Best Western Plus Astana (Nur-Sultan) Hotel Review

Ratings based on 153 Verified Reviews

4.5 out of 5

89% of guests recommend

4.5 Room cleanliness

4.5 Service & staff

4.5 Room comfort

4.3 Hotel condition

Expedia Verified Reviews

5 out of 5

by A verified traveler

Posted 21 Sep 2024

Excellent location, personal very helpful and friendly

5 out of 5

by A verified traveler

Posted 13 Sep 2024

Great location

5 out of 5

by A verified traveler

This traveler left a rating score only Posted 12 Jul 2024 on Hotels

4 out of 5

by A verified traveler

Posted 1 Jul 2024

Great location and friendly staff

5 out of 5

by A verified traveler

This traveler left a rating score only Posted 15 Jun 2024 on Hotels

5 out of 5

by A verified traveler from Oakdale

This traveler left a rating score only Posted 31 May 2024

5 out of 5

by A verified traveler

Posted 28 May 2024

Great front desk people! Clean and nice! Will be a returned customer for sure!!!

1 out of 5

by A verified traveler

Posted 27 May 2024

Overall I dont recommend this hotel. Cons: 1) you cannot regulate the AC. It was a bit hot in the room and I tried turning the AC on. It would not. I asked reception why AC is not turning on and they said all AC’s are off because “it’s not the season yet”. Yea, there is an AC season in this hotel. Sounds like Communism to me - “no AC for you”. I opened the window but the window face a major road with alot of traffic which is super noisy 2) Sauna is paid not free - I booked my hotel on Expedia which showed sauna as an amenity. I like sauna so thought I’d relax, but come to find out you have to pay extra to use the sauna. Seems like the hotel owner (which is prob local and US chain just operates the hotel) is trying tk save money on everything (no AC, sauna is paid) Pros: 1) good location, besides the noisy street 2) friendly staff, especially a blonde guy manager who let me check in early

3 out of 5

by A verified traveler

Posted 26 May 2024 on Hotels

The hotel location is good. The service of the staff is amazing. I would especially mention Akbola from the reception desk for the amazing support! Breakfast doesn't have enough options. I asked about a cheese omelette and received a small portion with cottage (which looked like a pancake). The room needs to be renovated as there are so many broken things in the room (wall, furniture, lighting system)