Ratings based on 991 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Dec 2024
Easy access, very clean and updated. Comfortable stay. Only complaint main lobby, lounge quite cold and breakfast buffet was cold.
Comment from Hotel Management
3 Dec 2024 by Holiday Inn Biltmore West, Hotel Management
Dear Ms. JenniferThank you for your comments. We appreciate you staying with us at the Holiday Inn Biltmore West. We value your feedback and our goal is to make our guests' stay as comfortable and enjoyable as possible. We regret that you found the lobby area cold during this time. Please accept our apologies. We hope you come back to visit us next time you are in Asheville.
by A verified traveler
Posted 2 Dec 2024
Everything was great
by A verified traveler
Posted 20 Nov 2024
Comment from Hotel Management
22 Nov 2024 by Crystal, Hotel Management
Thank you for your review!
by A verified traveler from Olathe
Posted 5 Nov 2024
We had a nice stay at the hotel. There was a boil water warning because of Helene but we weren't concerned with that. The restaurant served some great food and the staff was very nice. The rooms were cleaned and stocked!
Comment from Hotel Management
6 Nov 2024 by Crystal, Hotel Management
Thank you for your great review, Cheri! Our staff will be delighted to hear that you enjoyed your stay with us. We hope to see you again!
by A verified traveler
Posted 30 Oct 2024
Comment from Hotel Management
4 Nov 2024 by Crystal, Hotel Management
Donna,Thank you for your review!
by A verified traveler
Posted 1 Oct 2024
I liked the openness of the lobby and the rooms were very comfortable.
Comment from Hotel Management
4 Oct 2024 by Crystal, Hotel Management
Rose,Thank you for staying with us.
by A verified traveler
Posted 26 Sep 2024
Comment from Hotel Management
27 Sep 2024 by Jeremy, Front Desk Supervisor, Hotel Management
Thank you for taking the time to tell us about your experience at Holiday Inn ASHEVILLE - BILTMORE WEST. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
by A verified traveler
Posted 26 Sep 2024
Everyone was so wonderful.
Comment from Hotel Management
27 Sep 2024 by Jeremy, Front Desk Supervisor, Hotel Management
Thank you for taking the time to tell us about your experience at Holiday Inn ASHEVILLE - BILTMORE WEST. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
by A verified traveler
Posted 24 Sep 2024
Quick, friendly check in. Comfortable room.
Comment from Hotel Management
25 Sep 2024 by Crystal, Hotel Management
Thomas,Thank you for your 5 out of 5 review!
by A verified traveler
Posted 22 Sep 2024
The property was clean. The outside pool needs to be cleaned more and the fitness center was out of service. Other than that stay was good.
Comment from Hotel Management
24 Sep 2024 by Jeremy, Hotel Management
We thank you for choosing to stay with us. We always appreciate feedback to make your next stay with us amazing.
