Ratings based on 5 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Very comfortable
Posted 9 Nov 2016 on HotelsMy stay was short but I enjoyed every bit. The staffs were very polite and nice team. I love to be back again
Comment from Hotel Management
23 Nov 2016 by General Manager, Hotel Management
Dear Guest,
Thank you for sharing a review of your stay with us on Expedia. We are glad to read that you enjoyed your stay with us and our staffs were very polite. We look forward to welcoming you again on your next trip to Asaba.
Sincerely,
Evelyn Dachen
Recommended
for Everyoneby A verified traveler from Oregon USA
my visit to swsis spirit hotel
Posted 20 Oct 2016
Location: location is good for anything needed or to shop....easy access ...Outside fast food close by.
First I used bathroom and got locked in but the key lock was broke. Management responded quickly but not able to fix broke door casing to get me out. I myself was fine and seeing the funny inside,, they were concerned that I was ok.. Could have been so bad for a person staying alone and get locked in....
The bathroom had black mold on ceiling.. And musty smell in room
Great people there and make you feel so welcome all the time.
The free breakfast was ok but not much to choose from. not my kind of food as i'm from another country. never been where complementary breakfast is for only one when you are a party of 2.. Booked for 2 i would always have to ask for another towel.... the bed was to short for tall people of 5'8"+
.
The pool wasn't so clean to be inviting to swim.
with some good maintenance this is a great place to visit with live entertainment. I loved the friendly atmosphere.
Comment from Hotel Management
25 Oct 2016 by GM, Hotel Management
Dear Venita,
Thank you for sharing a review of your recent stay at Swiss Spirit Hotel & Suites Mardezok.
We understand that the broken key lock in your room was an inconvenience during your stay with us. We were pleased to resolve the issue with urgency and we assure you that we will further investigate and improve the key locking systems where applicable in order to ensure that all of our guests have a memorable stay with us. We also brought your feedback in regards to the rooms, the swimming pool and the choices of dishes at breakfast to our management team. We are investigating and we will consider possible improvements in our endeavour to ensure that our guests enjoy their stay at Swiss Spirit Hotel & Suites Mardezok.
We appreciate our guests feedback, as this enables us to find improvement opportunities.
Thank you once again and we hope we will have the opportunity to welcome you back on your next trip to Asaba and share the improvements with you.
Sincerely,
by Rose from UK
Well done
Posted 18 Nov 2015 on HotelsExcellent stay. Thanks
by Timothy from Agbor
Very nice
Posted 8 Nov 2015 on HotelsWe enjoyed our 8days stay.
by A verified traveler from Johannesburg
My Expedia booking was not honoured
Posted 29 Jun 2015
Pros: N/A
Cons: Staff training. Even a single printer kept by reception would of of use to business travellers
Location: N/A
My Expedia booking was not honoured even after nearly an hour trying to produce the Receipt with poor Wifi (I showed them the Booking Confirmation sheet). When I gave them the Receipt they insisted upon also having the still refused to give me a room.
Therefore I had to pay again as it was now late at night and they would not even try to call Expedia to ascertain whether or not we were entitled to a room.
I put in a call to Expedia later that night and the attendant said he would look into it and let me know the outcome. I have heard nothing since.
The hotel is not bad but the staff even though they try are poorly trained, especially the unpleasant man who runs the gym (which is open at someone other than the guests' convenience for about 4 hours a day!). The Manager is inaccessible and therefore completely useless. We have not heard or seen anything from him after all that happened that night. Luckily we checked out the next day instead of staying for the two nights originally planned.
Above all they need to train the staff in customer service and get rid of the useless manager.
