Ratings based on 34 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
3.7 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Oct 2024
Comment from Hotel Management
22 Oct 2024 by Noa Lírez Forneiro (Hotel Manager), Hotel Management
Dear Natalie,Thank you for share your feedback with the rest of Expedia Community. We hope that you have enjoyed your rest and see you once again in a near future.Have a lovely day.
by A verified traveler
Posted 17 Oct 2024
Great size rooms. Done to a modern style. Well equipped kitchen. Very friendly staff. Nice pool area. Easy to walk to beach/shop snd night life.
Comment from Hotel Management
18 Oct 2024 by Noa Lírez Forneiro (Hotel Manager), Hotel Management
Dear David,Thank you for taking the time to share your feedback! We're glad you enjoyed the spacious rooms, modern style, and well-equipped kitchen. It's wonderful to hear that our friendly staff and pool area added to your positive experience, as well as the convenient location near the beach, shops, and nightlife.We hope to welcome you back soon!Best regards,Noa Lírez ForneiroHotel Manager
by A verified traveler
Posted 22 Aug 2024
Central, nice pool, spacious apartment for 5, friendly and informative staff, close to sea and Siam Park - in the middle of the action therefore street noise at night.
Comment from Hotel Management
23 Aug 2024 by Noa Lírez Forneiro (Hotel Manager), Hotel Management
Dear Gareth,Thank you for your review! We're glad to hear that you enjoyed our central location, spacious apartments, and friendly staff. Being close to the sea and Siam Park is one of our top features, and we're happy it added to your experience. We appreciate your understanding regarding the street noise, given our location in the heart of the action. We hope to welcome you back soon for another great stay.Kind regards,Noa Lírez ForneiroManagerApartamentos Playazul
by A verified traveler
Hotel should be upgraded to 3 stars
Posted 14 Aug 2024 on HotelsThe Rooms were clean, yes came across tiny ants and 1 cockroach (well, can't blame the hotel for this)but nothing was an issue for the management to sort out. They got the rooms fumigated and every request/demand we had was met. Literally, the best customer service hence would recommend this hotel. Only issue was the stair cases with heavy suitcase's to reception area.
Comment from Hotel Management
15 Aug 2024 by Noa Lírez Forneiro (Hotel Manager), Hotel Management
Dear Rupal,Thank you for your excellent review and for sharing your experience with us. We're glad to hear that you found our customer service to be the best and that we were able to address your concerns promptly. We appreciate your understanding regarding the presence of tiny ants and the cockroach, and we're happy that our management could resolve the issue quickly.Regarding the staircases, we understand how it can be challenging with heavy suitcases, and we appreciate your feedback. We are continuously working to improve our facilities and services.We hope to welcome you back in the future!Best regards,Noa Lírez ForneiroHotel ManagerApartamentos Playazul
by A verified traveler
Posted 6 Jul 2024
Comment from Hotel Management
8 Jul 2024 by Noa Lírez Forneiro (Hotel Manager), Hotel Management
Hi Elle,Thank you so much for your 5 out of 5 rating and for sharing your experience on Expedia. We are delighted to know that you enjoyed your stay with us.Your feedback is very important to us, and we're thrilled that you had a positive experience. We'll share your comments with our entire team to keep us motivated in providing the best service possible.We look forward to welcoming you again in the future.Best regards,Noa Lírez ForneiroHotel ManagerApartamentos Playazul
by A verified traveler
Posted 13 May 2024
Wasn’t expecting much , but apartment was modern, clean. Looked like recently upgraded. Had everything needed for a self catering . Only thing was no safe . Other than that can’t fault it for price range
Comment from Hotel Management
14 May 2024 by Noa Lírez Forneiro (Hotel Manager), Hotel Management
Dear Derek,Thank you for choosing Apartamentos Playazul for your recent stay. We greatly appreciate you taking the time to share your experience with us.We are delighted to hear that you were pleasantly surprised by our newly refurbished apartments. Our goal is to provide all the amenities our guests need to ensure a comfortable and enjoyable stay, whether for leisure or business. We’re glad that you found our accommodations to your liking.For our business travelers, we have included a work desk and reliable internet connection in each room, aiming to create a productive and convenient environment.We hope to have the pleasure of welcoming you back to Apartamentos Playazul in the near future. Please do not hesitate to contact us in advance if you need any assistance or have any special requests. We are here to ensure your next stay is even better.Thank you once again for your kind words and for staying with us.Warm regards,
by A verified traveler
Posted 22 Apr 2024
Nice clean rooms, bit noisy but that’s to be expected up the road from Veronica’s!
Compared to the hike in prices all over Reef, it’s a bargain!
Comment from Hotel Management
23 Apr 2024 by Noa Lírez Forneiro (Hotel Manager), Hotel Management
Dear Danny,Thank you for sharing your experience with us! We're thrilled to hear that you enjoyed your stay at Apartamentos Playazul.Our recent refurbishments were aimed at providing our guests with a modern and comfortable living space, and we're delighted that you found the apartments to your liking. Your satisfaction is our top priority, and we're glad to have met your expectations in this regard.Our location in the heart of Playa Las Americas truly is unbeatable. With close proximity to bars, restaurants, and shopping venues, our guests have everything they need right at their fingertips. We're delighted that you found this aspect of our property convenient and enjoyable.At Apartamentos Playazul, we strive to offer exceptional value for money, and we're thrilled that you found our pricing competitive compared to other hotels in the area. Providing our guests with an affordable yet high-quality accommodation experience is something we take great pride in.Thank you once again for choosing Apartamentos Playazul for your stay. We hope to have the pleasure of welcoming you back in the near future!Warm regards,
by A verified traveler
Posted 24 Mar 2024
Great place with the only downside Was no air conditioning in the room
Comment from Hotel Management
4 Apr 2024 by Noa Lírez Forneiro (Hotel Manager), Hotel Management
Dear David,Thank you for share your comments with the rest of Expedia Community. This kind of gestures help us to know first hand which are the expectations and experiencies of our guests.All of our apartaments have a preinstallation of the air conditioning. We suppost that in a near future we can install all of them for this tropical clima.Hope to give you once again the welcome in our stablishment.Kind Regards,
by A verified traveler
Posted 21 Mar 2024 on Hotels
Comment from Hotel Management
4 Apr 2024 by Noa Lírez Forneiro (Hotel Manager), Hotel Management
Der Rune,Thank you for your wonderfull rating for your recent stay in our Apartaments Playazul.We hope that you have had a wonderfull holidays with us and see you again in a near future.Yours faithfully,
by A verified traveler
Posted 23 Feb 2024
The absolute BEST thing about this property is the lovely woman who works at the pool bar. She is an absolute delight and really brightened up our mornings. The prices at the pool bar are also very reasonable.
There was a lot of construction still happening in the hotel so it wasn't looking great and there was still some noise in mornings from drills etc. Although not too much.
The music down at Veronica's doesn't stop til 6am and there was no air conditioning in our room so we were forced to sleep with the balcony open all night, therefore being forced to listen to Pitbull and every other generic 128 bpm chart track of the moment.
Our shower was poorly designed and would flood the entire bathroom, meaning we had to use most of our towels drying that up. It also meant that the bathroom floor was constantly damp.
Beds weren't great. No headboard. Pretty squeeky etc and not the most comfortable.
TV and WiFi were both good and kitchen facilities were all fine.
This would be a 3 star review due to some of the major issues above, but the lovely lady at the pool bar and the close proximity to shops and nightlife etc earned the extra star.
Comment from Hotel Management
29 Feb 2024 by Noa Lírez Forneiro (Hotel Manager), Hotel Management
Dear Iain,Thank you very much for your words regarding our colleague Barbara. We will pass on your comments to her as this kind of actions give us strength to keep improving our processes day by day.We take very good note in relation to the shower tray, and we are looking for solutions for this problem with the water channeling. Your comfort and safety is very important to us.We look forward to seeing you again and we will continue to improve the facilities so that we can surprise you on your return.Yours sincerely,
