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Cascades Mountain Resort, Ascend Hotel Collection

3.5 star property
Family-friendly hotel with 3 hot tubs and a 24-hour business center

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Photo gallery for Cascades Mountain Resort, Ascend Hotel Collection

Interior detail
Lobby
Lounge
Indoor pool
Reception

Reviews

6.4 out of 10

Popular amenities

  • 24/7 front desk
  • Room service
  • Bar
  • Hot Tub
  • Pool
  • Air conditioning

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

Desk, iron/ironing board, free cribs/infant beds, rollaway beds

Suite, 1 King Bed with Sofa bed, Non Smoking

Highlights

Air conditioning
Heating
Free cribs/infant beds
Refrigerator
Flat-screen TV
Private bathroom
Shower/tub combination
Hair dryer
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, Non Smoking

Desk, iron/ironing board, free cribs/infant beds, rollaway beds

Suite, Multiple Beds, Non Smoking

Highlights

Air conditioning
Heating
Free cribs/infant beds
Refrigerator
Flat-screen TV
Private bathroom
Shower/tub combination
Hair dryer
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed with Sofa bed, Non Smoking

Desk, iron/ironing board, free cribs/infant beds, rollaway beds

Standard Room, 1 King Bed with Sofa bed, Non Smoking

Highlights

Air conditioning
Heating
Free cribs/infant beds
Refrigerator
Flat-screen TV
Private bathroom
Shower/tub combination
Hair dryer
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Desk, iron/ironing board, free cribs/infant beds, rollaway beds

Standard Room, 2 Queen Beds, Non Smoking

Highlights

Air conditioning
Heating
Free cribs/infant beds
Refrigerator
Flat-screen TV
Private bathroom
Shower/tub combination
Hair dryer
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Desk, iron/ironing board, free cribs/infant beds, rollaway beds

Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Map
201 Sugarloaf Road, Hendersonville, NC, 28792

What's nearby

  • Blue Ridge Mall - 3 min drive - 2.4 km
  • Pardee Hospital - 6 min drive - 5.4 km
  • Saint Paul Mountain Vineyards - 6 min drive - 5.0 km
  • Elijah Mountain Gem Mine - 10 min drive - 9.1 km
  • Jump Off Rock - 18 min drive - 12.8 km

Getting around

  • Asheville Regional Airport (AVL) - 13 min drive

Restaurants

  • ‪Chick-fil-A - ‬16 min walk
  • ‪McDonald's - ‬2 min drive
  • ‪Taco Bell - ‬3 min drive
  • ‪Cookout - ‬18 min walk
  • ‪Binion's Roadhouse - ‬3 min drive

About this property

Cascades Mountain Resort, Ascend Hotel Collection

Family-friendly hotel near Blue Ridge Mall
Located close to Saint Paul Mountain Vineyards, Cascades Mountain Resort, Ascend Hotel Collection provides a poolside bar, a terrace, and a coffee shop/cafe. For some rest and relaxation, visit the 3 hot tubs. The on-site American cuisine restaurant, Old Orchard Tavern, serves dinner. Free WiFi in public areas is available to all guests, along with a garden and a fireplace in the lobby.
You'll also enjoy perks such as:
  • An indoor pool and a children's pool, with a waterslide
  • Free self parking
  • A 24-hour front desk, 3 meeting rooms, and a vending machine
  • Concierge services, smoke-free premises, and a TV in the lobby
  • Guest reviews say good things about the pool
Room features
All 100 rooms include comforts such as air conditioning. Guest reviews speak well of the clean rooms at the property.
Extra amenities include:
  • Rollaway/extra beds (surcharge) and free cribs/infant beds
  • Bathrooms with shower/tub combinations and free toiletries
  • Flat-screen TVs with premium channels
  • Refrigerators, microwaves, and coffee/tea makers

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Old Orchard Tavern

Things to do

  • 3 hot tubs
  • Children's pool
  • Indoor pool
  • TV in common areas
  • Waterslide

Family friendly

  • Children's pool
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Pool gate
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Change of towels on request
  • Concierge services
  • Housekeeping (on request)
  • Proposal/romance packages

Business services

  • 24-hour business center
  • 3 meeting rooms
  • Conference center (2,100 square feet of space)

Outdoors

  • Garden
  • In the mountains
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Braille/raised signage
  • Grab bar in bathtub
  • Grab bar in shower
  • Handrails in stairways
  • Pool hoist on site
  • Portable bathtub seat
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 2 floors
  • Built in 1960
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board
LIST_ALT

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 4:00 AM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed on Sunday, Wednesday, Thursday, Friday, and Saturday:
  • Fitness facility
  • Hot tub

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 16 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 10.0 per stay
Free cribs are available on request at the property

Property payment types

MONETIZATION_ON

Important information

Optional extras

  • Rollaway bed fee: USD 10.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

We should mention

This property does not have elevators

Property is also known as

Cascades Mountain Resort Hendersonville
Cascades Mountain Resort
Cascades Mountain Hendersonville
Cascades Mountain
Cascades Mountain Resort, Ascend Hotel Collection Hotel
Cascades Mountain Resort an Ascend Hotel Collection Member
Cascades Mountain Resort, Ascend Hotel Collection Hendersonville

Frequently asked questions

Does Cascades Mountain Resort, Ascend Hotel Collection have a pool?

Yes, this property has an indoor pool and a children's pool.

Is Cascades Mountain Resort, Ascend Hotel Collection pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Cascades Mountain Resort, Ascend Hotel Collection?

Self parking is free at this property.

What time is check-in at Cascades Mountain Resort, Ascend Hotel Collection?

Check-in start time: 4 PM; Check-in end time: 4:00 AM. Late check-in is available during limited hours.

What time is check-out at Cascades Mountain Resort, Ascend Hotel Collection?

Check-out is at 11 AM.

Where is Cascades Mountain Resort, Ascend Hotel Collection located?

This family-friendly Hendersonville hotel is located near the airport, within 3 mi (5 km) of Blue Ridge Mall and Saint Paul Mountain Vineyards. Elijah Mountain Gem Mine and Jump Off Rock are also within 9 mi (15 km).

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Cascades Mountain Resort, Ascend Hotel Collection Reviews

Reviews

6.4
Rating 10 - Excellent. 247 out of 1000 reviews
Rating 8 - Good. 211 out of 1000 reviews
Rating 6 - Okay. 195 out of 1000 reviews
Rating 4 - Poor. 169 out of 1000 reviews
Rating 2 - Terrible. 178 out of 1000 reviews

6.6/10

Cleanliness

7.2/10

Staff & service

6.2/10

Amenities

6.2/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

6/10 Okay

Melissa

Nice place
Stayed 1 night in Dec 2024

2/10 Terrible

Stefanie

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If you haven’t checked in yet, do yourself a favor and walk across the street. Thank me later.
Stayed 2 nights in Apr 2024

8/10 Good

Rocky

Nice stay
Stayed 1 night in Nov 2024

10/10 Excellent

Dominique

Loved it
Stayed 2 nights in Dec 2024

10/10 Excellent

Jesus

Great place to stay
Stayed 2 nights in Jul 2024

2/10 Terrible

Adeline

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Not handicap accessible, very rude service. I’ll never stay again
Stayed 1 night in Nov 2024

2/10 Terrible

Melina

Liked: Cleanliness
There was no wifi, no breakfast, no hot water, mold in rooms, foul smell, and our room was open when we came to it giving us concerns for safety.
Stayed 1 night in Dec 2024

10/10 Excellent

Lynn

Beautiful place to stay
Stayed 2 nights in Jul 2024

6/10 Okay

Jean

I wish it was a bit cleaner.
Stayed 7 nights in Nov 2024

4/10 Poor

Andressa

Disliked: Cleanliness
Room different from the photos, hot tub didn't work and cleaning was terrible
Stayed 2 nights in Dec 2024

10/10 Excellent

Christopher

It was all good liked the pool area and patio area
Stayed 2 nights in Sep 2024

8/10 Good

Jean

Okay
Stayed 4 nights in Nov 2024

6/10 Okay

Darla

Liked: Amenities
Enjoyed the stay. Property is just older & could use some updating. We stayed here for the pool & slide. The kids loved it.
Stayed 2 nights in Sep 2024

6/10 Okay

David

Great stay. Wished the gym, bar, and hot tub was in working order. Very friendly staff.
Stayed 2 nights in Sep 2024

2/10 Terrible

Jason

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole place was dirty, roof leaking, and shady. Our room was supposed to be ready at 4PM, we waited until 8PM and the guy at the desk wanted to switch rooms, switch beds, and charge another fee. Unfortunately i had to get Expedia involved and they thankfully switched us to a hotel down the road at no extra cost. We pulled in and our room was ready upon arrival. I would not recommend Cascadia to my worst enemy. Please avoid it
Stayed 4 nights in Dec 2024

2/10 Terrible

Robert

Disliked: Property conditions & facilities
Absolutely the worst experience I’ve ever had at a hotel
Stayed 3 nights in Nov 2024

6/10 Okay

Melody

Liked: Amenities
Kids luv the pool
Stayed 1 night in Jun 2024

4/10 Poor

Michael

Disliked: Cleanliness, property conditions & facilities
It sucks
Stayed 1 night in Nov 2024

2/10 Terrible

William

Disliked: Cleanliness, staff & service, property conditions & facilities
This was the worst place ever!!! Did not look like the pictures and we didn't even stay because it was so nasty for us and our little children. Expedia should not even be suggesting this property!!! We left, lost our money, and stayed at a different Hotel.
Stayed 1 night in Nov 2024

6/10 Okay

Michael

Okay
The best part about the stay was the pool with slide. The room was good but the bathroom was very small, fan didnt work so the humidity built up quickly and made a mess. It was very small, and paint coming off the walls in the bathroom. Probably from the moisture .
Stayed 1 night in Nov 2024

6/10 Okay

mark

Liked: Amenities
Sink plugged with hair , notified staff, no response. Heat did not work, 30-40 degrees outside. Hot water in shower took 12 minutes to get hot. WiFi was erratic at best. Never could get TV on.
Stayed 4 nights in Dec 2024

6/10 Okay

Michael

Liked: Property conditions & facilities
You get what you pay for. It was not expensive and thus the quality was lacking. Bed was uncomfortable. They never brought the extra blanket we asked for and the hair dryer didn’t work. Lots of loud machines, not just the a/c in the room. Certainly wouldn’t go again, they were going through changes and some hard times so maybe they’ll turn it around
Stayed 1 night in Dec 2024

2/10 Terrible

Nick

Disliked: Cleanliness, property conditions & facilities
Rm had someone in it. Only snack machine didnt work. Staff offered tonsell me her bag of chips. Last night i was there no hot water.
Stayed 2 nights in Nov 2024

2/10 Terrible

Darwin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Antique old nasty ceilings fallibg in, walls cracked falling. Have to get key reset after 1 use all the time. Pics show place to be nice but definitely not
Stayed 4 nights in Nov 2024

10/10 Excellent

Andrew

Great stay
Stayed 1 night in Dec 2023