Ratings based on 331 Verified Reviews
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jan 2025
Comment from Hotel Management
2 Jan 2025 by General Manager, Hotel Management
Dear Vadim, We are happy you chose The St. Regis Aspen Resort for your recent visit to Aspen. It was a pleasure having you as our guest, and we hope you will revisit the next time your travel brings you to our area.Sincerely,H. Steenge-HartGeneral Manager
by A verified traveler from Bowling Green
Posted 30 Nov 2024
Joey great service!!
Comment from Hotel Management
1 Dec 2024 by General Manager, Hotel Management
Dear Maja, Thank you for choosing The St. Regis Aspen Resort for your recent visit to our beautiful city. We are thrilled to hear about the exceptional service you received from our associates and how they exceeded your expectations. We are dedicated to providing a meaningful and seamless stay for all of our guests, and we thank you for your kind compliments mentioning Joey. We will enjoy sharing your comments with them. It was our pleasure to serve you, and we hope to see you again soon.Sincerely,H. Steenge-HartGeneral Manager
by A verified traveler
Posted 30 Nov 2024
The hotel was amazing but the concierge services were unparalleled. Truly went above and beyond. The food at the hotel was also excellent, rivaled high end restaurants. Hotel also provided complimentary transportation in luxury vehicles for local rides. Just an amazing experience.
Comment from Hotel Management
1 Dec 2024 by General Manager, Hotel Management
Dear Ruben, We are grateful for your generous comments, and we are pleased that we could provide you with a seamless and meaningful stay. We will enjoy sharing your compliments with our valet team. Thank you for being our guest at The St. Regis Aspen Resort. We hope to be your home every time your travels bring you back.Sincerely,H. Steenge-HartGeneral Manager
by A verified traveler
Posted 1 Nov 2024
Comment from Hotel Management
2 Nov 2024 by General Manager, Hotel Management
Dear Janis, Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you at The St. Regis Aspen Resort, and we look forward to welcoming you again soon. Sincerely,H. Steenge-HartGeneral Manager
by A verified traveler from Denver
Posted 20 Oct 2024
We booked a room with balcony. When we entered our room we heard noise above us and also noticed we didnt have a balcony. When asking the manager they noted that construction was happening above us which should stop soon. The part that really upset us was they admitted they oversold the room we originally booked and put us into a lower room. That was never mentioned at checkin nor us receiving a credit for the difference we paid. Because no other rooms were available we requested a full refund whuch we are waiting for and drove the full 4 hours back home. In the future being upfront with the customer about the room situation and letting them decide on what they prefer to do would help alleviate this kind of situation.
Comment from Hotel Management
22 Oct 2024 by General Manager, Hotel Management
Dear Angela, We are truly sorry to learn about the inconveniences caused as we were unable to accommodate your room request and for the issues that came along with this while you were here. We will share this with our team as we never want our guests to leave with a contrary opinion. Your feedback will be used to improve our guest experience on all levels. We value your additional comments regarding the refund, and we will relay this appropriately to our team. Thank you. Sincerely,H. Steenge-Hart,General Manager
by A verified traveler
Posted 18 Oct 2024
Comment from Hotel Management
18 Oct 2024 by General Manager, Hotel Management
Dear Lisa, We are pleased your stay was a fantastic one, and we want to thank you for your excellent rating. All of us at The St. Regis Aspen Resort look forward to your next visit.Sincerely,H. Steenge-HartGeneral Manager
by A verified traveler
Posted 17 Oct 2024
Comment from Hotel Management
17 Oct 2024 by General Manager, Hotel Management
Dear Aspen, We are pleased your stay was a fantastic one, and we want to thank you for your excellent rating. All of us at The St. Regis Aspen Resort look forward to your next visit.Sincerely,H. Steenge-HartGeneral Manager
by A verified traveler
Posted 7 Oct 2024 on Hotels
Comment from Hotel Management
8 Oct 2024 by General Manager, Hotel Management
Dear Matthew, We are pleased you could enjoy our modern and relaxing accommodations and that our associates provided you with the exceptional stay you deserve. Thank you for taking the time to share that your stay at The St. Regis Aspen Resort was perfect in every way. We appreciate your kind feedback, and we hope we will be your home whenever you are in the area.Sincerely,H. Steenge-Hart,General Manager
by A verified traveler
Posted 4 Oct 2024
This place is AMAZING! Attention to detail is extraordinary
Comment from Hotel Management
4 Oct 2024 by General Manager, Hotel Management
Dear Jennifer, Thank you for your excellent review of The St. Regis Aspen Resort. We are thrilled to know we met all of your expectations and that you had a great stay. We hope to see you again soon and wish you all the best with your travels. Sincerely,H. Steenge-Hart,General Manager
by A verified traveler from Marina Del Rey
Posted 11 Sep 2024
I recently stayed at the St. Regis Hotel in Aspen, and while the location and service were excellent, there were a few aspects of the room that fell short of expectations. The room felt somewhat dated, lacking the modern touches you would expect from a hotel of this caliber. Additionally, the air conditioning unit was quite noisy, which made it difficult to sleep comfortably at times.
Overall, the hotel’s ambiance and staff were commendable, but the room’s condition and noise from the AC left room for improvement.
Comment from Hotel Management
12 Sep 2024 by General Manager, Hotel Management
Dear Nikita, While it is a pleasure to know you loved our wonderful location and the devoted service provided by our staff, we are very sorry for not meeting your expectations with the upkeep of our rooms and for the disruptions you experienced due to the noise from the air conditioning unit. We will address this appropriately. We continually work towards enhancing our accommodations, and your valuable feedback helps as we plan ahead. We hope to have another opportunity to host you again in the future.Sincerely,H. Steenge-Hart,General Manager
