Ratings based on 796 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Dec 2024
Pigeon net around the window and made noice all night
Comment from Hotel Management
28 Dec 2024 by julissa , Hotel Management
Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience with the pigeon nest. Your comfort and satisfaction are our top priorities, and we regret that we fell short in this instance. Thank you for bringing this to our attention. We hope to have the opportunity to make things right.
by A verified traveler
Posted 14 Dec 2024
Really nice property. Very comfortable and clean. Just wish checkout was a little bit later. People like to sleep in when traveling. And the pool had so much chlorine it damaged my hair pretty bad. Took me a minute to recover it. Other than that, close to BP gradiation cite, staff was friendly, everything u needed was there.
Comment from Hotel Management
19 Dec 2024 by Julissa, Hotel Management
Thank you for taking the time to share your feedback. We're delighted to hear that you found our property comfortable and clean, and that our staff made a positive impression on you. We strive to provide a welcoming and pleasant experience for all our guests.We apologize for the inconvenience caused by the pool's chlorine levels and the early checkout time. Your comments are valuable to us, and we will address these issues with our team to ensure improvements are made. We understand the importance of a relaxing stay and will work on providing a better experience for our future guests.We hope to have the opportunity to welcome you back and provide an even more enjoyable stay.
by A verified traveler
Posted 1 Dec 2024
The hotel was very noisy. There was no hot water at 8 am for a shower. There was no coffee available at the breakfast.
Comment from Hotel Management
4 Dec 2024 by Julissa, Hotel Management
Thank you for sharing your experience with us. We're truly sorry to hear about the inconveniences you encountered during your stay.We apologize for the noise disturbances and the lack of hot water at a crucial time of day. Additionally, the absence of coffee at breakfast is not up to our usual standards, and we regret that this affected your stay.Please know that we are addressing these issues immediately to prevent them from happening again. We value your feedback as it helps us improve our services. If you would like to discuss this further, please contact us directly at [your contact information]. We hope to have the opportunity to better serve you in the future.Thank you for bringing these matters to our attention.
by A verified traveler
Posted 30 Nov 2024
Okay. Hard to find from the main road. Need a bigger sign.
Comment from Hotel Management
30 Nov 2024 by General Manager, Hotel Management
Thank you for taking the time to leave your feedback.Have a great day.
by A verified traveler
Posted 27 Nov 2024
Great
Comment from Hotel Management
30 Nov 2024 by General Manager, Hotel Management
Thank you for taking the time to provide us with your feedback. Have a great day.
by A verified traveler
Posted 27 Nov 2024
It's a great hotel to stay at. I noticed quite a few people from the event I went to stayed at this hotel.
Comment from Hotel Management
30 Nov 2024 by General Manager, Hotel Management
Thank you for taking the time to provide us with your feedback. Have a great day.
by A verified traveler
Posted 1 Nov 2024
Comment from Hotel Management
16 Nov 2024 by JS, Hotel Management
Thank you for staying with us! Have a great day!
by A verified traveler
Posted 24 Oct 2024
Gggghhsdbb can h
Comment from Hotel Management
16 Nov 2024 by JS, Hotel Management
Thank you for staying with us! Have a great day!
by A verified traveler
Posted 17 Oct 2024
1st floor ice machine was out. Otherwise a nice stay.
Comment from Hotel Management
18 Oct 2024 by General Manager, Hotel Management
Thank you for providing you with your feedback. We hope to see you again in the future.
by A verified traveler
Posted 15 Oct 2024
Our small group occupied two rooms on different floors. In both cases we had an issue was disturbing noise (walking) from the rooms above us.
Comment from Hotel Management
18 Oct 2024 by General Manager, Hotel Management
Thank you for providing you with your feedback. We hope to see you again in the future.
