Ratings based on 177 Verified Reviews
3.9 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Wonderful stay
Posted 29 Sep 2023 on HotelsWonderful hotel in a wonderful location. Everyone was helpful and pleasant. The breakfast was delicious! I want to plan another trip to this exact location again
Comment from Hotel Management
2 Oct 2023 by paphotels, Hotel Management
Dear Valued Guest,It is great to hear that you had a first class stay with us! Thank you for taking the time to review our hotel! We hope you will come back and visit us soon!Warm regards,The Management Team of Xenia Ouranoupolis
by A verified traveler
Posted 13 Aug 2023
Comment from Hotel Management
22 Aug 2023 by paphotels, Hotel Management
Dear Athanasios, thank you so much for your awesome review! It was our honor to have you as our guest, your feedback fills us with joy and helps us work hard towards our goal, to offer first class hospitality services to each and every one of our guests, making them feel at home. We are looking forward to welcoming you again on your next visit to beautiful Ouranoupolis. Until then, happy travels! Best regards, Τhe Management Team of Xenia Ouranoupolis
by A verified traveler
Posted 14 Jul 2023
Motel more like it
Comment from Hotel Management
17 Jul 2023 by Paphotels, Hotel Management
Dear Valued Guest,thank you for sharing a review of your stay with us! It is great to hear you enjoyed our prime location and unique beach. We truly appreciate your feedback on all aspects you mention, and all are taking part in us offering top quality hospitality services to our guests, making them feel at home. Our team is working hard towards this goal everyday. It would be our sincere pleasure to welcome you again to Xenia Ouranoupolis upon your next visit to beautiful Halkidiki! Until then, we wish you all the best. Kind regards, The Management Team, Xenia Ouranoupolis
by A verified traveler
Posted 22 Jun 2023
by A verified traveler
Posted 27 May 2023 on Orbitz
Comment from Hotel Management
19 Jun 2023 by pap communication team, Hotel Management
Liebe Kyle,wir freuen uns über Ihre 5-Sterne Bewertung und darüber, dass Sie sich bei uns rundherum wohlgefühlt haben.Bitte besuchen Sie uns bald wieder.Mit freundlichen Grüssen,The Management Team von Xenia Ouranoupolis
by A verified traveler
Posted 20 Oct 2022 on Hotels
by A verified traveler
Posted 29 Jul 2022
......
by A verified traveler
Posted 23 Jul 2022
by A verified traveler
Posted 14 Jul 2022 on Hotels
We booked room which was renovated in 2020, but at the reception they gave us another room with older design. And what I've heard from others, it is common thing. We asked to exchange it to the room that we've booked and happily we got it after 1 hour of waiting. When we came into the room the floor was not washed properly, sand was everywhere.
So we had to wash the floor ourselves not to bring sand into our bed. Next days cleaning was performed better.
The whitening on the ceiling in the bathroom was crumbled.
The fridge has a fungus inside, need to be washed.
Great that there is a small play ground. But swings were broken. Please fix it.
Swimming pool was not very clean.
All in all great location and beautiful beach!
Stuff is friendly and helpful.
Comment from Hotel Management
19 Jul 2022 by paphotels communication, Hotel Management
Dear guest, we are sorry to hear that you had such an experience among us. Your comments are taken in priority for the senior management. Thank you for your critical feedback and we really hope to see you again so we can turn around your point of view with an excellent accommodation, Sincerely yours, the hotel management team
by A verified traveler
Posted 16 Sep 2020 on Hotels
The hotel was run down. Rooms were dirty and fittings were duct taped to the wall.
The decor is and furniture is from the 90s.
The beds were uncomfortable.
Comment from Hotel Management
18 Sep 2020 by paphotels communication, Hotel Management
Dear Valued Guest
Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay.
We greatly appreciate your comments about aspects of the room that need updating. We wanted to inform you that all year around maintenance is undertaken in all rooms and our main priority is to be able to offer a very well-maintained and comfortable atmosphere. Furthermore the Superior Double Rooms are newly build rooms which offer spacious living conditions and magnificent views over the sea just infront of the hotel. The same applies for the Beach Front Bungalows that are renovated this year. Our budget rooms are refurbished in year 2014 and offer even closer distance to the beach in a bit smaller room. This is why they are offered in low rates compared to the rest.
We hope that we will have the pleasure to have you as a guest in our hotel again and that you would be willing to give us a chance to turn your experience around. It would be such a pleasure to personally welcome you back to our hotel again.
With much appreciation,
The Management Team of Xenia Ouranoupolis
