Ratings based on 52 Verified Reviews
4.7 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from London
Posted 20 Feb 2022
We had a fantastic time at Arosa Kulm and enjoyed the great friendly service.
Comment from Hotel Management
2 Mar 2022 by Arosa Kulm Hotel & Alpin Spa, Hotel Management
Dear Alexander
Thank you very much for your positive feedback. We are glad to read you enjoyed a fantastic time with us.
Until next time we wish you all the best.
by A verified traveler
Posted 20 Dec 2021 on Ebookers
The staff are friendly and helpful, the hotel has a nice, cozy lobby. The hotel is near the ski rental and lift.
Comment from Hotel Management
9 Feb 2022 by Arosa Kulm Hotel & Alpin Spa, Hotel Management
Dear Elgin
Thank you for your great Feedback. We are happy to read you enjoyed our location as well as our staffs friendliness.
by A verified traveler
Posted 8 Apr 2021 on Hotels
Comment from Hotel Management
19 Jul 2021 by Arosa Kulm Hotel & Alpin Spa Team, Hotel Management
Thank you!
by A verified traveler
Posted 20 Feb 2021 on Hotels
Comment from Hotel Management
19 Jul 2021 by Arosa Kulm Hotel & Alpin Spa Team, Hotel Management
Thank you!
by A verified traveler
Cancelled my reservation and refused to refund
Posted 21 Feb 2020 on HotelsWe booked a double room with balcony at the Arosa Kulm at a cost of over $800 per night - we pre-paid for the room in full. We chose the hotel because a group of friends had agreed to stay at the hotel and ski in Arosa for the weekend. We also chose the hotel because we have a 3 month old daughter and the facilities for children looked great - including a child's spa.
Thus we were exceptionally disappointed to receive an email from the Arosa Kulm while driving to the resort to inform us that they had cancelled our reservation and moved us to another hotel. The second hotel was not a 5 star hotel and more importantly it meant we would not be staying in the same location as the friends we were travelling with.
Considering that they had cancelled our booking without prior approval from me I asked for a refund instead. I was informed that my room reservation was non-refundable and that there was nothing I could do. I found this a completely unacceptable response.
Whilst I did not end up staying at the hotel my impression of the staff was that they were very arrogant and service quality was not at the level I would expect from a hotel in the price category.
We did join our friends to eat there on the Saturday night (in their family Italian restaurant) and whilst the food was good the decor of the restaurant felt very dated.
I would not book with this hotel again as I would have no confidence that my reservation would be honored.
by A verified traveler
Posted 20 Jan 2020 on Hotels
Comment from Hotel Management
19 Jul 2021 by Arosa Kulm Hotel & Alpin Spa Team, Hotel Management
Thank you!
by A verified traveler from Shangri-La, China
Posted 4 Feb 2019 on Ebookers
A great location, very good service. Close to ski lifts, ski school, bus stop. Nice SPA and pool.
Comment from Hotel Management
19 Jul 2021 by Arosa Kulm Hotel & Alpin Spa Team, Hotel Management
Dear Guest
Thanks a lot for your great review and the time you took to write it. We would be very happy to welcome you again soon in our hotel!
Sunny greetings
by A verified traveler
Nice but overpriced hotel
Posted 29 Jan 2019 on HotelsThe Kulm is a nice hotel with lots of facilities like the spa and various restaurants. The spa area has nice views of the mountains and excellent facilities. The decor is not to my taste with a lot of stainless steel and straight lines, but it is very functional. The standard rooms are well equipped but need an upgrade on the decor and furniture. There are many more options in Arosa that offer better quality stay for the price. I don’t think this hotel is value for money. In my view it is far too expensive for what they offer
Comment from Hotel Management
19 Jul 2021 by Arosa Kulm Hotel & Alpin Spa Team, Hotel Management
Dear Paulo
Thanks a lot for your great review and the time you took to write it. We would be very happy to welcome you again soon in our hotel!
Sunny greetings
Recommended
for Everyoneby A verified traveler from Exeter, UK
Relaxing venue at the end of Summer season.
Posted 21 Sep 2017I have stayed at this superb hotel previously in September and it is consistently excellent as the Summer season draws to a close.
The staff maintain high standards of efficiency and competence combined with genuine warmth and friendliness.
The facilities are very good and pending refurbishment could well enhance them.
Comment from Hotel Management
19 Jul 2021 by Arosa Kulm Hotel & Alpin Spa Team, Hotel Management
Dear Paul
Thanks a lot for your great review and the time you took to write it. We would be very happy to welcome you again soon in our hotel!
Sunny greetings
by Leslie from Tel Aviv
Posted 17 Aug 2016 on Hotels
Great hotel, 1st class service from all the staff. Would like coffee machine in bedroom,also change lighting in bathroom to led,as current system makes bathroom very warm.
Comment from Hotel Management
19 Jul 2021 by Arosa Kulm Hotel & Alpin Spa Team, Hotel Management
Thank you!
