Ratings based on 567 Verified Reviews
3.3 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Dec 2024
This property is very old and so are the furnishings inside of it. The couch in my room was ripped in multiple locations and the carpeting was so dirty in places that it looked dark brown or black, when it was actually beige. I tried to cancel the reservation because I did not want to stay there with the existing conditions but the manager there (I was told his name was Chen) refused to allow early checkout or any type of refund for the gross conditions. I ended up leaving the property and finding a new hotel (Ramada) even though I had already paid for the nasty one. Thankfully, Expedia is much more hospitable and was able to offer a OneCash credit to help offset some of the costs. We will never go to this hotel again!
Comment from Hotel Management
9 Dec 2024 by SS, Hotel Management
불편하게 한점 사과드립니다여러가지 문제점들을 개선하도록 하겠습니다소중한 의견 감사합니다
by A verified traveler
Posted 28 Oct 2024
Hotel is old, carpet in my room looks like haven’t done dip cleaning in decades.
by A verified traveler
Posted 16 Oct 2024
The property was quite old and run down but the staff was very friendly and helpful. Also the resin I gave it 4 stars instead of 3 stars is that the price is not bad, and I believe most hotels in the area are similar. The onsen is good but also other hotels have them as well. I guess this is one of the most famous ones.
by A verified traveler
Posted 15 Oct 2024
It was so old and never renovated the room... the room conditions was 30 or 40 years old... I never go again....
by A verified traveler
Posted 3 Oct 2024
Well known tourist area, but hotel needs to be upgraded.
by A verified traveler
Posted 28 Sep 2024
Nice and quiet place to relax, but needs some renovation in the facility.
by A verified traveler
Posted 22 Sep 2024 on Hotels
terrible
by A verified traveler
Posted 24 Apr 2024
by A verified traveler
Aged and dirty
Posted 16 Apr 2024 on HotelsHotel wasn’t very clean and a little run down. Carpets in the room was stained, dirty ( haven’t been vacuumed for days/weeks), needing stretching, and really needing to be replaced. Door to the bathroom was rotting away from the bottom and the bathtub was damaged. We booked for two nights but left after one. Staff was nice for the couple of them we seen. Would not recommend until some upgrades are done.
by A verified traveler
Stayed there for 2 minutes
Posted 9 Apr 2024 on HotelsThe saunas were advertised as 24 hours, but closed at 8 PM. The room had very damp air, and the carpet was dirty and unclean. There were black spots that resembled mold on the carpet, and it was hard to tell if it was part of the design or if it was from the lack of cleaning. The hotel in general was never renovated and had a foul odor.
Comment from Hotel Management
9 Apr 2024 by SHH, Hotel Management
우선불편함을드려서 죄송합니다싸우나 영업시간은 24시간이라는 안내는 없습니다시간과 휴일은 공지가 되어 있으니 확인바랍니다객실정비부분에서는 노후화 되어 당호텔에서도 환경개선에 노력하고 있으나 고객님 만족도에 못미치는점 다시한번 사과드리며 보다 나은 양질의 서비스를 제공하기 위해 노력 하겠습니다감사합니다
