Ratings based on 109 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler from Hong Kong
Posted 14 Oct 2019 on CheapTickets
Just okay, just okay, just okay, just okay, just okay,
by A verified traveler
Posted 29 Sep 2019
Property is clean, but dated. Desperately needs a renovation
by A verified traveler
Posted 6 Aug 2019
by A verified traveler from Hong Kong
Posted 10 Jun 2019
Room is clean and hotel is spacious.
Facilities are old and traditional.
by A verified traveler from Singapore
Posted 27 May 2019
The Aso hotel looks nice on the surface, but the inside is quite old and in need of a good renovation. Just be careful if you book 1 pax and later bring 2 pax to the hotel. They will enforce you to pay for 1 more pax even though the room is big enough for up to 4 pax. The good thing is there are many onsens in the hotel and a very new cafe next to it that sells soft serve ice cream.
by A verified traveler from Kuala Lumpur
Posted 24 Apr 2019
The hotel needs some upgrading works to be done. The bath tub has a severe leakage but their staff takes no immediate action to solve the issue. Dinner is good and breakfast is also decent.
by A verified traveler
Posted 23 Apr 2019 on Hotels
by A verified traveler
Posted 15 Apr 2019 on Hotels
by A verified traveler from Singapore
Posted 28 Dec 2018
Nice traditional Japanese styled hotel rooms. Rooms were very clean and tidy. Quite spacious as well. Breakfast buffet could be better, not a lot of choices to choose from. Really thankful for all the prompt and efficient transport services that the hotel has provided us to and fro from the station FOC. However, the only problem we faced with this hotel is during the check-in, the staff could not speak in English well and it was hard to understand what they were trying to say. Also, we booked the Quadruple room for 4 people before our trip but we were made to book another room upon arrival because the hotel staff refuses to let 4 people stay in the room although it could fit us, saying it is against their policy. So it this the fault of Expedia for misrepresenting or? I believe the conditions should be stated clearer as well as the name of the room. We understand if there weren't enough beds in the room but it's not the case. But the room settings is for guests to sleep on the floor. Essentially, our efforts to save money were futile and ended up paying 2x the original amt to get another room. The cost of the extra room cost us the same amt as both rooms booked prior to the trip combined.
by A verified traveler
Posted 22 Dec 2018 on Hotels
