Ratings based on 31 Verified Reviews
4.7 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Feb 2024
Really nice and friendly
Comment from Hotel Management
30 Aug 2024 by Aslan , Hotel Management
Dear Sameen,Thank you for your fantastic feedback! We’re thrilled to hear that you found our hotel nice and our staff friendly. Your kind words mean a lot to us, and we look forward to welcoming you back to Beijing Palace Soluxe Hotel Astana in the future.
by A verified traveler
Posted 21 Dec 2023
Comment from Hotel Management
30 Aug 2024 by Aslan, Hotel Management
Dear Elena,We regret that your stay did not meet your expectations, and we sincerely apologize for any inconvenience you experienced. Your feedback is valuable to us, and we would appreciate the opportunity to discuss the issues further. Please feel free to contact us directly so we can work towards making improvements.Thank you for your stay and for bringing this to our attention.
by A verified traveler
Posted 7 Nov 2023
Comment from Hotel Management
30 Aug 2024 by Aslan, Hotel Management
Dear Chengbin,Thank you for taking the time to share your feedback and for the positive rating! We're glad you had a good stay with us. If there's anything we could do to make your next visit even better, please let us know. We look forward to welcoming you back to Beijing Palace Soluxe Hotel Astana!
by A verified traveler
Posted 7 Aug 2023
Comment from Hotel Management
30 Aug 2024 by Aslan, Hotel Management
Dear Dmitry,We’re sorry to hear that your experience did not meet your expectations. Your feedback is important to us, and we would appreciate the opportunity to learn more about what went wrong. Please feel free to reach out to us directly so we can address your concerns and work towards improving our services.Thank you for staying with us.
by A verified traveler
Posted 22 Jul 2023
The staff is very friendly. Solved the problems! Thanks
Comment from Hotel Management
24 Jul 2023 by Beijing Palace Soluxe Hotel Astana, Hotel Management
Hello, dear Julia! Thank you for your review of the Beijing Palace Soluxe Hotel Astana. We are glad that you enjoyed your stay and received great service from the staff. Thank you for choosing our hotel and I hope we can welcome you again in the future and provide you with a wonderful stay at our hotel!
by A verified traveler
Posted 22 Jun 2023
Great service, great conditions and great location. I would stay there again.
Comment from Hotel Management
23 Jun 2023 by Beijing Palace Soluxe Hotel Astana, Hotel Management
Hello, dear Salome! Thank you for your review of the Beijing Palace Soluxe Hotel Astana. We are glad that you enjoyed your stay and received great service from the staff. We will be glad to welcome you again in our hotel!
by A verified traveler from London, UK
Friendly staff and good conditions, but not 5*
Posted 24 Sep 2017Friendly staff and pretty good conditions, but not 5 stars, for instance there were no coffee or coffee machine in my room, the bath drain did not work properly, my room was rated Superior King Room but I don't consider it to be "Superior" or "King"
by A verified traveler
Posted 3 Jan 2017 on Hotels
by A verified traveler
Surprisingly noisy and overall not 5-star.
Posted 25 Dec 2016We thought we would have a relaxing stay, but it turns out the hotel is super noisy when there is a party going on in the restaurant. The bass was booming and bumping until 100 in the morning.
The beds are old and not supportive. Only a few of the tv channels come in clearly. The breakfast buffet is low quality and food is not tasty. Pastries were hard and bacon was underdone. Chinese restaurant was ok tasting, but overpriced.
Overall, this hotel is about 3.5 stars.
Recommended
for Everyoneby A verified traveler from London
Everything was excellent apart from the bed.
Posted 31 Oct 2016
Location: Beautiful city with lots of places to visit nearby. The people were very friendly and helpful.
The bed was hard and uncomfortable. Comparable to a mat on the floor. Everything else was excellent.
Comment from Hotel Management
6 Nov 2016 by Dina Duanova - Assistant Sales Director, Hotel Management
Thank you for taking the time to share your feedback with us. We are in the process of our renovation and are upgrading the mattresses as well. I am so glad to hear our staff met your expectations. We look forward to welcoming you back in the future!
