Ratings based on 80 Verified Reviews

4.2 out of 5
100% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 30 Oct 2024
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 1 Jul 2024 on Hotels
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 15 Jun 2024 on Hotels
4 out of 5
by A verified traveler

Posted 12 Mar 2024 on Hotels
Very convenient for skiing at Barqueira Beret.
4 out of 5
by A verified traveler

Posted 18 Jul 2023
Great property and beautiful surroundings in the prettiest villages you will find. The staff were great and polite but beware if you are there in the hot summer. There is no AC so the rooms can get pretty hot. The pools is also not heated in the summer and can it is quite frigid.
1 out of 5
by A verified traveler

Rundown and unfriendly hotel.

Posted 24 Feb 2022 on Hotels
This hotel is very rundown, despite its rather expensive price tag, it’s really only a 2 star. It badly needs money spent on repairs and refurbishment. The male changing rooms sauna was out of order, there was no ceiling light in our room, instead there was an uplighter, but the plug was half broken and unsafe and therefore could not be properly inserted, meaning the light kept flickering or going off completely. One bedside reading light was broken and left hanging downward over the pillow, making it useless in an already dark room with 2 tiny windows.! Wires were exposed and unsafe. The furniture was stained, the walls chipped in many places, the bathroom & furniture outdated. One of the closet handles was partially broken and hanging loose. The check in staff rather unprofessional. We weee told we could not have breakfast (which we’d paid for as an extra) until 9:30am, which was too late to then go skiing, so we were told to order it to the room, but no menu was given to us and the check-in staff forcibly chose for us. We were told we’d be charged again to face it delivered! As it happened, breakfast was late and one of the two couples ended up eating it in the restaurant after all, though the staff there were very rude to us, despite 2/3 of the tables actually being empty! The on-site parking is accessible to all, so other people can park there too and it can be full. A very badly run hôtel indeed. There are newer and better hotels in the area, so shop around.
Comment from Hotel Management
5 Mar 2022 by Customer Service (Arties), Hotel Management
Dear Mr. Ping, First of all I would like to thank you for taking the time to answer our inquiry about your stay in our Parador. Your kind comments encourage us to follow the line we have set. We know that we must improve in some aspects and do not doubt that we are trying all our best to correct them as soon as possible. We hope that the next time you visit the Valle de Aran, we have already undergone the reform that is planned and you can verify that everything that you indicate has been solved. We hope to receive you again in one of our Paradores and restaurants and do not hesitate to contact us for any other information you may need. We will be glad to see you again soon! Best regards,
4 out of 5
by A verified traveler

Beautiful location, not the best 4*

Posted 12 Sep 2021 on Hotels
Nice hotel in a beautiful location. However, the wifi didn’t reach the room and when they started preparing the restaurant for dinner you could smell the food inside the room as well.
Comment from Hotel Management
12 Sep 2021 by Customer Service (Arties), Hotel Management
Dear Gianpaolo, First of all I would like to thank you for taking the time to answer our inquiry about your stay in our Parador. Your kind comments encourage us to follow the line we have set. We know that we must improve in some aspects and do not doubt that we are trying all our best to correct them as soon as possible. We will review what you have told us about kitchen odors. We hope to receive you again in one of our Paradores and restaurants and do not hesitate to contact us for any other information you may need. We will be glad to see you again soon! Best regards,
5 out of 5
by A verified traveler

Wonderful place

Posted 21 Dec 2019 on Hotels
It was nice, clean hotel, and friendly staff. Location was superb, next to everything
Comment from Hotel Management
31 Dec 2019 by Customer Support (Arties), Hotel Management
Dear Guillermo, At first we thank you for taking the time to answer our inquiry about your stay in our Parador. Receiving feedback like yours encourages us to continue our work and to keep improving. We hope to see you again in our Parador, in case of questions do not hesitate to contact us. Sincerely,
5 out of 5
by A verified traveler

Lovely Stay in Colorful Arties

Posted 29 Oct 2019 on Hotels
We loved both the parador and it location! The room was very nice and the bed was very comfortable. There was even a towel warming rack in the bathroom. And it is hard to beat a parador breakfast.
Comment from Hotel Management
29 Oct 2019 by Customer Support (Arties), Hotel Management
Dear Katherine, At first we thank you for taking the time to answer our inquiry about your stay in our Parador. Receiving feedback like yours encourages us to continue our work and to keep improving. We hope to see you again in our Parador, in case of questions do not hesitate to contact us. Sincerely,
4 out of 5
by A verified traveler

Posted 22 Oct 2019 on Hotels
Lovely hotel and setting. A bit quiet as we went in low season but would definitely return despite the rather small and not very well lit bathroom.
Comment from Hotel Management
26 Oct 2019 by Customer Support (Arties), Hotel Management
Dear Seema, At first we thank you for taking the time to answer our inquiry about your stay in our Parador. Receiving feedback like yours encourages us to continue our work and to keep improving. We hope to see you again in our Parador, in case of questions do not hesitate to contact us. Sincerely,
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