Ratings based on 248 Verified Reviews
4.2 Room cleanliness
3.7 Service & staff
4.4 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from Prescott Valley
Posted 11 Dec 2024
Beautiful, clean room. I like the location to the convention center. What I didn't like was the traffic noise which affected my sleep. Maybe fewer windows or standard white noise machine to drown the noise.
by A verified traveler from Washington
Posted 2 Dec 2024
by A verified traveler
Posted 2 Dec 2024
by A verified traveler
Posted 2 Dec 2024
Property is okay but no staff on the property. Some guests on the same floor were loud and we didn't feel like looking how to contact the staff. It's nice to have someone on the property to help with any issues.
by A verified traveler
Posted 1 Dec 2024
I loved this property
I didn’t like dealing with the 3rd party parking. The property only has 8 spots the other spots belong to a 3rd party.
by A verified traveler
Posted 21 Nov 2024
Room nice design. Towels had holes and long black hairs. Toilets had hair on seat. Strange stains on sheets. Nice to have clothes steamer in room.
by A verified traveler
Posted 2 Nov 2024
Lance at the front desk was the only redeeming quality of this place. We played an outrageous amount of money for dirty floors, a towel that seemingly had BLOOD stains on it (I have a photo if you’d like a reference) and air ducts so dusty that one person in our group became sick. I travel for a big part of my living and I am relatively low maintenance and this was just so disappointing.
Comment from Hotel Management
7 Nov 2024 by Maria, Guest Experience, Hotel Management
Hi, Jessica Michelle! Thank you for sharing your feedback, and we're really sorry to hear about the issues you encountered. Cleanliness is a top priority for us, and we sincerely apologize that your experience didn't meet the standard we aim for. We haven’t had similar concerns reported, but we'll be investigating the towel and air duct issue immediately to prevent this from happening again. It’s great to hear that Lance was able to assist you, and we’ll be addressing these matters with our team to ensure future stays are more pleasant. We hope you’ll give us another chance to deliver a better experience next time!
by A verified traveler
Posted 27 Oct 2024
It smells
Comment from Hotel Management
30 Oct 2024 by Maria, Guest Experience, Hotel Management
Hello, Safa! Thank you for your feedback! We're glad you chose to stay with us, but we’re sorry to hear about the unpleasant smell you encountered. We wish you had reported this during your stay, as we would have promptly addressed it to ensure your comfort. Sometimes, humidity can contribute to odors in our tropical climate, but we’re always committed to maintaining a fresh and inviting environment. Your comments are important to us; we’ll use them to improve our services. We hope to have the opportunity to host you again for a better experience!
by A verified traveler
Posted 27 Oct 2024
good job
Comment from Hotel Management
30 Oct 2024 by Maria, Guest Experience, Hotel Management
Hi, Dung! Thanks so much for the positive vibes! We’re thrilled to hear you had a great experience. Your support means a lot to us, and we can’t wait to welcome you back for another awesome stay!
by A verified traveler
Posted 25 Oct 2024
There were ants in my room……not impressed
Comment from Hotel Management
30 Oct 2024 by Maria, Guest Experience, Hotel Management
Hello, Steven! Thanks for your feedback. We understand how unwelcome ants can be and apologize for the inconvenience. Our team takes pest control seriously, and we’re addressing this issue to ensure it doesn’t happen again. If you had mentioned it during your stay, we could have acted promptly to resolve it. We appreciate your understanding and hope to provide you a much better experience next time!
