Ratings based on 958 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Nov 2024
Nice stone fireplace in public area
Comment from Hotel Management
5 Nov 2024 by Vacasa Reviews Team, Hotel Management
Thank you for your feedback, Frank. We are thrilled to hear that you had an enjoyable visit and hope to host you again in the future!
by A verified traveler from Manzanita
Posted 31 Oct 2024
Find somewhere else. Very expensive for what it was.
Comment from Hotel Management
31 Oct 2024 by Vacasa Reviews Team, Hotel Management
Thank you for your review, Britt. We are sorry to hear your stay did not meet your expectations. We hope for the opportunity to provide you with an above-average experience in the future!
by A verified traveler
Posted 16 Oct 2024
This was the worst experience ever! We have pictures of how dirty the room was. A door fell on us and when I reported it, was treated terrible. We were asked to leave and told I would be getting a credit. I asked for verification of credit and Rebecca refused. She was rude! We have the whole thing recorded. I would never recommend this place to anyone
Comment from Hotel Management
17 Oct 2024 by Vacasa Reviews Team, Hotel Management
Thank you for your review, Carolyn. We are disappointed to hear the home was not up to the high standards of guest satisfaction and cleanliness that we hold ourselves to. Please know that the condition of the home upon your arrival does not meet our Cleaning Standards. We are working with our local staff to address the issues in this home and appreciate you bringing this to our attention, as this helps us to improve the quality of experiences we provide for our future guests. We hope we have the chance to impress you in the future.
by A verified traveler
Posted 15 Sep 2024
Comment from Hotel Management
24 Sep 2024 by Vacasa Reviews Team, Hotel Management
Thank you for rating your stay, Steven! We hope to host you again in the future!
by A verified traveler
Great Weekend Getaway
Posted 9 Sep 2024 on HotelsThis place was perfect for our visit. The facility is older yet well maintained. The people were friendly and the complimentary breakfast each morning was great. It nice to find a hotel in Aspen at this price-point that is within walking distance to everything. The bus stop to the Maroon Bells was just two blocks away!
Comment from Hotel Management
13 Sep 2024 by Vacasa Reviews Team , Hotel Management
Thank you for your feedback, Lynn. We are thrilled to hear that you had an enjoyable visit and hope to host you again in the future!
by A verified traveler
Posted 4 Sep 2024 on Hotels
Comment from Hotel Management
5 Sep 2024 by Vacasa Reviews Team , Hotel Management
Thank you for rating your stay, Howard! We hope to host you again in the future!
by A verified traveler
Posted 2 Sep 2024
Aspen Mtn Lodge is located within walking distance of the stores and restaurants. It is an older building but well maintained and clean, and the rooms adequately appointed. We were surprised that with four floors it did not have an elevator, nor was this revealed in the rental and checkin info. No one was at the front desk when we checked in about 6:30 PM, and so we had to carry our luggage up four floors! This was difficult, challenging and dangerous for seniors in the high altitude. There should have been some alternative. The next morning the staff was apologetic and said we should have called the number on the sign, but it was too late for that!
Comment from Hotel Management
5 Sep 2024 by Vacasa Reviews Team , Hotel Management
Thank you for your feedback, Rebecca. We appreciate you taking the time to share your concerns with us and apologize for missing the mark this time. Our local team has been made aware and we will focus on these points as areas to improve the experiences we provide. We hope for the opportunity to better impress you in the future!
by A verified traveler
Posted 14 Aug 2024 on Hotels
Comment from Hotel Management
16 Aug 2024 by Vacasa Reviews Team, Hotel Management
Thank you for rating your stay, James! We hope to host you again in the future!
by A verified traveler
Posted 13 Aug 2024 on Hotels
Comment from Hotel Management
16 Aug 2024 by Vacasa Reviews Team, Hotel Management
Thank you for rating your stay, Barbara! We hope to host you again in the future!
by A verified traveler
Posted 13 Aug 2024
The staff were great, and I very much appreciated being notified early that our room was ready. A staff member even helped us with our bags! The breakfasts were quite good. The only small item I wasn’t happy about was the shower head in the shower. Again, a very minor criticism in a very nice lodge. Slept great, beds and pillows extremely comfortable! Nicely kept property!
Comment from Hotel Management
16 Aug 2024 by Vacasa Reviews Team, Hotel Management
Thank you for your feedback, Kathleen. We are thrilled to hear that you had an enjoyable visit and hope to host you again in the future!
