Ratings based on 990 Verified Reviews
3.6 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Nov 2024
Nice place to stay.
Comment from Hotel Management
1 Nov 2024 by Cedarwood Inn Managment , Hotel Management
Dear Hoyac,Thank you for taking the time to share your review! We're thrilled to hear you enjoyed your stay at Cedarwood Inn. We appreciate your kind words and 5-star rating! We're grateful for guests like you and look forward to welcoming you back.Best regards,Cedarwood Inn Management
by A verified traveler
Posted 12 Oct 2024
The best thing about the property was the comfortable bed. Whoever did the remodel on the rooms did a really tacky job. The breakfast was out of things when we got there at 9am. There were trip hazards. The older man at the front desk was hard to communicate with. The office and rooms smelled funny. I would not stay there again and i would not recommend it to my friends.
Comment from Hotel Management
12 Oct 2024 by Cedarwood Inn Managment , Hotel Management
Dear Kim,Thank you for sharing your feedback regarding your recent stay at Cedarwood Inn. We regret to hear that your experience fell short of your expectations.We appreciate your positive comment about our comfortable bedding. However, we take seriously the concerns you raised regarding the room remodel, breakfast service, trip hazards, communication with our front desk team, and unusual odors in our office and guest rooms.We are committed to providing exceptional accommodations and service. In response to your feedback, we will conduct a thorough review of our remodel design, breakfast operations, and staff training protocols to prevent similar issues from arising in the future.We do find it noteworthy that you mention you would not stay with us again, despite having chosen to return to our hotel for a second time. This suggests that your previous experience was satisfactory enough to warrant a repeat stay. We appreciate your loyalty and value your feedback.We would like to invite you to provide us with another opportunity to demonstrate our commitment to excellence during a future stay. Your input is invaluable in helping us improve our services.Thank you again for your feedback.Sincerely,Management, Cedarwood Inn
by A verified traveler
Posted 6 Oct 2024
There was a step that was rotten and seemed unsafe at the entrance of our room.
The television was not functioning on a normal level because it would keep changing channels on it's own and we could not keep a channel on unless we would constantly keep pressing a button on the remote, very annoying.
The linen and beds were just great and comfortable and best part of the room.
Comment from Hotel Management
7 Oct 2024 by Cedarwood Management Team, Hotel Management
Dear Stacy,Thank you for taking the time to share your feedback about your recent stay at Cedarwood Inn. We apologize for the issues you encountered with the rotten step at the entrance of your room and the malfunctioning television. Safety and comfort are our top priorities, and we fell short of meeting those standards in your case.We're pleased to hear that you found our beds and linens comfortable and enjoyable.We will address the maintenance issues you've raised immediately. Our team will inspect and repair/replace the rotten step and ensure our TVs are functioning properly.If you would consider staying with us again, we'd love the opportunity to provide a better experience. Please contact us directly so we can offer a more personalized apology and accommodation.Thank you again for your feedback.Best regards,Cedarwood Inn Management
by A verified traveler
Posted 6 Oct 2024
Old facility, but recently refurbished.
The staff were courteous and helpful.
Beds and linens were clean, but carpet definitely needed to be vacuumed and bathroom needed maintenance.
Comment from Hotel Management
6 Oct 2024 by Cedarwood Inn Managment , Hotel Management
Dear Robert,Thank you for choosing Cedarwood Inn and taking the time to share your feedback. We're delighted to hear that our staff provided you with courteous and helpful service, and that your bed and linens met your standards for cleanliness.However, we apologize for the housekeeping issues you encountered, particularly with the carpet and bathroom maintenance. We take pride in providing a clean and comfortable environment for our guests, and it's clear we fell short in these areas during your stay.We'll address these concerns immediately and ensure that our housekeeping team pays closer attention to detail moving forward.We're continually working to improve and appreciate your input in helping us achieve our goals.Thank you again for your stay, and we hope to have the opportunity to serve you better in the future.Best regards,Cedarwood Inn Management
by A verified traveler from Hanscom AFB
Posted 19 Sep 2024
by A verified traveler
Posted 13 Sep 2024
We stay here every time we’re in Ashland to visit our college kiddo. The staff are wonderful and the property is conveniently located. Great price and always clean. Highly recommend!
Comment from Hotel Management
13 Sep 2024 by Cedarwood Management Team, Hotel Management
Thank you for your kind words, Tara!We're thrilled to hear that you always enjoy your stays with us at Cedarwood Inn! We appreciate your loyalty and are so glad that our staff, location, and amenities consistently meet your needs. We're especially happy to be a part of your visits to see your college kiddo - it means a lot to us that we can provide a comfortable and welcoming space for you during this special time. Thank you again for your review and recommendation! We can't wait to welcome you back again soon!Best regards,Cedarwood Inn Management
by A verified traveler
Posted 7 Sep 2024
The staff was super-friendly and helpful. They offered to help with luggage, which was entirely unexpected. A lot of the property is clearly aged and updated DIY-style, but the friendly staff and delicious breakfast setup more than made up for it, especially as inexpensive as it was. The beds were also surprisingly comfy. This will be the first place I check on future trips to Ashland.
Comment from Hotel Management
7 Sep 2024 by Cedarwood Management Team, Hotel Management
Dear Gabriel,Thank you so much for taking the time to share your wonderful review of your recent stay at Cedarwood Inn! We're thrilled to hear that our staff's friendly and helpful service made such a positive impact on your experience. We're proud of our team's dedication to ensuring every guest feels welcome and supported.We're constantly working to balance preserving the charm of our inn with modern comforts and amenities.We're delighted that you enjoyed our breakfast offerings and comfortable beds! We strive to provide a cozy and relaxing atmosphere for all our guests.Thank you for choosing Cedarwood Inn, and we can't wait to welcome you back on your future trips to Ashland! You've become part of the Cedarwood family, and we look forward to serving you again soon.Warm regards,The Cedarwood Inn Management
by A verified traveler
Posted 23 Aug 2024
The king size bed was very comfortable. Linens and towels were very fine quality. The room only had one chair and a very small table. The sink was in the room rather than in the bathroom. The walk-in shower looked good but we didn't use it. The breakfast in the hospitality room was really nice. Good coffee! They had cereal, english muffins, bagels, yogurt, milk and fruit. A waffle maker and breakfast sandwiches for the microwave. Very tastefully displayed and the eating area was cool. Hostess chocolate cupcakes for dessert. The place was a little farther from the freeway but it was easy to get to. The area looked good for walking as it was in a neighborhood, however, we didn't walk it.
Comment from Hotel Management
23 Aug 2024 by Cedarwood Inn Management, Hotel Management
Dear Elizabeth,Thank you for taking the time to share your detailed review of your stay at Cedar Wood Inn! We're glad you found our king-size bed comfortable and appreciated the fine quality linens and towels. We're also thrilled you enjoyed our breakfast offerings, including the coffee, and the tasteful display in our hospitality room.We appreciate your feedback regarding the room amenities, including the single chair and small table, as well as the sink location. We'll take these comments into consideration for future improvements.We're happy to hear that our location, while a bit farther from the freeway, was still convenient and easy to access. And we're glad you noticed the neighborhood's walkability, even if you didn't get a chance to explore on foot.Thanks again for your review, and we hope to welcome you back soon!Best regards,Cedar Wood Inn Management
by A verified traveler
Posted 22 Aug 2024
Very good soundproofing between rooms. Good breakfast buffet.
Comment from Hotel Management
23 Aug 2024 by Cedarwood Inn Management, Hotel Management
Dear Ann,Thank you for your kind review! We're delighted to hear that you enjoyed your stay with us at Cedar Wood Inn. We're particularly glad you appreciated the soundproofing between rooms, allowing for a peaceful and restful stay. And we're thrilled you enjoyed our breakfast buffet - we take pride in offering a delicious start to our guests' day!Thanks again for your feedback. We look forward to welcoming you back soon!Best regards,Cedar Wood Inn Management
by A verified traveler
Posted 16 Aug 2024
Met my expectations :)
Comment from Hotel Management
17 Aug 2024 by Cedarwood Management Team, Hotel Management
Thank you for your review, Robert!We're thrilled to hear that your stay at Cedarwood Inn met your expectations! Our team works hard to provide a comfortable and enjoyable experience for all our guests, and it's great to know we were able to do so for you. If there's anything we could improve on to make it a 5 out of 5 next time, please don't hesitate to let us know. We appreciate your feedback and look forward to welcoming you back!
