to serve you again in the future.Sincerely,Ana Victoria Aranda RuizFront Desk Supervisor
by A verified traveler
Posted 10 May 2024 on Hotels
The employees were excellent! But the bed was not comfortable
Comment from Hotel Management
12 May 2024 by ., Hotel Management
Dear Scarlet,Thank you for taking the time to tell us about your experience at Crowne Plaza ASUNCION.Your feedback is extremely valuable to us. We use feedback, like yours, to make ongoing changes to our brand to improve the guest experience. We will take into account your comment about the bed.Again, thank you for choosing Crowne Plaza. We hope you will give us the opportunity to serve you again in the future.Sincerely,Ana Victoria Aranda RuizFront Desk Supervisor
by A verified traveler
Posted 6 Apr 2024 on Hotels
Comment from Hotel Management
9 Apr 2024 by Departamento de Reservas., Hotel Management
Estimado Sr. Orlando, Muchas gracias por dejar su comentario de satisfacción sobre nuestros servicios. Estamos contentos de que su estadía haya sido excelente, quedamos a disposición ante cualquier consulta o sugerencia.Departamento de reservas.
by A verified traveler
Posted 10 Mar 2024
Comment from Hotel Management
8 Apr 2024 by Ana, Hotel Management
AntonThank you for taking the time to tell us about your experience at Crowne Plaza ASUNCION.Please note that his comments are extremely valuable to us. We use feedback, like yours, to make ongoing changes to our brand to improve the guest experience. We hope you will give us the opportunity to serve you again in the future.Sincerely,Ana Victoria Aranda RuizFront Desk Supervisor
by A verified traveler
Posted 14 Feb 2024
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Comment from Hotel Management
8 Apr 2024 by Ana, Hotel Management
Dear OmarThank you for taking the time to tell us about your experience at Crowne Plaza ASUNCION.Please note that his comments are extremely valuable to us. We use feedback, like yours, to make ongoing changes to our brand to improve the guest experience. We hope you will give us the opportunity to serve you again in the future.Sincerely,Ana Victoria Aranda RuizFront Desk Supervisor
