Ratings based on 852 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Oct 2024
Property may have been ok but there was a hurricane that came through was in the dark and no water for days. They have uave no plan for emergencys
Comment from Hotel Management
10 Oct 2024 by Katelyn Garner, Operations Manager, Hotel Management
Hi, Mr. Blair!We know the unprecedented destruction brought by Hurricane Helene impacted your stay. and we wish for many reasons that it did not. Our reservations system is still not up and running as it should be, so we are still unable to process refunds. Rest assured that you are on our list of guests to be repaid from their stay under our "Act of God" policy. We continue to hope you and your loved ones remain safe!
by A verified traveler from Vestavia Hills
Posted 18 Sep 2024
Great place to stay - good price, friendly staff and very quiet. I would definitely stay there again.
by A verified traveler
Posted 29 Aug 2024
Comment from Hotel Management
29 Aug 2024 by Katelyn Garner, Hotel Management
We're SO glad you enjoyed your time with us! Here's to more great stays in the future! :)
by A verified traveler
Posted 22 Aug 2024
It’s a good hotel to stay and visit Asheville and area.
Comment from Hotel Management
22 Aug 2024 by Katelyn Garner, Hotel Management
Thank you for your kind words! We look forward to welcoming you back again! :)
by A verified traveler
Posted 19 Aug 2024 on Hotels
Comment from Hotel Management
22 Aug 2024 by Katelyn Garner, Hotel Management
Thanks, Jesus, for letting us know how much you enjoyed your stay. Our team works very hard, and it's always wonderful when that's seen by our guests. We look forward to seeing you again!
by A verified traveler
Posted 19 Aug 2024
The room was very spacious and affordable.
Comment from Hotel Management
19 Aug 2024 by Paige, Hotel Management
On behalf of the entire hotel team, I want to thank you for sharing about your wonderful stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback was shared with our team to celebrate the great guest experiences we delivered. We hope you'll visit your new home away from home real soon!
by A verified traveler
Posted 17 Aug 2024 on Hotels
Comment from Hotel Management
17 Aug 2024 by Katelyn Garner, Hotel Management
Thanks so much for your positive feedback! We take SO much pride in creating positive guest experiences, so thank you for taking notice. We look forward to welcoming you back to Asheville the next time you're passing through. :)
by A verified traveler
Posted 12 Aug 2024 on Hotels
Comment from Hotel Management
14 Aug 2024 by Katelyn Garner, Hotel Management
We're so sorry we fell below your expectations during your most recent stay with us. We do hope that we'll see you again in the future and have another opportunity to be a positive, memorable part of your travels!
by A verified traveler
Posted 11 Aug 2024 on Orbitz
Parking is always full. Older property
Comment from Hotel Management
12 Aug 2024 by Paige, Hotel Management
We recognize your time is valuable and appreciate the feedback you have provided. To better uphold our commitment to deliver exceptional service to every guest, I have shared your feedback with the leadership team. We will work to improve our parking lot experience. I hope you choose to stay with us again when your travels bring you back to the area.
by A verified traveler
Posted 9 Aug 2024
Hotel is just fine. Breakfast is reasonable but not great. The location has a lot to be desired and requires driving everywhere.
Comment from Hotel Management
11 Aug 2024 by Paige, Hotel Management
We recognize your time is valuable and appreciate the feedback you have provided. To better uphold our commitment to deliver exceptional service to every guest, I have shared your feedback with the Breakfast Manager to ensure we are able to provide a delicious and comfortable stay for each guest. I do hope should your travels bring you back to the area that you choose to give our property a second chance at providing you the stay we strive to deliver.
