Ratings based on 38 Verified Reviews
4.1 Room cleanliness
4.0 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Oct 2019
Good mid-range business hotel, midway between Astana-1 railway station (the old one) and government plaza.
by A verified traveler
Posted 26 Aug 2019 on Hotels
by A verified traveler
Posted 25 Aug 2019 on Orbitz
excellent hotel, clean and comfortable room. Breakfast good, Polite staff
by A verified traveler
Posted 19 Aug 2019 on Hotels
No-cooperative staff. Very bad service
by A verified traveler
Posted 22 Jul 2019 on Hotels
The shower didn't have hot water twice when I went to use it but other than that for the price it was a great little hotel. Very comfortable room, quiet and clean
by A verified traveler
Great for the price
Posted 4 Apr 2019 on HotelsThe place was nice and clean. Breakfast wasn’t always buffet, but it was usually good.
by A verified traveler
Super spacious, staff great especially Erlan price
Posted 13 Nov 2018 on HotelsRoom very spacious and arguably one of the best deals in Astana. Super friendly staff especially Erlan at the front desk. 15 min ride to the center of actions and to most monuments. Tiny super market across the stress so convenient to buy snacks, drinks or cigarettes but not much nor many restaurants near by. Great deal will come back if I’m due to travel back to Astana.
Recommended
for Everyoneby A verified traveler from California, USA
Posted 18 Apr 2018 on Orbitz
Excellent Hotel
it's
Like a 5 Star hotel at price of 4 star..
The BREAKFAST Was excellent and Elaborate
The WIFI was Good..
The staff was very Efficient and effectively Trained.
Specially the Receptionist ASEL.
The Rooms were very SPACIOUS.
I was impressed overall.
Very Enjoyable stay.
Recommended
for Everyoneby A verified traveler from California, USA.
Posted 9 Apr 2018 on Orbitz
Excellent Quality of Hotel and Room
And Bathroom. Spacious Enough.
Good Cleankiness.
Great Staff very Hardworking and Honest.
Staff very Helpful and Cooperative.
Good WIFI
Great Breakfast.
Overall Great Value for Money
I would definitely come to this hotel again.
by A verified traveler from London
An average hotel - but terribly rude staff!
Posted 20 Nov 2017 on Travelocity
Pros: Location
Cons: Staff! Training in customer service. To attract investment & spending beyond gas sector, staff need to learn how to speak to travellers
Location: Astana is everything indoors with many activities, restaurants and cultural pleasures
Arrival in Astana was the first ever, so I relied upon the transfer service organised by the hotel. This consisted of the Kazakhstani Uber service meeting you at the aeroport. The car was relatively new-ish and pleasant - although very hot. Having never been, I accepted to pay the hotel what they charged - which seemed to be quite a bit more than if you organise the journey yourself. I did. The price was 5000 Tenge from the hotel to the aeroport. Customer Service was a concept lost on reception there. I was informed that I would be upgraded from a Single to a Twin Room. My protests that I had booked and paid for a Double Room were met with rebuttals and denials and an attitude in expression, that I was being awkward. Looking through old messages to prove my booking - and what I had paid, took a little time. Having successfully demonstrated that there was no upgrade - but an attempt to change my room to lower spec., the receptionist did not apologise. The room had poor quality and decrepit fixtures. Things like toilet paper had to be requested and were met with sneers. Another receptionist insisted that did not speak Russian but English, and it turned out her English was wore than my Russian. She criticised my English pronunciations - I am a native speaker! She lacked suitable language or customer service skills to be in a such a position. Internet was slow and often went down with little assistance from staff when help was sought. An average place with below average service
