Ratings based on 14 Verified Reviews
4.6 Room cleanliness
4.8 Service & staff
4.4 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Aug 2024 on Hotels
by A verified traveler
Posted 31 Jul 2024
All the staff was kind and very helpful.
The property was lush with beautiful plants, flowers, and sculptures. Plus monkeys!!
by A verified traveler
Our stay in Arusha
Posted 23 May 2024 on HotelsIt was a really good stay! They have a three bed room and it was so convenient. The view from the lodge reception is incredible that we were hardly in our room. All the staff were really welcoming and we made friends with them all, making the stay so much better!
by A verified traveler
Posted 4 Aug 2023
Very..... noisy neighborhood!
by A verified traveler
Posted 29 Jul 2023
I cannot say enough about our stay with Karama. The lodge and grounds were amazing and surreal but what made it for me were the staff members. I felt so welcomed and inspired by their hospitality and generosity. Definitely come to Karama. If I’m in Arusha again, I will be back!
by A verified traveler
Posted 15 Apr 2023
by A verified traveler
Posted 8 May 2022
Absolutely gorgeous! Stayed twice, 6 nights in total
by A verified traveler
Beautiful grounds!
Posted 30 Mar 2020 on HotelsThis was my first stop on three weeks in Tanzania. The hotel and grounds are very well maintained. My only issue is the swimming pool, it turned my hair green!
Comment from Hotel Management
31 Mar 2020 by Icah, Hotel Management
thank you very much for taking your time to review our lodge and we are happy and glad you enjoy your stay. To date it a mystery why your hair turn green, we have not change our pool treatment processes for years. your next visit will figure this out, hopeful they will be a next visit.
by A verified traveler
Big disappointment
Posted 2 Dec 2019 on HotelsRoof was leaking to our bed in the first lodge we had while about to sleep. Packed our stuff and got moved to a much lower standard lodge, where my boyfriend couldn’t even fit into the bed properly.
Following day needed to pack our stuff once again to get a lodge that we paid for. However, there was no hot water at all. We were too tired to change to the fourth lodge in two nights so settled to shower freezing cold.
Also the hotel pool was filthy and didn’t invite for a dip.
Upon departure I pointed out all the issues to the reception manager lady, who wasn’t cooperative at all. Rest of the staff were lovely, but she couldn’t care less about the problems we had - no refund or proper compensation. She pointed out they had great reviews already and continued watching YouTube videos after saying she’s willing to compensate 8 USD (out of ~350 USD we spent) - take it or leave it. Absolutely horrible standard of customer service.
Avoid at all means.
Comment from Hotel Management
3 Dec 2019 by icah, Hotel Management
thank you very much for taking your time to review our lodge. your feedback is highly appreciated. we have experience very heavy rain this season than usually when you reported the linking you were moved to good room but due to the rain we move to a closer room and in the morning we gave you option to move to a room with a wonderful view. the manager apologizes and offer compensate by let you not pay the drinks for the 1st night , it is not fair to say the manager was not cooperative. she pointed out that that was something that has never happen you can read all our reviews our page to see it was the first time something like that has happened. for all the night you have stayed you had hot water on all rooms after what happen we made sure that everything is perfect with your stay.Customer satisfaction is our number one goal. we are 10 minutes from city center yet with the test of wilderness. we have highly trained stuff.
by A verified traveler
Posted 7 Jan 2019
Comment from Hotel Management
8 Jan 2019 by icah, Hotel Management
Thank you very much for the good review.
