Grand Hotel Poltu Quatu Reviews

Dear Reviewer,Thank you for sharing your feedback about your recent stay. We're sorry to hear that your experience didn't meet your expectations, and we appreciate the opportunity to address your concerns.Firstly, we're glad to hear that you found the rooms satisfactory, although we're sorry to hear about the air conditioning issue in one of them. We strive to ensure that all our facilities are in excellent working condition, and we will investigate this matter further to prevent future occurrences.Regarding the beach access and shuttle service, we apologize if there was any confusion. Our hotel is committed to providing accurate information on our website, and we will review our communication to ensure that all details about beach proximity and shuttle schedules are clearly outlined for our guests. We understand the importance of flexibility and convenience, and we will consider your feedback in planning future service improvements.We are also sorry to hear that the dining options and language barriers were not up to your expectations. While our staff is trained to communicate in multiple languages, we acknowledge there might have been moments when communication was challenging. Your comments will be used to enhance our staff training and service standards. Regarding the restaurant prices, we aim to offer high-quality dining experiences that reflect the unique flavors of the region. However, we understand that taste is subjective, and we'll work on ensuring a broader variety of options to cater to all preferences.Regarding car rental and transportation, our goal is to provide competitive rates that align with the high demand of the peak season.We appreciate your feedback about the private beach seating arrangement Your comments are valuable to us, and we take them seriously. We hope you'll consider giving us another opportunity to provide you with a stay that truly reflects the high standards we strive for.Best regards,

Dear Guest,Thank you for your review. We're truly sorry to hear that our breakfast buffet, bedding, and furnishings did not meet your expectations. Your feedback is invaluable, and we will address these issues promptly to enhance our services.We're pleased to hear that you found our staff helpful and appreciated our location. Regarding the parking, we understand the inconvenience and are exploring solutions to improve this aspect.We hope to have the opportunity to welcome you back and provide a more enjoyable stay in the future.Kind regards,The Poltu Quatu Team