Ratings based on 15 Verified Reviews
3.6 Room cleanliness
3.7 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Oct 2024
Comment from Hotel Management
28 Oct 2024 by MacDaniel, Hotel Management
Dear David,Thank you for taking the time to share your feedback about your recent stay at A1 Hotel and Resort. We sincerely apologize that your experience did not meet your expectations.We take all guest feedback seriously and use it to improve our services. We will carefully review your comments to identify areas where we can enhance our offerings.We would be honored to have the opportunity to welcome you back and provide you with a more positive experience. We hope you will consider giving us another chance to exceed your expectations.Thank you for your understanding.Sincerely,DanielBDMA1 Hotel and Resort
by A verified traveler from Wake Forest
Posted 24 Sep 2024
Close to the airport, property not in great condition, i know this is Africa but i would give it 2-2.5 stars
Comment from Hotel Management
28 Oct 2024 by MacDaniel, Hotel Management
Dear Denis,Thank you for taking the time to share your feedback about your recent stay at A1 Hotel and Resort. We sincerely apologize that your experience did not meet your expectations partially and we have noted that a room for improvement is pertinent.We take all guest feedback seriously and use it to improve our services. We will carefully review your comments to identify areas where we can enhance our offerings.We would be honored to have the opportunity to welcome you back and provide you with a more positive experience. We hope you will consider giving us another chance to exceed your expectations.Thank you for your understanding.Sincerely,DanielBDMA1 Hotel and Resort
by A verified traveler
Posted 22 Sep 2023 on Hotels
Comment from Hotel Management
28 Oct 2024 by MacDaniel, Hotel Management
Dear William,Thank you for taking the time to share your feedback about your recent stay at A1 Hotel and Resort. We sincerely apologize that your experience did not meet your expectations.We take all guest feedback seriously and use it to improve our services. We will carefully review your comments to identify areas where we can enhance our offerings.We would be honored to have the opportunity to welcome you back and provide you with a more positive experience. We hope you will consider giving us another chance to exceed your expectations.Thank you for your understanding.Sincerely,DanielBDMA1 Hotel and Resort
by A verified traveler
Posted 14 Oct 2022 on Hotels
breakfast was horrible
Comment from Hotel Management
21 Oct 2022 by Hotel Manager, Hotel Management
It is with great sorry that we did not meet your expectations this time. We have noted your comment for action and that next time we kindly request you to try us again so we may enhance your experience.
by A verified traveler
Posted 25 Aug 2022 on Hotels
Comment from Hotel Management
2 Sep 2022 by Felix D, Hotel Management
Thank you for the rating however we will be more than glad to hear from your end how we may improve our services to meet your expectations.
by A verified traveler
Posted 26 Jun 2022 on Hotels
1st i was a late arrival due to unforseen driving circumstances. Once i arrived the receptionist was asleep, the reservation details were not available or accessible by the receptionist, i was given my room nonetheless, the wifi in my room did not work, the remote for the heat and AC was not in the room it had to be delivered by front desk receptionist, no wash clothes were set up in the room as well. Otherwise, the people were polite and friendly and hospitable. The breakfast was fair. I liked the hotel and setting as well. The executive cottage was very nice.
I would gladly return and recommend it to others. However my lady suggested that they aren't up to standard of a 5 ☆ hotel. I'm not sure which level they claim to be rated as.
Comment from Hotel Management
6 Aug 2023 by Daniel F, Hotel Management
We are 5 star hotel in the outskate of Arusha and the most closest hotel from Arusha Airport as you may have seen.We are deighted to read from your end and the feedback therein.We have noted the irruegularities during your checkin in the comment and which is a history today. We have done a lot of adjustements to address your comments and if you should try us today you wil realise facelifts in all areas from reception, to guest arrival information, melas, wifi, cleanliness, ambiance etc..We are greatly proud of you as our customer in that you are looking forward to staying with us again.Our door is wide open waiting for you.
by A verified traveler
Double Charge.
Posted 2 Jan 2021 on HotelsEverything was good until it was time to leave. I prepaid my booking through Hotels.com but the hotel made me pay again or they wouldn’t let me leave and they said Hotels.com didn’t pay them. This is the second time this had happened to me.
Comment from Hotel Management
6 Aug 2023 by Daniel F, Hotel Management
We are greatly sorry that this bad experience happened to you.As a follow up to enhance your experience and once we have managed to make a contact through email, please get assured that we we willextend some form of cost reductionas a compensation for your next stay.Looking forward to your stay with us again.
by A verified traveler
Posted 21 Jul 2019
good location
comfortable stay
courteous staff
good food
Comment from Hotel Management
6 Aug 2023 by Daniel F, Hotel Management
Thank you for the review.Come and stay with us again to review more
by A verified traveler
Posted 26 Oct 2018 on Orbitz
Comment from Hotel Management
30 Nov 2018 by josiah, Hotel Management
thanks and welcome
by A verified traveler
Posted 30 Jul 2023
Comment from Hotel Management
5 Aug 2023 by Daniel F, Hotel Management
We are greatly delighted of receiving your review. We are striving to make sure all our customers are satisfied with te services we offer however without your feedback we might miss the target.It is our intention to serve you agin in the future and get higher rating :)
