Ratings based on 1,531 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Nov 2024
Location is very good, near to the museum as well near to the street car - public transportation
Comment from Hotel Management
20 Nov 2024 by Customer Service, Hotel Management
Juliano, thank you for staying with us at Hilton Garden Inn New Orleans Convention Center. We're thrilled to hear that you appreciated our convenient location near the museum and public transportation. We look forward to welcoming you back on your next visit!
by A verified traveler
Posted 14 Nov 2024
Great for cruises. Staff is excellent. Gym was bad.
Comment from Hotel Management
15 Nov 2024 by Customer Service, Hotel Management
Paul, we're delighted you loved your experience at Hilton Garden Inn New Orleans Convention Center. It's fantastic to hear you found our location convenient for cruises and appreciated the excellent service from our team members. We will certainly take your feedback about the gym under consideration. We're looking forward to welcoming you back.
by A verified traveler
Posted 14 Nov 2024
Comment from Hotel Management
14 Nov 2024 by Customer Service, Hotel Management
Ericka, thank you for staying with us at Hilton Garden Inn New Orleans Convention Center. We hope to welcome you back soon!
by A verified traveler from Kennett Square
Posted 12 Nov 2024
The hotel was one of the worst I ever experienced. The staff there is very lazy. The rugs in the hallways are disgustingly dirty. My son-in-law got stuck in the elevator for 15 minutes. It stopped with a jolt and the lights went out. They came back on and he was stuck between floors. They didn't respond to the alarm he set off in the elevator. My daughter had to run to get help. In my room, I was taking a shower and the shower head flew off and hit me in the face. I have a slightly black-n-blue spot. The maid did not clear the room and when we asked for towels, she said no. When the shower head flew off, no-one answered the phone for service. I called 10 times then had to run down to get someone. the property is falling apart. My son-in-law dropped his debit card and they put it in the safe. They could not get back into the safe until Monday, and we were there for a long weekend. So he could not get to his money until they gave it back. Luckily my husband and I were there if they needed money. The place was noisy and the staff was rude at times. I don't recommend staying there.
Comment from Hotel Management
13 Nov 2024 by Customer Service, Hotel Management
Roseann, the team is sorry to hear about the challenges you faced during your stay. The wellbeing and comfort of guests is very important, and the team appreciates the feedback as it helps improve services and amenities. The comments regarding safety and interactions are being taken seriously. Thank you for sharing your experience, as it is invaluable in helping to ensure a better visit in the future.
by A verified traveler from New Iberia
Posted 12 Nov 2024
Comment from Hotel Management
13 Nov 2024 by Customer Service, Hotel Management
Racheal, it’s wonderful to hear you had a great time at Hilton Garden Inn New Orleans Convention Center. We look forward to welcoming you back again soon!
by A verified traveler
Posted 8 Nov 2024
Comment from Hotel Management
9 Nov 2024 by Customer Service, Hotel Management
Shavon, thank you for choosing to stay with us at Hilton Garden Inn New Orleans Convention Center. We're thrilled you enjoyed your experience and hope to welcome you back again soon!
by A verified traveler from Haughton
Posted 7 Nov 2024
Comment from Hotel Management
8 Nov 2024 by Customer Service, Hotel Management
Willie, thank you for staying with us at Hilton Garden Inn New Orleans Convention Center. We're delighted to hear you had a positive experience. We hope to welcome you back soon!
by A verified traveler
Posted 7 Nov 2024
It was great All around
Comment from Hotel Management
7 Nov 2024 by Customer Service, Hotel Management
Baby, it’s wonderful to hear you had a great time at Hilton Garden Inn New Orleans Convention Center. We hope to welcome you back soon!
by A verified traveler
Posted 7 Nov 2024
Comment from Hotel Management
7 Nov 2024 by Customer Service, Hotel Management
Truong, thank you for staying with us at Hilton Garden Inn New Orleans Convention Center. We’re delighted you had a wonderful experience. We hope to welcome you back soon!
by A verified traveler
Posted 5 Nov 2024
Comment from Hotel Management
6 Nov 2024 by Customer Service, Hotel Management
Dalaniece, we’re delighted you had a fantastic experience at Hilton Garden Inn New Orleans Convention Center. Thank you for choosing to stay with us. We look forward to your next visit!
