Ratings based on 872 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Oct 2024
?????
Comment from Hotel Management
26 Oct 2024 by Layla, Hotel Management
Providing a perfectly seamless stay was a joy here at the holiday Inn Express ASHEVILLE DOWNTOWN. We appreciate your rave remarks and detailed feedback and we can't wait to welcome you back for any future trips to ASHEVILLE! See you soon!
by A verified traveler
Posted 14 Oct 2024
Comment from Hotel Management
26 Oct 2024 by Layla, Hotel Management
Providing a perfectly seamless stay was a joy here at the holiday Inn Express ASHEVILLE DOWNTOWN. We appreciate your rave remarks anddetailed feedback and we can't wait to welcome you back for any future trips to ASHEVILLE! See you soon!
by A verified traveler
Posted 12 Oct 2024
Comment from Hotel Management
26 Oct 2024 by Layla, Hotel Management
Dear AdrianThank you very much for taking your time to share such positive feedback and we are so happy to hear that you enjoyed your stay with us! We strive to provide excellent service to every guest and I will be sure to share your comments with our entire staff. We truly look forward to seeing you again the next time your travels bring you to ASHEVILLE!
by A verified traveler
Posted 21 Sep 2024
Close to everything
Comment from Hotel Management
22 Sep 2024 by Management , Hotel Management
Dear Tara, Thank you for taking the time to tell us about your experience at Holiday Inn Express ASHEVILLE DOWNTOWN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
by A verified traveler
Posted 19 Sep 2024
I don’t remember the names of the guests service ladies but they were all fantastic!
Comment from Hotel Management
22 Sep 2024 by Management , Hotel Management
Dear Kristina, Thank you for taking the time to tell us about your experience at Holiday Inn Express ASHEVILLE DOWNTOWN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
by A verified traveler
Posted 14 Sep 2024
Comment from Hotel Management
22 Sep 2024 by Management , Hotel Management
Dear Aaron, Thank you for taking the time to tell us about your experience at Holiday Inn Express ASHEVILLE DOWNTOWN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
by A verified traveler
Posted 9 Sep 2024
There were too many tiny speed bumps on this property. They definitely do the trick to keep speeds down and therefore I assume the pedestrians safe, so I get it. But they are so jarring, and there are so many of them. We were dreading them any time we went in and out, and had to hold our coffees up in the air to try not to get spilled on.
Comment from Hotel Management
22 Sep 2024 by Management , Hotel Management
Dear Brandi, Thank you for taking the time to tell us about your experience at Holiday Inn Express ASHEVILLE DOWNTOWN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
by A verified traveler
Posted 2 Sep 2024
Close to downtown Asheville dining options
Comment from Hotel Management
3 Sep 2024 by Management , Hotel Management
Dear Guest, we appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area again soon, don't hesitate to call us!
by A verified traveler
Posted 2 Sep 2024
Comment from Hotel Management
3 Sep 2024 by Management , Hotel Management
Dear Guest, we appreciate your feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area again soon, don't hesitate to call us!
by A verified traveler
Posted 30 Aug 2024
Huge stain on the carpet, the room smelled like a gym locker room and the faucet was broken
Comment from Hotel Management
30 Aug 2024 by Management , Hotel Management
Dear Colleen, Thanks for staying with us. We appreciate your feedback, and will share the feedback with the appropriate teams.
