Ratings based on 56 Verified Reviews
4.0 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Aug 2024
Really weird.
by A verified traveler
Posted 14 Aug 2024
Pets friendly, owner is welcoming, parking facility is very convenient.
by A verified traveler
Posted 26 May 2024
by A verified traveler
Posted 28 Oct 2023
On arrival I was greeted by a man in old tracksuit pants, t-shirt, and tracksuit jacket, and he was clearly intoxicated. As a single female checking in this made me feel very uncomfortable and when I hinted at cancelling the man advised me that I was past the cancellation time so would pay whether I stayed or not. There were power cuts to the area that evening and they tripped the electrics. The first time this happened the man who checked me in reset the electrics but the second time I believe he had fallen asleep. I sat in the dark for a bit, then I rang the reception bell several times, eventually I went back to my room and called the hotel phone number, which he finally answered and said he would fix the electrics. I went to reception and explained that it was a very uncomfortable situation for a single woman to be checked into a very quiet hotel by an intoxicated man. He told me I could stay or go he didn't care but I was not getting a refund.
by A verified traveler
Great one night stay
Posted 25 Sep 2023 on HotelsHad a very warm welcome, great night's sleep and a lovely breakfast in the morning. We are regularly visiting Canterbury as our daughter is at Uni there, and we'll definitely stay again.
by A verified traveler
Posted 10 Sep 2023 on Hotels
by A verified traveler
Posted 23 Aug 2023 on Hotels
by A verified traveler
Posted 7 Aug 2023
Very friendly and helpful. Would stay again
by A verified traveler
Posted 31 Jul 2023
The host and hostess were very charming and welcoming.
Only dislike which is no fault of the proprietor is the speeding cars. There should be a speed bump or with restrictions on the left hand side of the road as you face the building and the white pillar should have a reflector to help cars approaching to slow down. Difficulty in driving out of the car park because the road curves, fast cars approaching from the right and the white pillar partially obstruct your view.
by A verified traveler
Check in
Posted 2 Jul 2023 on HotelsWe arrived approx 4.30pm to be told our booking had been cancelled. We never received any notification from hotels.com even though Sarah from the old alma had told them the day before. Apart from that Sarah went above and beyond to accommodate ush. She actually gave up her own bedroom for us. I would recommend this hotel but just make sure you arej informed of any changes before you leave homej.
Comment from Hotel Management
1 Aug 2023 by Sarah., Hotel Management
Thank you for your kind review. From Sarah.
