Ratings based on 279 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2024
I feel I overpaid for the room based on the following:
Room was not clean. Sheets had dirt on them and the walls in washroom area were greasy.
Shower was missing glass and it made a mess while showering.
No breakfast was included even at this room price.
The breakfast buffet was amazing! 10/10
Comment from Hotel Management
20 Nov 2024 by Team Van der Valk Hotel Arnhem , Hotel Management
Dear Guest,Thank you for taking the time to share your experience with us. We are sorry to hear that your room was not up to the expected standards. This is certainly not the quality we aim to provide, and we sincerely apologize for this. We will share your feedback with our team to improve this.It is great to hear that you appreciated our breakfast buffet so much! We hope you will give us the opportunity in the future to offer you a stay that fully meets your expectations.With hospitable regards,
by A verified traveler
Posted 24 Sep 2024
by A verified traveler
Posted 27 Aug 2024
Super dated room. Bathroom looked like it hadn't been renovated since the 70s. The room smelled of sweaty feet and wouldn't air out. Popcorn ceiling and walls with no decorations made it look slightly more cheery than a jail cell. On top of all that, the walls were paper thin and you could hear everything your neighbors were doing and when they were walking on the floor above. Would never stay here again.
Comment from Hotel Management
28 Aug 2024 by Team Van der Valk Hotel Arnhem, Hotel Management
Dear Guest,Thank you for your feedback and for taking the time to share your experiences with us. We are sorry to hear that your stay did not meet your expectations. We always strive to provide our guests with a comfortable and pleasant stay, and it is clear that we did not succeed in this this time.Your comments about the room and bathroom are very valuable to us. We understand that the maintenance and appearance of the rooms are essential for a pleasant stay. Therefore, we will certainly discuss these points with our team to make improvements. In addition, we would like to offer our sincere apologies for the noise pollution you experienced. We understand how annoying this can be. We appreciate you bringing these issues to our attention. While we understand that based on this experience you might not return anytime soon, we do hope that you would be willing to give us a second chance in the future. Again, our sincere apologies and thank you for your honest feedback.With hospitable regards,
by A verified traveler
Posted 19 Jun 2024
The hotel was out of town which was fine lovely and quiet the breakfast set up was excellent and the the whole facilities and the staff were also excellent , the bar should have stayed open abit later for guests as after 2 hectic nights out we needed a drink or a coffee to relax after the eagles nite as the city transport back to hotel at 11pm it’s a shame that was very stressful but the hotel was very nice and we all enjoyed our stay
Comment from Hotel Management
20 Jun 2024 by Team Van der Valk Arnhem , Hotel Management
Dear Guest,Thank you for your comprehensive feedback. It is nice to hear that you enjoyed the tranquility and facilities of our hotel, as well as the breakfast and service of our staff. We appreciate your compliments.We hope to welcome you again in the future and ensure that your next stay is even more enjoyable.With hospitable regards,
by A verified traveler
Posted 13 May 2024
The room and bathroom are very spacious, but it's time to renovate the rooms and furnutures. TV has very limited channels. Poor room and bathroom amenities. Make sure you scan the var code to get all hotel information as soon as you check-in. I wake-up one morning and call for room service breakfast, but they didn't take my order, because I had to select my order on a piece of card and hang it outside the door before 2AM. On our last stayed, we were wake-up by loud bangs on the roof. When asking at reception, what is all that noise that is coming since 7am from the roof, they informed that they were busy with roof repair. There was notification in advance to inform of this maintenance activity. After staying at Van der Valk Eindhoven best, that was so nice, I had the same expectation for this hotel and it was a disappointment. It was loke comparing a 5 star with a 2-1/2 star. The are is quiet in a remote area, with nothing at walking disstance.
by A verified traveler
Posted 27 Mar 2023
The hotel has a good location in the Veluwe. Great to go for a hike and bike ride. Rooms were dirty; spiderwebs and flies in the room. Overall the amenities and breakfast was good.
Comment from Hotel Management
31 Mar 2023 by Hotel Arnhem, Hotel Management
Dear guest,Thank you for your feedback, we appreciate this so we can improve ourselves. Hope to see you again in the future.With kind regards,Hotel Arnhem
by A verified traveler
Posted 13 Mar 2023
by A verified traveler
Posted 8 Dec 2022 on Hotels
Comment from Hotel Management
20 Dec 2022 by Hotel Arnhem, Hotel Management
Dear Guest,Thank you for your great review! We hope to welcome you again in the future!With kind regards,
by A verified traveler
Posted 30 Sep 2022 on Hotels
Comment from Hotel Management
19 Oct 2022 by Hotel Arnhem, Hotel Management
Geachte Shaun,Hartelijk dank voor uw beoordeling.Wat fijn dat uw verblijf over het algemeen naar wens is geweest. Wij danken u voor uw komst en kijken ernaar uit u in de toekomst te mogen ontvangen.Met gastvrije groet,
by A verified traveler
Posted 13 Sep 2022
The property is becoming tired. Time for a new building
Comment from Hotel Management
13 Sep 2022 by Hotel Arnhem, Hotel Management
Dear John,Thank you very much for your review. We have noted your comment regarding our hotel property and we will take it into consideration when making our renovation plans. Hopefully we can welcome you in the future.Warm regards
