Ratings based on 46 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Oct 2024
by A verified traveler
Posted 8 Jun 2024 on Hotels
Wonderful helpful stuff! Thank you guys so very much!
Comment from Hotel Management
9 Jun 2024 by Rustem Sharipbayev, Hotel Management
Dear Guest!Thank you for taking the time to share your feedback from your visit to the Radisson Hotel, Astana . We are delighted to read from your review that you had enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our ambassadors. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Hotel, Astana , I look forward to welcoming you back.Sincerely, Rustem SharipbayevSenior Service ManagerRadisson Hotel, Astana
by A verified traveler from Moscow
Posted 10 May 2024
3 adult men were suggested to sleep in one
King bed!!!
Wow! We were really shocked how unfriendly the check in progress can be!!! The manager at the reception told us that they are lack of twin rooms.
We were suggested to use one King bed for three of us!!!!)) Can you really imagine this?!))) By the way, we are are 3 adult men, we are very friendly but we're not eager to sleep all together. I'd like to remind that we payed the room for 3 adults and requested a twin bed and an extra bed.
Comment from Hotel Management
10 May 2024 by Samgat, Hotel Management
Dear Guest,Thank you for choosing Radisson Hotel, Astana!First of all, please let me apologize for the situation that you faced during your check-in at the reception with room type as you booked a room with a king-size bed with an extra bed request, and as the hotel was fully booked, our staff could not provide another room type with twin beds at the same time. We always do our best for our guests to provide the highest level of service to make a memorable stay with us.We hope that you understand the situation and that your next stay with us will be more comfortable and enjoyable.Best regards,Samgat JenisovCluster Director of OperationsRadisson Hotel, Astana
by A verified traveler
Posted 12 Nov 2022
Quite nice place to stay
Comment from Hotel Management
5 Dec 2023 by Rustem Sharipbayev, Hotel Management
Dear Aminat Suleimanova! Thank you for your feedback regarding your stay at Radisson Hotel Astana! We are pleased to hear that you enjoyed your time with us and hope to welcome you back to our hotel in the near time !Best regardsRustem SharipbayevSenior Service Manager
by A verified traveler
Good hotel many unexcuseable fails
Posted 14 Jun 2022 on HotelsIt is increadeable a 5star hotel and you have to carry your luggage in front of guys that looks should doing this. Also the full paid stay wasn't at system... sad by using Hotels.com
Comment from Hotel Management
5 Dec 2023 by Rustem Sharipbayev, Hotel Management
Dear Reginaldo!Thank you for your feedback regarding your stay at Radisson hotel Astana! We are sad to know , that you were not fully satisfied with our service and we apologize for any inconviniences. If we can be of any further asistance please do not hesistate to get in touch.Best regardsRustem SharipbayevSenior Service manager
by A verified traveler
Posted 31 Dec 2021 on Hotels
Comment from Hotel Management
5 Jan 2022 by Front Office Team, Hotel Management
Dear Guest,
Thank you for stay with us.
Hope to see you soon as your business brings you to Nur-Sultan.
Best regards,
Hotel Team
by A verified traveler
So-so
Posted 27 Dec 2021 on HotelsRather disappointing overall, very hot in the room, even with the window open, key card kept not working so I had to go up and down to reception several times.
Comment from Hotel Management
30 Dec 2021 by Front Office Team, Hotel Management
Dear Guest,
Thank you for choosing our hotel for stay.
Please accept our apology. We will do our best to make it right for our guest comfortable stay with us.
Hope to see you soon.
Best regards,
Front Office Team
by A verified traveler
Posted 23 Sep 2020
Comment from Hotel Management
28 Sep 2020 by Rustem Sharipbayev, Hotel Management
Dear Guest, Thank you for your feedback regarding your stay at Radisson Hotel Astana. Best regards, Rustem Sharipbayev Guest Experience Manager
by A verified traveler
A/c doesn't work but great room service
Posted 13 Jul 2020 on HotelsWent for the advertised staycation. The room service (food) is solid and prompt (<30 minutes). The rooms are as beautiful as they look in the photos and the clerk's speak decent English. My only complaints relate to the water and A/C. When I arrived, the water quit after washing my hands. A technician came to fix it, but it took 30 minutes for the rust to finish running out of the pipes in the bath tub. Even with the A/C on its lowest setting (12 celsius) it never really cooled down the room. This was a major drag and really marred what was otherwise a nice stay in an interesting, convenient location.
Comment from Hotel Management
15 Jul 2020 by Samgat Jenisov, Hotel Management
Dear Guest,
Greeting of the Day!
Thank you for choosing our hotel for stay. Please accept our apology for inconvenient situation during your stay with us. We hope to see you as a guest again very soon.
Best regards,
Samgat Jenisov
Cluster Director of Front Office
Radisson Hotel Astana
by A verified traveler
Posted 10 Feb 2020 on Hotels
Comment from Hotel Management
10 Feb 2020 by Rustem Sharipbayev, Hotel Management
Dear Guest, Thank you for your notes. Please be our guest again if your business brings you back to Astana. Best regards, Rustem Sharipbayev Guest Experience Manager Radisson Hotel Astana
