Ratings based on 987 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.4 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
by A verified traveler
Posted 21 Nov 2024
I realize it is new, but my shower door did not open due to the new caulking.
I also disliked the fact that no room key was required to operate the elevator. Anyone can just walk in from the street on the 1st floor, not face any security, hop straight into the elevator that is close to the door, and walk upto my 8th floor suite. Need some security.
by A verified traveler
Posted 21 Nov 2024
No hot water
Limited staff
Slow service
by A verified traveler
Posted 19 Nov 2024
Waited 3 hours before getting our room
by A verified traveler
Posted 17 Nov 2024
by A verified traveler
Posted 16 Nov 2024
Hot water was not limited
by A verified traveler
Posted 16 Nov 2024
The property was exceptionally clean. The staff kept our room spotless and our towels fresh.
Comment from Hotel Management
19 Nov 2024 by Shelby Morris, Hotel Management
We're thrilled to hear that you found our property exceptionally clean and our staff attentive to your needs. Thank you for sharing your experience with us!
by A verified traveler
Posted 12 Nov 2024
Was misled would not have picked this didi not stay at Caesars they put us in Harrahs too much walking
by A verified traveler
Posted 10 Nov 2024
Wow! I maybe write a review once every 5 years. Only if it’s impeccable or awful. This was awful.
You pay a decent amount to have the vents covered in dust(I kept sneezing) , the coffee pot is in the BATHROOM. Literal poo particals on the coffee pot. We had no hot water for baths. The evelvator by the parking garage were out and we had to carry our bags 3 flights of stairs to leave hotel… also, the casino was across the street…not at the same location….
When I spoke to the concierge about the elevators(just to let them know they were out) He laughed and said he knew they were out. I told him he needed to have a sign out because people are just waiting… his reply was “ oh yea, we should put a sign”
Also… the free parking is ridiculous. After asking 3 times how the complimentary parking works… absolutely no one tells you that you have to go to a kiosk IN THE ACTUAL CASINO to collect the ticket. They said, go to a parking kiosk. So any normal person thinks… to go in the parking garage to a parking kiosk… no, you get stuck at the bottom, messing with a machine, in a one way out lane. Would never go back. Not even if it was free 😵💫
by A verified traveler
Posted 6 Nov 2024
Dirty property states to
Be ceaser but is still harrahs not worth price my room was supposed to have robes and all overly price and not worth it
