Ratings based on 15 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Great place
Posted 2 Dec 2019 on HotelsGreat apartment withe all the home comforts. Very warm rooms even with only one radiator on in winter. Let me check in much earlier than 2pm which was a lifesaver as it was -15c.
by A verified traveler
Posted 6 Nov 2019 on Hotels
by A verified traveler
Posted 15 Sep 2019 on Hotels
by A verified traveler
Posted 18 Jul 2019
My family really enjoyed our stay at The Arc Residence. When we checked in, our room hadn't been cleaned. There was a bit of miscommunication between the cleaning staff. I let the front desk know and a cleaning crew immediately came to the apartment and cleaned it very well. There was not a remote for the AC unit in the apartment. The front desk person brought one to the apartment and showed me how to use it. The apartment was very comfortable and quiet. We would definitely stay at The Arc again.
Comment from Hotel Management
25 Aug 2019 by Sales Manager, Hotel Management
Good afternoon, dear guest!
We apologize for the misunderstanding caused.
We hope that this did not affect your mood! We look forward to seeing you again! Thank you for choosing "The Arc Residence"
by A verified traveler
Posted 22 Jun 2019
There was no phone connection to reception area. Location is good.. Even I arrive early in the morning they gave me a room without asking more money or wait till 14.00... stg
by A verified traveler
Posted 21 May 2019
Recommended
for Everyoneby A verified traveler from Singapore
Nice Apartment near Expo
Posted 12 Dec 2017
Pros: New apartment
Cons: Don't do renovation works on weekend
Location: Near Expo and downtown
Nice and new apartment near Expo 2017 site area. Staff from APT are all friendly and can speak English and Chinese.
Comment from Hotel Management
22 Dec 2017 by Olga , Hotel Management
Thanks for your feedback! Be sure we take into account your remark. Thanks again and see you soon!
by A verified traveler
Чистота и комфорт
Posted 24 Oct 2020 on HotelsИдеальные аппартаменты для проживания с семьей, есть все необходимое для жизни, посуда, сушилка, гладильные принадлежности, полотенца.
Чистота на уровне. Прекрасный район, выход
В парк. Рекомендую к проживанию в Астане.
Comment from Hotel Management
26 Oct 2020 by Аида Елтузерова, Hotel Management
Добрый день, благодарим Вас за обратную связь, мы рады, что Вы выбрали нас и остались довольны качеством апартаментов. Будем рады приветствовать Вас снова в комплексе The Arc Residence.
by A verified traveler
Posted 13 Aug 2020 on Hotels
Comment from Hotel Management
20 Sep 2020 by The Arc Residence Team, Hotel Management
Добрый день, Alexey.
Нам очень жаль, что мы не смогли соответствовать Вашим ожиданиям. Приносим свои извинения! Мы проведем работу над качеством наших услуг.
С уважением,
The Arc Residence Team
by A verified traveler
Posted 1 Feb 2020
Mir hat das freundliche Personal und Sauberkeit gefallen.
Es war alles drin im Zimmer/ Appartment was man braucht.
