Ratings based on 975 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Nov 2024
Comment from Hotel Management
3 Dec 2024 by Claire Johnson, General Manager , Hotel Management
Thank you for your review. I hope that we can welcome you back again soon.
by A verified traveler
Posted 25 Oct 2024
We have stayed a number of times with our children and without on a spa day trip.
Libby area and dining / bar areas are good as are the rooms and cleanliness / tidiness. However, the pool and sap area desperately needs updating. The steam room was out of order, sauna falling apart and jacuzzi working for 15mins in and 15mins off. Swimming lessons were going on in the pool which restricts its use. The changing rooms are too small and not mopped regularly, the hairdryer doesn’t actually reach to above your head.
It’s a shame that this area lets down the rat of the hotel. The offers you can take advantage of before your stay are more hassle than they’re worth.
Comment from Hotel Management
28 Oct 2024 by Claire Johnson, Hotel Management
Thank you very much for reviewing your recent stay at Ashford International Hotel. It’s disappointing to read your experience was not to the high customer satisfaction level that we strive to achieve for every guest here at Ashford International Hotel. We take our customers comments very seriously and it is only with honest and constructive feedback that we can strive to improve our product and service for future guest’s enjoyment.
by A verified traveler
Posted 19 Oct 2024
All the staff were lovely. Got a refund as hot tub and steam room weren't working as this was one of the reasons i booked this hotel
Comment from Hotel Management
23 Oct 2024 by Hotel GM, Hotel Management
Thankyou for your feedback regarding your recent stay. It's a pleasure to see your kind comments regarding our staff, and we're glad the team were able to assist with any maintenance queries you experienced whilst here.
by A verified traveler
Posted 16 Oct 2024
The staff I encountered during my stay were exceptional, but clearly dealing with being overworked, the ratio of staff to guests seemed somewhat low, though I must stress they delivered great service. The property is clearly in need of further refurbishing in areas, supported by the fact the fire alarm sounded no fewer than 7 times during the evening!
Comment from Hotel Management
28 Oct 2024 by Claire Johnson, Hotel Management
Thank you very much for reviewing your recent stay at Ashford International Hotel. It’s disappointing to read your experience was not to the high customer satisfaction level that we strive to achieve for every guest here at Ashford International Hotel. We take our customers comments very seriously and it is only with honest and constructive feedback that we can strive to improve our product and service for future guest’s enjoyment.
by A verified traveler
Posted 29 Sep 2024
The hotel itself is lovely, very tidy and elegant feel. Rooms are spacious and beds are very comfy.
The only let down would be the overall service. The bar would take over 15mins to make drinks, or completely ignore you. We ordered cocktails that were out of a “pre mix” bottle for £12 and then to make it worse were put into wrong / warm glasses.
Food was fine but plates never cleared all evening, no napkins etc..
The toilet broke in our room so had constant water running all evening which was a shame.
Comment from Hotel Management
30 Sep 2024 by Hotel GM, Hotel Management
Thank you for reviewing your recent stay. Its a pleasure to see you enjoyed your guest room. we have recently introduced new training programmes for our front of house staff, however we will pass your comments onto the relevant team to investigate why this was the case. We hope reception were able to assist in any maintenance queries once they were informed.
by A verified traveler
Posted 26 Sep 2024
In dire need of a complete renovation. The toilets did not even flush properly.
Comment from Hotel Management
30 Sep 2024 by Hotel GM, Hotel Management
Thank you for your reviewing your recent stay. I hope reception were able to assist in any maintenance queries once they were informed.
by A verified traveler
Posted 23 Sep 2024
My stay here was quite pleasant. I was away for the weekend with my partner, my best friend and her partner, so we were all booked under the same reference.
The rooms are quite spacious, but our aircon was not working the whole time we were there and the windows have a safety catch on them.
The location is brilliant and the car park is good, although it does fill up quite quickly.
The pool was lovely, as was the sauna and steam room. The hot tub was cold. We were told that it would be fixed the next day; however, it was not.
I was told I had to pay a £50 holding fee via card - not too sure why, as when my friend came, they said it was mandatory and that she did not have to.
The reception staff do not sing from the same hymn sheet. My friend again was told her check out could be extended for up to 2 hours for free, yet once again, I was told I would have to pay up to £10 an hour for a later check out. It made 0 sense.
The breakfast was lovely and the dining staff as well as the gym/pool staff were very accommodating.
Overall, it wasn’t a bad stay, great location, but I’m not too sure if I would come back due to the inconsistencies
Comment from Hotel Management
24 Sep 2024 by Hotel GM, Hotel Management
Thankyou for reviewing your recent stay. It's a pleasure to see you enjoyed our facilities. We apologise for any confusion, I hope the team were able to explain and resolve this once they were made aware. We appreciate all our guests feedback.
by A verified traveler
Posted 22 Sep 2024
Loved the downstairs decor and bar facilities.Breakfast had fantastic selection.
Noisy occasionally with doors slamming in the night.
Comment from Hotel Management
24 Sep 2024 by Hotel GM, Hotel Management
It's a pleasure to see you enjoyed our public lounge areas. We hope reception were able to assist in any noise disturbance from passing guests once they were informed. We hope you will visit us again soon.
by A verified traveler
Posted 16 Sep 2024
Pool closed, sauna closed
Comment from Hotel Management
17 Sep 2024 by Hotel GM, Hotel Management
Thankyou for reviewing your recent stay. Unfortunately due to staff sickness and health safety regulations on this occasion we had no choice but to close our Leisure facilities earlier than expected. We apologise for any inconvenience this may have caused.
by A verified traveler
Posted 15 Sep 2024
Perfect stay away with the fur baby .. it’s a busy hotel and breakfast did get very busy - but gave it a bit of time the staff worked very hard to deliver no complaints and thanks for a nice stay
Comment from Hotel Management
17 Sep 2024 by Hotel GM, Hotel Management
It's a pleasure to see your lovely feedback regarding your recent stay. We hope that you will return to us again soon.
