Ratings based on 78 Verified Reviews
4.5 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Sep 2024
The history of the building and unique features.
by A verified traveler
Posted 5 Jun 2024 on Hotels
Reception was robotic and not in the least welcoming. Room and hotel very good as was pool area. Restaurant not open. Breakfast OK. Been to many Pousadas, this one the bottom rung. Pity as nice building and setting.
Comment from Hotel Management
8 Jun 2024 by Jorge Quaresma, Hotel Management
Dear Mr./Mrs. Hotels.com User, Firstly, we would like to thank you for taking the time to give us your honest feedback on your recent stay at Pousada Convento Arraiolos. We value your opinion, as it helps us continuously improve in anticipating our Guests' needs, preferences, and expectations.Unfortunately, there were some issues with your experience at reception. We would like to apologize for any inconvenience caused. We have further investigated the issue. We are taking measures to ensure that unfortunate events like these do not happen again.We would like to thank you for choosing Pousada Convento Arraiolos. We hope this inconvenience has not permanently tarnished your impression of our Pousada, that we would like to revert during your next stay.Kind regards,Jorge Quaresma - Unit Manager
by A verified traveler
Beautiful stay
Posted 8 May 2024 on HotelsRoom was great and specious. Balcony was comfortable to watch the view. The only thing, during the day it’s quite warm in the room. Good and service is great too.
Comment from Hotel Management
9 May 2024 by Jorge Quaresma, Hotel Management
Dear Mrs. Lina, On behalf of our entire team at Pousada Convento Arraiolos, we would like to thank you for taking the time to provide us with your feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pousada Convento Arraiolos.Best regards, The Team at Pousada Convento Arraiolos
by A verified traveler
Posted 13 Apr 2024
Lovely and quite getaway from lisbon if you are into nature and wine
Comment from Hotel Management
16 Apr 2024 by Jorge Quaresma, Hotel Management
Dear Mr./Mrs. KUTLU, On behalf of our entire team at Pousada Convento Arraiolos, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pousada Convento Arraiolos.Best regards, The Team at Pousada Convento Arraiolos
by A verified traveler
A Wonderfull 2 Night Stay
Posted 9 Apr 2024 on HotelsAside from the kitchen not being able to serve lunch or dinner, the breakfast buffet was excellent. The staff is wonderful and easy to communicate with as we speak English as our primary language.
The rooms were clean and comfortable.
Comment from Hotel Management
16 Apr 2024 by Jorge Quaresma, Hotel Management
Dear Mr. David, Thank you for your feedback on your stay at Pousada Convento Arraiolos. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence.It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pousada Convento Arraiolos, and we look forward to welcoming you again soon.Best regards, The Team at Pousada Convento Arraiolos
by A verified traveler
Posted 20 Nov 2023
Very tired pousada. Needs a paint job and a good cleaning.
The bed was very hard making it an uncomfortable sleep. The sheets were hard and scratchy.
This hotel didn’t seem like the other paradors and pousadas that I’ve stayed in, in the past.
Comment from Hotel Management
28 Nov 2023 by Jorge Quaresma, Hotel Management
Dear Mr./Mrs. Caron, We would like to thank you for giving us your honest opinion on your stay. Unfortunately, we did not satisfy your expectations. We would like to sincerely apologize for any inconvenience caused. We have taken note of all the issues mentioned so that improvements can be made in the short-term.We appreciate that you chose Pousada Convento Arraiolos for your stay. We hope you will give us another opportunity to demonstrate our high service standards and regain your trust during your next visit.Kind regards,Jorge Quaresma - Unit Manager
by A verified traveler
Posted 28 Jul 2023
by A verified traveler
Posted 15 Oct 2022
by A verified traveler
Posted 10 Aug 2022 on Hotels
by A verified traveler from Dunton Green
Posted 7 Oct 2021
The building is beautiful from the outside. The rooms are dated, with old/damaged furniture. Dusty and with dirty carpets with stains that had been there for ages. Disappointing for a property with so much potential.
Comment from Hotel Management
7 Oct 2021 by Filipe Beja Simões, Hotel Management
Dear Mr. David,
Thank you for your stay and comment. The Convent is dated from the 14th Century. The transformation on Pousada occored in 1995 by the work of the Architect Jose Paulo dos Santos who draw all of the furniture, rooms and colective areas. It won several prizes for this work. About the carpets, off course we try to remove them, there are recent. The situation is that you need the type of liquid that marque them so that we can remove. Unfortunately those types of situation occurred at hotels more frequently than we desire. We are off course working on them, but i can assure there where not there for ages as you mentioned.
Thank you once again by your stay at this unique place.
Best Regards
