Ratings based on 980 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
Lovely ambience
Comment from Hotel Management
28 Nov 2024 by Alejandro Crespo, General Manager , Hotel Management
Dear Ishbel,Thank you so much for your kind comment and rating.We hope to welcome you back again soon.Best regards,
by A verified traveler from Kidlington
Posted 20 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Alejandro Crespo, General Manager , Hotel Management
Dear Mandy,Thank you so much for giving us the highest rating, much appreciated.We hope to welcome you back again soon.Kind regards,
by A verified traveler
Posted 18 Nov 2024
The pool, breakfast & bar area provided a good choice of
food & drink options
The room we stayed in was large & very clean.
Unfortunately, the room had a kettle, but lacked any tea or coffee cups.
The tv reception was poor on ocassion.
Our main issue, was the NOISE, situated close to the Hard Rock Cafe, the room should have sound proof windows!!
We should have been told & received the option to move!!
Comment from Hotel Management
21 Nov 2024 by Alejandro Crespo, General Manager , Hotel Management
Dear Kathryn,Thank you very much for sharing with us your experience. We hope you have had a pleasant stay.Hotel Cleopatra Palace is situated in the middle of the strip of Playa de las Américas. This means it is in a very lively area with plenty of activities day and night. It is a pity that you chose not to inform us of your concerns during your stay, as we would have solved the problem by simply moving you to a room in a different location. It is very important that you inform us of any issues. We are here 24 hours to help you with anything you may need.We hope to welcome you back again soon.Regards,
by A verified traveler from Panama
Posted 4 Nov 2024
El hotel muy limpio, en la recepción todo espectacular la atención del chico del lobby super amable, las piscinas los jacuzzis limpios, bastantes opciones para comer.
Comment from Hotel Management
5 Nov 2024 by Alejandro Crespo, Director General, Hotel Management
Estimado Roberto,Muchas gracias por sus amables palabras. Nos alegra saber que ha disfrutado de su estancia en el Hotel Cleopatra Palace. Esperamos tener el placer de volver a acogerles pronto.Reciba un cordial saludo.
by A verified traveler
Posted 24 Oct 2024
The property is a little run down in place but other than that it’s pretty good 👍
Comment from Hotel Management
28 Oct 2024 by Alejandro Crespo, General Manager , Hotel Management
Dear Darren,Thank you for giving us the highest rating and for your kind comments. We hope to have the pleasure of welcoming you back again soon.Kind regards,
by A verified traveler
Posted 24 Oct 2024
We cannot think of one negative thing to say about this wonderful hotel. The location is perfect right on the beach, the pool area is beautiful, breakfast is excellent, all staff are so friendly and helpful, the pianist every morning at breakfast is lovely. It’s such a shame they are closed most of next year for refurbishment as we would have definitely booked again - and we never usually go back to a hotel so that shows what a wonderful place this is. We will definitely return once it reopens - we highly recommend it.
Comment from Hotel Management
28 Oct 2024 by Alejandro Crespo, General Manager , Hotel Management
Dear Edward,Thank you so much for posting your lovely review and for giving us the highest rating. We really hope to welcome you back after the refurbishment, which we believe will improve our guests experience with a new room design and gastronomic offer. Kind regards,
by A verified traveler
Posted 24 Oct 2024
Comment from Hotel Management
28 Oct 2024 by Alejandro Crespo, General Manager , Hotel Management
Dear Pauline,Thank you for giving us the highest rating. We hope to welcome you back again soon.Kind regards,
by A verified traveler
Posted 5 Oct 2024
Comment from Hotel Management
9 Oct 2024 by Alejandro Crespo, General Manager , Hotel Management
Dear Lee,Thank you very much for giving us the highest rating, much appreciated. We hope to welcome you back again soon.Best regards,
by A verified traveler from Tujunga
Posted 30 Sep 2024
The staff was professional and courteous. The hotel and hotel grounds are beautiful. We called the front desk for kettle and coffee cups since the room didn't have and both arrived in a timely manner. Very good food and bar options. Hotel is within walking distance from restaurants, bars and shopping. My only issue is the hotel website should include the fact that there is an extra charge for using the gym and the chaise lounges on the beach. These are usually included in the cost of hotel/room. Guests at hotel are able to use the pool and eat at restaurant with Mediterrean Hotel which is hotel nedt to Cleopatra. Overall, I would.highly recommend this hotel.
Comment from Hotel Management
1 Oct 2024 by Alejandro Crespo, General Manager , Hotel Management
Dear Magdalena,Thank you so much for giving us the highest rating, much appreciated. We are happy to know that you have had a positive experience at our hotel.All beaches in Spain are public, hence managed by the local council and the companies designed by them so we dont have any influence on the sun beds price.We hope to welcome you back again soon.Regards,
by A verified traveler
Posted 28 Sep 2024
Comment from Hotel Management
1 Oct 2024 by Alejandro Crespo, General Manager , Hotel Management
Dear Christopher,Thank you so much for giving us the highest rating, much appreciated.We hope to welcome you back again soon.Regards,
